Monitoring the phone activities of a Sales Team?

Hi Everyone,

I am an I.T. Manager and I have been tasked with producing reports for calls made / taken by the Sales Team (on their mobile devices). Luckily the entire Sales Team are using the iPhone 5 (or 5s), so I am hopeful that there is a good free (or paid) App that can log calls and hopefully -

• Email the results
• Schedule a weekly / monthly emailing of the results

If automatic / scheduled sending of an email (with a log file) is not possible I am still interested in Apps that will rely upon the Sales Man to send a log file manually.

Any advice here will be greatly appreciated.

Kind Regards,

Davo

Hello scaredpoet,

Thanks for your response.

Would I need to create a separate user account, in Windows, for each staff members iPhone? I know that iTunes needs a separate account for each iPhone, hence the question.

Kind Regards,

David

Hi C DM,

Our carrier (much like others) will only report on calls that are made (e.g.: calls that they can charge for), and are not interested (or capable) of reporting on calls that are received.

Kind Regards,

Davo

C DM said:

Really? All the carriers I've dealt with report both placed and received calls. But that's essentially with major carriers in US, perhaps it's different with some smaller carriers and/or other countries.

Click to expand...

I am in Australia, which has one major player 'Telstra'; previously Telecom (a Federal Government Body). Telstra own about 90% of the infrastructure (copper lines, etc), with 'Optus' owning a smaller piece of the pie. Most of the 3rd party carriers, like Vodafone, Virgin, etc that operate in Australia are riding on Telstra infrastructure, so what they say goes. Generally Telstra don't say much, unless someone lines their pockets with cash!

We are the lucky country, but not when it comes to phone carriers it would seem.