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Old Apr 24, 2014, 02:56 PM   #1
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iOS 6 Users on Devices Able to Run iOS 7 Must Upgrade to Fix FaceTime




Apple today released a new support document, detailing the issue behind the recent problems some iOS 6 users have been experiencing with FaceTime. According to Apple, a bug resulting from an expired device certificate has rendered FaceTime unusable on older versions of iOS and the only solution to the problem is to update to the latest version of the operating system.

Devices capable of running iOS 7 must be upgraded to iOS 7.0.4 or later, while devices unable to run iOS 7, such as the fourth-generation iPod touch, must upgrade to iOS 6.1.6.
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If you started to have issues making or receiving FaceTime calls after April 16, 2014, your device or your friend's device may have encountered a bug resulting from a device certificate that expired on that date. Updating both devices to the latest software will resolve this issue.

If you're using iOS 7.0.4 or later or iOS 6.1.6, this issue doesn't affect you.

If you're using these versions of OS X or FaceTime for Mac, this issue doesn't affect you:

- OS X Mavericks v10.9.2 or later
- OS X Mountain Lion v10.8 with the latest security updates
- OS X Lion v10.7 with the latest security updates
- FaceTime for Mac version 1.0.5 or later for Mac OS X v10.6
While FaceTime does work with iOS 6.1.6, that particular update is not available to recent devices that are able to run iOS 7, which means iOS 6 users with newer devices who wish to access FaceTime must upgrade to iOS 7.

There's a sizable contingent of iOS users who opted to stick with iOS 6 over iOS 7 due to the drastic visual changes introduced with the operating system update, so Apple's upgrade suggestion is likely to be unpopular with those users.

Apple's FaceTime issues first began on April 16, with many iOS 6 users reporting an inability to use the service. At that time, it was unclear whether Apple would implement a fix, but customer service representatives have been presenting iOS 7 updates as a solution since the problem was first uncovered, and it appears that Apple does not plan to offer another solution. The company did, however, release a FaceTime update for OS X users to fix the issue earlier this week.

Article Link: iOS 6 Users on Devices Able to Run iOS 7 Must Upgrade to Fix FaceTime
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Old Apr 24, 2014, 02:57 PM   #2
Wuiffi
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3,2,1 *****torm

btw i like the design
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Old Apr 24, 2014, 02:58 PM   #3
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Tim cook at WWDC: "We've had an 100% adoption rate of iOS 7"
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Old Apr 24, 2014, 02:58 PM   #4
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Haha, good move to get those last stubborn people to update to iOS 7. Bravo Apple, I approve.
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Old Apr 24, 2014, 02:58 PM   #5
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Upgrade already you stoners (from stone age)...
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Old Apr 24, 2014, 02:58 PM   #6
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Quote:
Originally Posted by Wuiffi View Post
3,2,1 *****torm

btw i like the design
LOL!!! That was funny...
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Old Apr 24, 2014, 02:58 PM   #7
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I love things like this, lets make a brouhaha over absolutely nothing, just upgrade! done
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Old Apr 24, 2014, 02:59 PM   #8
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If your devices can't be upgraded to iOS 7, chances are it doesn't support FaceTime anyway because there's no front facing cam, or at least this is true for the 3GS. So Apple is pretty much just telling you to update to iOS 7.

On one hand, people should just upgrade. On the other hand, Apple actually killed a functionality that your phone originally came with and you paid for. There could be a class action lawsuit here.
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Old Apr 24, 2014, 02:59 PM   #9
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iOS 1 was the best ANYTHING NEWER IS FUGLY The App Store is just bloated crap you don't need.

If I could install iOS 1 on my iPad Air, I would.

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Old Apr 24, 2014, 02:59 PM   #10
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I must be naive. Why can't Apple just update the certificate?
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Old Apr 24, 2014, 02:59 PM   #11
applesith
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I am also waiting for the flood of entitled people who refuse to upgrade to iOS7 for x,y,z reason to start complaining.
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Old Apr 24, 2014, 02:59 PM   #12
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Originally Posted by Wuiffi View Post
3,2,1 *****torm

btw i like the design
I upgraded already (Day 1). I'm just here for the chip storm.
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Old Apr 24, 2014, 02:59 PM   #13
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I'll admit I didn't like the new iOS 7 icons at first, but there are really so many advantages that I think upgrading is worth it. I haven't run iOS 7 on the iPhone 4 though, but I know there are some performance issues. I think iOS 7 runs great on my 4S and 5s.

Either way Apple would avoid a lot of complaints if they could get FaceTime working in older iOS 6 versions again.
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Old Apr 24, 2014, 03:00 PM   #14
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LOL awesome! I can't wait to hear the whining! The tears of the luddities are like sweet nectar. Honestly, this couldn't happen to a nicer bunch of people.
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Old Apr 24, 2014, 03:00 PM   #15
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Microsoft didn't force ME and Vista with such tricks.
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Old Apr 24, 2014, 03:00 PM   #16
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It doesn't matter... you all needed to upgrade anyway.
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Old Apr 24, 2014, 03:00 PM   #17
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Originally Posted by YanniDepp View Post
iOS 1 was the best ANYTHING NEWER IS FUGLY The App Store is just bloated crap you don't need.

If I could install iOS 1 on my iPad Air, I would.

Then jailbreak it, right?
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Old Apr 24, 2014, 03:02 PM   #18
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Originally Posted by deluxeshredder View Post
Microsoft didn't force ME and Vista with such tricks.
They probably KNEW it was going to ruin your life.
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Old Apr 24, 2014, 03:02 PM   #19
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"Only solution" is strong language . . .
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Old Apr 24, 2014, 03:02 PM   #20
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Who is this going to affect more? Apple or the customer who has alternative 3rd party video calling services?
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Old Apr 24, 2014, 03:02 PM   #21
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Brace yourselves....!

Did iOS 6 users actually think they could stay on outdated software FOREVER and not have any problems?!

Did iOS 6 users actually think that as the world around them progresses and technology and hardware moves forward, they could remain on outdated software and have everything still work fine?!

How long are iOS 6 users planning on staying on iOS 6?

FOREVER?!

lol good luck with that hahaha!

Last edited by Recognition; Apr 24, 2014 at 03:49 PM.
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Old Apr 24, 2014, 03:02 PM   #22
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Quote:
Originally Posted by Nunyabinez View Post
I must be naive. Why can't Apple just update the certificate?
They did. It's in iOS 6.1.6 and iOS 7.x.
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Old Apr 24, 2014, 03:02 PM   #23
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Hmm, well good thing it's only FaceTime. For those who aren't really users of FaceTime, it's ok. But if you do use FaceTime... then well... you're screwed
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Old Apr 24, 2014, 03:03 PM   #24
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Quote:
Originally Posted by deluxeshredder View Post
Microsoft didn't force ME and Vista with such tricks.
No. They also didn't have to.
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Old Apr 24, 2014, 03:03 PM   #25
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Can't create free software that's actually good enough to compel people to voluntarily upgrade to? Solution: Break the version they stayed with.

A big F U right from Apple's own mouth. When was the last time that Apple so directly disrespected its customers? I'm struggling to recall their service ever being so poor. Just offer the fix you created to iOS 6!
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