Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Apple Hardware > Desktops > Mac Pro

Reply
 
Thread Tools Search this Thread Display Modes
Old Feb 27, 2014, 02:43 PM   #1
lupinglade
macrumors regular
 
Join Date: Oct 2010
Just got a Voice Mail from Apple (Re: nMP)

It was a really strange voice mail, not one you'd expect from Apple. The person calling seemed confused, unfamiliar with the products and was really, really hard to understand.

Here's roughly what it said:

This is for you <sigh>.... recent order with the Apple Online Store for the Mac... M.. Mac Book Pro uhh... ???? to let you know that there will be a delay in delivery... for this uhh Mac Pro uhh this uhh ???? It was delivered ... supposed to be delivered by February, there will be an additional five to seven uhh business days before ??? uhh.. If you have any uhh... questions or problems with anything be sure to give us a call at 1 800 MY APPLE and I'm sorry for the delay. You have a great day. Thank you.

PS. Odd to see such unprofessional calls from Apple... Steve Jobs really is gone, I guess.

PPS. Interestingly, the call was from area code 512, Texas. Calls from the factory?

Another 5-7 days... wee...

This is an order going to Canada.

Last edited by lupinglade; Feb 27, 2014 at 02:50 PM.
lupinglade is offline   0 Reply With Quote
Old Feb 27, 2014, 02:50 PM   #2
RoastingPig
macrumors 65816
 
RoastingPig's Avatar
 
Join Date: Jul 2012
Location: SoCal
Send a message via AIM to RoastingPig
.

Last edited by RoastingPig; Feb 28, 2014 at 05:11 PM.
RoastingPig is offline   1 Reply With Quote
Old Feb 27, 2014, 02:52 PM   #3
lupinglade
Thread Starter
macrumors regular
 
Join Date: Oct 2010
Quote:
Originally Posted by RoastingPig View Post
Call back and be like this is so unprofessional and try to get free stuff from them for not makeing your delivery on time. Ex mouse and keyboard
Nah, that doesn't seem right. I would expect that it be shipped express though.
lupinglade is offline   0 Reply With Quote
Old Feb 27, 2014, 02:54 PM   #4
RoastingPig
macrumors 65816
 
RoastingPig's Avatar
 
Join Date: Jul 2012
Location: SoCal
Send a message via AIM to RoastingPig
.

Last edited by RoastingPig; Feb 28, 2014 at 05:11 PM.
RoastingPig is offline   2 Reply With Quote
Old Feb 27, 2014, 03:09 PM   #5
cfshelor
macrumors newbie
 
Join Date: Nov 2011
Called in and got no useful info

I ordered my Mac Pro on Jan 15. Status has been "available to ship in February" from the time of my order. Since Feb is almost gone, I called "my apple" this morning. Person I talked to said "it is still showing to ship in February so it must be going to ship today or tomorrow." I asked if there was any way to confirm and he said no. I got the same two emails stating it would ship in February. There really is no excuse for this. Apple knows how many orders have been placed. They know how many units per day are being produced and made available for shipment. They should be able to predict the date of shipment for all of the orders placed in January. If their yield improves and they can ship earlier, they can update the status to show that. Maybe they don't want to be number 1 in Forbes "Most admired companies" list next year. Failing to meet delivery dates and not being able to supply updated information to their customers seems like a really good way to let Amazon beat them next year.
cfshelor is offline   1 Reply With Quote
Old Feb 27, 2014, 03:17 PM   #6
deconstruct60
macrumors 603
 
Join Date: Mar 2009
Quote:
Originally Posted by lupinglade View Post
...
PS. Odd to see such unprofessional calls from Apple... Steve Jobs really is gone, I guess. ...
Has diddly to do with Jobs not being there. In the Euro thread someone said they person they talked too say 9 (local time) there was no delay and now Apple has discovered it. they probably have hundreds (if not thousands ) of people to call and are basically rounding up any warm body to make calls or asking folks to spend the entire day making the same mind numbingly redundant call weaved into still doing the actual day job. Live people make for bad robo callers.... doesn't matter what training or professionalism.


This was not a planned event. Unplanned events happened when Jobs was there too.

Why didn't Apple not know until the day before the month was over? Probably similar reasons didn't get this firmware fix out any earlier either.

http://www.macrumors.com/2014/02/26/mac-pro-smc/

in span of about two months the Mac Pro has had two fimware upgrades.
deconstruct60 is offline   1 Reply With Quote
Old Feb 27, 2014, 03:20 PM   #7
lupinglade
Thread Starter
macrumors regular
 
Join Date: Oct 2010
Quote:
Originally Posted by deconstruct60 View Post
Has diddly to do with Jobs not being there. In the Euro thread someone said they person they talked too say 9 (local time) there was no delay and now Apple has discovered it. they probably have hundreds (if not thousands ) of people to call and are basically rounding up any warm body to make calls or asking folks to spend the entire day making the same mind numbingly redundant call weaved into still doing the actual day job. Live people make for bad robo callers.... doesn't matter what training or professionalism.


This was not a planned event. Unplanned events happened when Jobs was there too.

Why didn't Apple not know until the day before the month was over? Probably similar reasons didn't get this firmware fix out any earlier either.

http://www.macrumors.com/2014/02/26/mac-pro-smc/
I see your point but I have to disagree. For one, it IS possible to anticipate delays and second, it IS possible to make many professional calls without calling the product by the wrong name or forgetting what to say.
lupinglade is offline   0 Reply With Quote
Old Feb 27, 2014, 08:13 PM   #8
wesk702
macrumors 65816
 
wesk702's Avatar
 
Join Date: Jul 2007
Location: The hood
I just called due to the fact that I called Apple two days ago and they said everything is on time and today they called and said that it will be delayed. Pretty annoyed that they send me two emails and a phone conversation which confirmed that everything is as scheduled only to be told "nevermind." Anyway, I couldn't even talk to the supervisor. I was told that they would call me back, but not after being asked, "Are you sure you want to talk to the supervisor about what I just told you." Ridiculous.

Update: hmmm, the complaints must be rolling in because before I could even say anything when the supervisor called me he just kept talking about how disappointed he would be if he were in my position and said that it would be appropriate if I were to receive something in return for all this mess. He then gave me his contact and told me to contact him once I received my computer. Slightly odd since it felt kind of scripted in a way, but we'll see what it turns out to be. Free Mouse maybe? Meh. Was hoping for a speedier shipping, but no chance. Guess my wife will have to deal with Mr. Sadface for a bit longer.

Last edited by wesk702; Feb 27, 2014 at 09:51 PM. Reason: Update
wesk702 is offline   0 Reply With Quote
Old Feb 27, 2014, 09:38 PM   #9
lemonade-maker
macrumors 6502
 
Join Date: Jun 2009
Quote:
Originally Posted by RoastingPig View Post
I got a free superdrive when i complained my 2012 imac didnt have a superdrive even tho i did it on purpose and always knew it didn't have one

----------



Yeh they most certainly will do that for you
Your advice is to lie and cheat? I think that is poor advice.
lemonade-maker is offline   1 Reply With Quote
Old Feb 27, 2014, 09:47 PM   #10
brand
macrumors 68040
 
brand's Avatar
 
Join Date: Oct 2006
Location: 127.0.0.1
Quote:
Originally Posted by RoastingPig View Post
I got a free superdrive when i complained my 2012 imac didnt have a superdrive even tho i did it on purpose and always knew it didn't have one
People like you don't even deserve to own a Mac.
brand is offline   0 Reply With Quote
Old Feb 27, 2014, 09:54 PM   #11
RoastingPig
macrumors 65816
 
RoastingPig's Avatar
 
Join Date: Jul 2012
Location: SoCal
Send a message via AIM to RoastingPig
.
__________________
Mac Pro 6 Core D700*, Retina 13 256gb/8gb 5000

Last edited by RoastingPig; Feb 28, 2014 at 05:11 PM.
RoastingPig is offline   1 Reply With Quote
Old Feb 27, 2014, 10:10 PM   #12
lemonade-maker
macrumors 6502
 
Join Date: Jun 2009
Quote:
Originally Posted by RoastingPig View Post
it's a computer dude.
Its lame "dude"
lemonade-maker is offline   0 Reply With Quote
Old Feb 27, 2014, 10:11 PM   #13
jenzjen
macrumors 68000
 
Join Date: Aug 2010
Quote:
Originally Posted by RoastingPig View Post
it's a computer dude.
Fair to say you missed his (and other's) point
jenzjen is offline   0 Reply With Quote
Old Feb 27, 2014, 10:27 PM   #14
brentsg
macrumors 68020
 
brentsg's Avatar
 
Join Date: Oct 2008
Quote:
Originally Posted by lupinglade View Post
... Steve Jobs really is gone, I guess.
Clearly anytime any single Apple employee does anything that's not perfect or ideal, it's because Steve Jobs is gone.
brentsg is offline   2 Reply With Quote
Old Feb 27, 2014, 11:34 PM   #15
2128506
macrumors member
 
Join Date: Dec 2013
Got that call yesterday.

Five to seven days delay - person on the phone refused to give any sort of date though.

"Your order is very important, issue was escalated, delivery (from US) will be as fast as possible, blah-blah, foock you, we've charged your card two months ago anyway."

And they know I will lose $500 if I cancel the order, because devaluation.

Jobs is really gone.
2128506 is offline   0 Reply With Quote
Old Feb 27, 2014, 11:40 PM   #16
RoastingPig
macrumors 65816
 
RoastingPig's Avatar
 
Join Date: Jul 2012
Location: SoCal
Send a message via AIM to RoastingPig
.
__________________
Mac Pro 6 Core D700*, Retina 13 256gb/8gb 5000

Last edited by RoastingPig; Feb 28, 2014 at 05:11 PM.
RoastingPig is offline   0 Reply With Quote
Old Feb 28, 2014, 12:18 AM   #17
lupinglade
Thread Starter
macrumors regular
 
Join Date: Oct 2010
Quote:
Originally Posted by brentsg View Post
Clearly anytime any single Apple employee does anything that's not perfect or ideal, it's because Steve Jobs is gone.
No there is a pattern IMO.
lupinglade is offline   0 Reply With Quote
Old Feb 28, 2014, 01:02 AM   #18
theSeb
macrumors 603
 
Join Date: Aug 2010
Location: Poole, England
Quote:
Originally Posted by lupinglade View Post
No there is a pattern IMO.
No, there is not. People need to take off those rose tinted glasses and refresh their memories. Believing that everything was perfect when Jobs was around is laughable and juvenile.
__________________
What is Other on my HDD?
Throttling, overheating and Geekbench

Last edited by theSeb; Feb 28, 2014 at 03:41 AM.
theSeb is offline   0 Reply With Quote
Old Feb 28, 2014, 02:09 AM   #19
goMac
macrumors 603
 
Join Date: Apr 2004
Quote:
Originally Posted by lupinglade View Post
No there is a pattern IMO.
I talked with plenty of idiots in Apple support while Steve Jobs was alive.
goMac is offline   3 Reply With Quote
Old Feb 28, 2014, 05:28 AM   #20
MH01
macrumors 68030
 
MH01's Avatar
 
Join Date: Feb 2008
Quote:
Originally Posted by RoastingPig View Post
i can't help it im a hustler. this is stupid lets get back on track. I agree that a lot of the people you first speak with when calling apple are not properly trained and do not have much knowledge of many of the product apple sales. For example they seem to think the mac pro is always a macbook pro, those are the same people who always post macbook pro question in this very forum.
Bless.... so you get to judge their training and if they do not measure up, the company owes you free stuff.... lol

The Apple call centre staff, post macbook pro questions in the Mac pro forum on MR??? WTF?

----------

Quote:
Originally Posted by goMac View Post
I talked with plenty of idiots in Apple support while Steve Jobs was alive.
Same goes for the Apple "Genius" staff.

One should not confuse their devotion, motivation and passion with the ability to provide sound technical support/advice. Though overall, they are probably the best CS you can get.

Though mind you they are trained to cater for the average apple user, a technically proficient user might consider them to be "idiots" at times.
MH01 is offline   0 Reply With Quote
Old Feb 28, 2014, 07:03 AM   #21
slughead
macrumors 68030
 
slughead's Avatar
 
Join Date: Apr 2004
Quote:
Originally Posted by lupinglade View Post
PS. Odd to see such unprofessional calls from Apple... Steve Jobs really is gone, I guess.
This is probably the guy who called:
slughead is offline   0 Reply With Quote
Old Feb 28, 2014, 07:15 AM   #22
Septembersrain
macrumors 6502
 
Join Date: Dec 2013
Location: Texas
Quote:
Originally Posted by lupinglade View Post
It was a really strange voice mail, not one you'd expect from Apple. The person calling seemed confused, unfamiliar with the products and was really, really hard to understand.

Here's roughly what it said:

This is for you .... recent order with the Apple Online Store for the Mac... M.. Mac Book Pro uhh... ???? to let you know that there will be a delay in delivery... for this uhh Mac Pro uhh this uhh ???? It was delivered ... supposed to be delivered by February, there will be an additional five to seven uhh business days before ??? uhh.. If you have any uhh... questions or problems with anything be sure to give us a call at 1 800 MY APPLE and I'm sorry for the delay. You have a great day. Thank you.

PS. Odd to see such unprofessional calls from Apple... Steve Jobs really is gone, I guess.

PPS. Interestingly, the call was from area code 512, Texas. Calls from the factory?

Another 5-7 days... wee...

This is an order going to Canada.
Actually, it sounds like their first language might not be English. Here in Texas, a good 80% of our citizens are of Hispanic origin. A larger majority being from Mexico specifically. I'm not being any form of racist honestly, I live in San Antonio, Texas. A lot of times I struggle with communication due to the language barrier here.

I just recognized the lack of confidence in the speech pattern. Also the uses of filler words to give the mind time to translate languages.

Edit: 512 is the Austin/Round Rock area. Similar demographic to San Antonio.
Septembersrain is offline   0 Reply With Quote
Old Feb 28, 2014, 09:31 AM   #23
lupinglade
Thread Starter
macrumors regular
 
Join Date: Oct 2010
Quote:
Originally Posted by slughead View Post
This is probably the guy who called:
Image
Totally sounded like Towelie.
lupinglade is offline   0 Reply With Quote
Old Feb 28, 2014, 10:30 AM   #24
Dr. Stealth
macrumors 6502
 
Join Date: Sep 2004
Location: SoCal
The people who call you from Apple are NOT Apple employees. Like everything else these days Apples phone services are contracted out to huge Call Centers with people making $10/hr or even less.

Here's an ironic twist. When you call Apple Support there's a very good chance the call will be answered by a Call Center at IBM in Boulder Colorado. IBM has one or more of the Apple contracts. The same plant that used to manufacture IBM computers in the 80's. After IBM lost that battle the plant sat empty until they turned it into a huge call center.

Now IBM answers Apples phones !
__________________
Mac Pro 5,1 12 Core @ 3.33GHz - 64GB RAM - Dual 500 GB SSD - Dual EVGA FTW+ GTX 680 4GB
7 TB 7200 HDs - Aux 450 watt PSU - 27" Cinema Display - SpacePilot Pro - GeekBench 30,883

Last edited by Dr. Stealth; Feb 28, 2014 at 10:38 AM.
Dr. Stealth is offline   0 Reply With Quote
Old Feb 28, 2014, 04:54 PM   #25
deconstruct60
macrumors 603
 
Join Date: Mar 2009
Quote:
Originally Posted by Dr. Stealth View Post
Here's an ironic twist. When you call Apple Support there's a very good chance the call will be answered by a Call Center at IBM in Boulder Colorado. IBM has one or more of the Apple contracts.....
Now IBM answers Apples phones !
Through "Miracles" of VOIP, those folks in Boulder can make calls which pop out onto the telecom network in Austin where Apple's telecom switch connectivity is. Apple's phones don't have to be in an Apple building.

But yes because they probably had thousands of phones to make in a limited number of hours ( since end of month deadline looming and tons of folks would call-in to inquire on orders ) this got farmed out to "warm bodies". Kind of like an emergency phone-tree where smaller set of folks invoke a bigger set to get the word out faster.

Apple probably has telesales folks who are Apple employees, but not a large number of those folks. Given the likely influx of nervous buyers calling in they were likely swamped. If massively swamp would not be surprising it this got farmed out into the 1st tier support queues to do in their "spare time".
deconstruct60 is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Hardware > Desktops > Mac Pro

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Voice mail issue patseguin iPhone 0 Feb 26, 2014 02:29 PM
Visual voice mail patseguin iPhone 18 Dec 11, 2013 04:28 PM
Voice mail and greetings lag donw35 iOS 7 0 Oct 25, 2013 01:53 PM
Voice mail setup??? Hammie iPhone 2 Sep 21, 2012 09:28 PM

Forum Jump

All times are GMT -5. The time now is 10:47 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC