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Old Dec 14, 2013, 03:08 PM   #1
thiagos
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iPad Air broken screen. Mailed for repair. Will they send me a new iPad or repair it?

I know that when you take the iPad to the Apple Store, they give you a new iPad but when you mail it to Apple Care, will they give me a new iPad or just repair the screen?
The reason I ask is because the status online shows as "repair in progress".

I have an iPad Air Wifi-Sprint Cellular.

Thanks
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Old Dec 14, 2013, 03:10 PM   #2
richardbb85
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y didn't u take it to the store?
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Old Dec 14, 2013, 03:58 PM   #3
MikhailT
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Quote:
Originally Posted by thiagos View Post
I know that when you take the iPad to the Apple Store, they give you a new iPad but when you mail it to Apple Care, will they give me a new iPad or just repair the screen?
The reason I ask is because the status online shows as "repair in progress".

I have an iPad Air Wifi-Sprint Cellular.

Thanks
In-store screen repair are being done at Apple Stores as well, so it's not always a brand new iPad you get. Apple made changes within the last few years to allow Apple Stores to perform more procedures quickly, including replacing the screens and batteries.

It all depends on the damage, nobody here will know. You just have to wait and find out. Usually, the serial number will differ if the iPad was replaced.
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Old Dec 14, 2013, 05:01 PM   #4
thiagos
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Originally Posted by richardbb85 View Post
y didn't u take it to the store?
I'm a lawyer, I work a lot. Why would that matter anyway?
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Old Dec 14, 2013, 05:42 PM   #5
richardbb85
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Originally Posted by thiagos View Post
I'm a lawyer, I work a lot. Why would that matter anyway?
then u wouldnt have to ask ur question
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Old Dec 14, 2013, 05:50 PM   #6
JeffiJers
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Originally Posted by richardbb85 View Post
then u wouldnt have to ask ur question
lol'd


Many apple stores in Nyc, and you would be in and out holding a working iPad with your busy lawyer schedule vs mailing and waiting.
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Old Dec 14, 2013, 06:52 PM   #7
ApfelKuchen
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Officially, there's no way to know whether you'd get yours back following the repair, or if you'd get a replacement, until you see the serial number - it's up to the repair staff.

In any case, it's not likely you'd get a new iPad in replacement. You'd typically get a remanufactured unit (Apple does more than a simple refurbishment - new display, new shell, plus whatever else might have been needed). The chances of it being new are a bit higher since the Air is a new model, but you'll have no way of knowing for sure - they don't ship repairs in retail packaging.
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Old Dec 15, 2013, 09:16 AM   #8
thiagos
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then u wouldnt have to ask ur question
Lol my question was very simple and clear. I asked what are the procedures taken when you mail your iPad in. I wouldn't have asked (obviously) if I could have gone to a store.
I hate when annoying people deviate from the question.

To those with helpful answers, thank you so much for taking your time to help me out.
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Old Dec 15, 2013, 09:34 AM   #9
briankeith513
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I cracked my iPad mini with retina screen last week, and went to the Apple Store. They told me with my AppleCare, that they'd be ordering a new iPad mini with retina. When I received it, I again asked if it was refurbished or new, and I was assured that it was new.
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Old Dec 15, 2013, 12:40 PM   #10
Yahooligan
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If they don't repair the screen then I'd be willing to bet it will be a new iPad, simply because the Air hasn't been out long enough to really have a supply of refurbished units. Unless the store has their own supply from their own repairs, that is.
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Old Dec 16, 2013, 07:32 AM   #11
thiagos
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I'm going to assume that "repair in progress" is the generic term they give to anything sent in. It could well be a replacement unit. Did you damage anything aside from the screen?
Well it was shutting off randomly which I advised them. The iPad was 4 days old and the screen just cracked. I never dropped it and had a case on it. Maybe in my bag (I'm not sure). I've owned many iPads, iPhones, iPods and I have never broken a screen before. I had to pay $305 plus tax which I find to be extremely outrageously expansive. The iPad was $590 ($100 off with a contract) and I had to pay $305 to repair it.
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Old Dec 16, 2013, 07:45 AM   #12
EDH667
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Originally Posted by thiagos View Post
Well it was shutting off randomly which I advised them. The iPad was 4 days old and the screen just cracked. I never dropped it and had a case on it. Maybe in my bag (I'm not sure). I've owned many iPads, iPhones, iPods and I have never broken a screen before. I had to pay $305 plus tax which I find to be extremely outrageously expansive. The iPad was $590 ($100 off with a contract) and I had to pay $305 to repair it.
Did you happen to purchase it with a Visa credit card or American Express? If so, it was covered for 90 days of accidental damage by the card company.
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Old Dec 16, 2013, 08:00 AM   #13
iCarabma
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If you sent it to the repair center you will almost certainly get a refurbished iPad. There is a small possibility you could get a new one, but I'd serious doubt it. And there would be no way to know anyway, whatever they send you back will be in a refurb box.
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Old Dec 16, 2013, 10:36 AM   #14
Yahooligan
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Originally Posted by iCarabma View Post
. And there would be no way to know anyway, whatever they send you back will be in a refurb box.

Compare serial numbers.
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Old Dec 16, 2013, 10:44 AM   #15
iCarabma
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Compare serial numbers.
I meant no way to tell if it's "new" or a refurb.
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Old Dec 16, 2013, 10:51 AM   #16
Yahooligan
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Originally Posted by iCarabma View Post
I meant no way to tell if it's "new" or a refurb.

Look up the serial, there are ways to tell when it was made. A refurb won't have a recent build date. Not a guaranteed way to know as it could be new but old stock, but worth a look anyway.
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Old Dec 16, 2013, 10:53 AM   #17
irnchriz
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Apple generally just swap the units out. You will get a replacement unit as it's quicker to process.

My broken air was collected on the weds evening, received at 11am Thursday by Apple, replacement shipped Thursday evening and with me on the Friday.
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