iPhone 5 cannot be heard or hear caller during call

Hello guys

My girlfriend's iphone is screwed up, she can't be heard during a call and she can't hear the person calling, I did everything I could think of, reset network settings, turned LTE off, restored, hard reset...

She bought the iphone 5 on release day back in 2012, she has no warranty left, we're 2 hours away from the nearest apple store, the phone was working fine a week ago, she didn't drop it or anything, it's not water damaged. The phone speaker is working fine, so is the microphone. It only stops working during calls. Facetime calls work perfectly. The phone has always been in a case.

Thank you!

She went to Bell, changed the sim card, problem is still there.

Serelus said:

I am gonna go ahead and ask the obvious, but did you try a full restore?

Since you said the microphone works just fine when using facetime, it's probably something related to the software on the phone.

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We did but then she restored her backup

Ok we'll do that and I'll report back here

Problem is still there, I've tried everything, nothing works

Can apple replace/fix a phone that's out of warranty?

blarivee said:

Aplle can replace the phone but will charge an out of warranty fee ($265).

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Dang, so expensive