iPad Cannot access www.google.com all of a sudden

jebbe · Mar 25, 2014

This is a very odd issue that seems to be only happening on my iPad Air.

I for some reason cannot search from the address/search bar on the top anymore, whenever I type in to search something it automatically tells me it couldn't load that page.

If I type in Google and click on one of the autocomplete choices, it'll give me the same thing. But when I actually type in http://www.google.com and press enter, it sits there for a minute before loading a very strange page, which I've attached.

I'm currently at work, it doesn't do it on any of our computers, phones but simply MY iPad Air all of a sudden.

Anyone got any ideas? I've reset Safaris History, Cookies and Cache with no luck.

Septembersrain · Mar 25, 2014

Last time I saw something like that, my coworkers computer browser had hijacked. Though this was on a Windows 7 computer with malware.

As for why this is happening here, I'd have no clue. Is it possible to get your browser hijacked on an iPad? Google search said yes but it's not so clearly defined...

I'd recommend a visit to the Apple Store closest to you. That or calling customer service if there isn't a store. Good luck!

T5BRICK · Mar 25, 2014

Jailbroken?

blackNBUK · Mar 25, 2014

Is your iPad on the same network as your work computers? Do you see the same problem if you connect your iPad to a different WiFi network or to 3G if you've got that?

Beachguy · Mar 25, 2014

You aren't getting to Google.

Look at the URLs displayed... One is "1empiredirect" and one is "1840.bitterstrawberry.com"

That is not Google.

TheAppleFairy · Mar 25, 2014

Beachguy said:
You aren't getting to Google.

Look at the URLs displayed... One is "1empiredirect" and one is "1840.bitterstrawberry.com"

That is not Google.

I am pretty sure he knows that. Most likely he typed in google.com and was redirected, I would assume he's showing what happens when he types in the google URL.

Apple_Robert · Mar 25, 2014

Make sure anything important is backed up. Set up as a new iPad.

blackNBUK · Mar 25, 2014

BasicGreatGuy said:
Make sure anything important is backed up. Set up as a new iPad.

That's not going to help if the DNS server has been hacked and is redirecting web traffic. That's why I asked if it happened when attached to another network.

rrm74001 · Mar 25, 2014

My first thought was that this might be a case of DNS poisoning:

Code:

http://en.wikipedia.org/wiki/DNS_poisoning

However, if you actually go to

Code:

bitterstrawberry.com

(super weird website by the way) it talks about some kind of web filter/redirection/monetization service.

Eliminate your iPad as having an issue by trying your home network. They ask your IT department if they use this "BitterStrawberry" service.

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iPad Cannot access www.google.com all of a sudden

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