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Old Jan 3, 2014, 01:58 AM   #1
mavis
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Shortcuts not syncing

I have an iPhone 5S running 7.0.4; it was set up from my old iPhone 5's restore and worked fine until I installed 7.1b2 (UDID registered) ... Suddenly my outgoing FaceTime audio stopped working (FaceTime Audio worked, but FaceTime video calls had no outgoing audio - my callers couldn't hear me, but I could hear them, unless I used headphones with a mic). I deleted all settings and that did the trick, for about a day. So I finally restored back to 7.0.4 and restored a pre-beta 7.1 backup. The exact same thing kept happening, so I finally just did a DFU restore and now I'm having yet another problem.

My iPhone 5S, freshly restored to 7.0.4 and set up as a new phone, refuses to sync iCloud keyboard shortcuts. These are the troubleshooting steps I've taken:
  • reboot iPhone
  • hard reboot (holding power+home)
  • reset all settings
  • delete iCloud account
  • disable syncing Documents and Data
  • reboot again
  • reset Documents and Data at iCloud.com
  • reboot all iCloud devices

Nothing helps. My iMac (running 10.9.1) and iPad 3 (iOS 7.0.4) are able to sync keyboard shortcuts just fine; only the iPhone 5S - freshly restored! - is unable to sync keyboard shortcuts.

Any ideas? This is driving me nuts. First no outgoing audio in FaceTime and now this.
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Old Jan 3, 2014, 08:39 AM   #2
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Tried another restore and set up as a new phone, didn't work. Then tried yet another restore and restore from backup, also didn't work.

I set up a new iCloud account on my Mac, created a text shortcut, and signed in on my iPhone - it worked fine. Seriously, WTF?! Why does my primary iCloud account no longer work (it's worked perfectly since I created it back in the .Mac days) but other accounts are fine?
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Old Jan 3, 2014, 09:34 PM   #3
goonie4life9
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I'm experiencing the exact same issue with my iPad Air (minus the syncing working after creating a new account). I have been working with a Senior Advisor for two weeks. We have ruled out hardware. Apple Engineering is now looking into the iOS software and iCloud.
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Old Jan 4, 2014, 08:21 AM   #4
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Thanks for the reply! I'm glad to know it's not just me!

Some more oddities I found today: my iPhone won't sync any shortcuts, neither will my iPad. My iMac will sync with my MBA, but the MacBook won't sync shortcuts created on the iMac. Also, one shortcut created on my iPhone did show on my iMac but only one.

This whole experience has been truly bizarre.
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Old Jan 10, 2014, 12:49 PM   #5
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Quote:
Originally Posted by mavis View Post
Thanks for the reply! I'm glad to know it's not just me!

Some more oddities I found today: my iPhone won't sync any shortcuts, neither will my iPad. My iMac will sync with my MBA, but the MacBook won't sync shortcuts created on the iMac. Also, one shortcut created on my iPhone did show on my iMac but only one.

This whole experience has been truly bizarre.
All of a sudden my shortcuts started syncing properly. I sent Apple engineers some device logs a few days ago. I haven't heard anything back but they may have made done tweaks on their end.

Have your shortcuts started syncing properly?
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Old Jan 17, 2014, 08:09 PM   #6
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Quote:
Originally Posted by goonie4life9 View Post
All of a sudden my shortcuts started syncing properly. I sent Apple engineers some device logs a few days ago. I haven't heard anything back but they may have made done tweaks on their end.

Have your shortcuts started syncing properly?
No such luck here. I wonder what they did for you that got it working ...
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Old Jan 20, 2014, 11:36 PM   #7
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Quote:
Originally Posted by goonie4life9 View Post
All of a sudden my shortcuts started syncing properly. I sent Apple engineers some device logs a few days ago. I haven't heard anything back but they may have made done tweaks on their end.

Have your shortcuts started syncing properly?
Ok, they're syncing now! And it only took three weeks

I don't know what happened (and I'm not at home so I can't check my Macs) but my iPad now shows all the shortcuts I (re)made on my iPhone. Yay!
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Old Jan 22, 2014, 02:51 PM   #8
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Are your changes syncing immediately? I made a change on my iPhone and I still haven't seen the shortcut on my iPad. But I made a change on the iPad and the iPhone was updated almost immediately.
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Old Apr 2, 2014, 11:11 AM   #9
Matty1
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I have this exact same problem. I started with hundreds of keyboard shortcuts on my iPhone. I turned on "Documents & Data" in iCloud on my iPhone, iPad and iMac. Syncing was working fine between my iPad and iMac but nothing was transferring from my iPhone to my other devices. So I switched off "Documents & Data" on my iPhone and switched it back on. That caused all of my keyboard shortcuts to be wiped from my iPhone. Has anyone discovered a resolution to this issue? How do I get my shortcuts back onto my iPhone? They appear to be intact on my iMac and iPad.
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