Did you read the article? It seems like they're fixing just that!
"The report notes that Apple will do away with the suggested 15 minute time limit for Genius Bar appointments in favor of a system that allows customers to book sessions with time limits based on how many issues they have."
Yippee!
Not all that yippee as it means that folks that want to list a zillion issues could tie up a single genius for ages. Screwing with how many appointments can be taken, getting breaks on time and even walk ins.
What they really need to do is set it so that you put in your serial and find out your warranty status from the get go (so you know if its worth your money to even go in), find out what the issue is and if its something out of scope like "My yahoo email is asking for my password and i forgot it" get told to go to Yahoo and so on
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Every damn time I go to the apple store this is my experience. My appointment was for 5:30, I expect to be talking to a genius at or around 5:30 (I'll wait till 5:40 cuz I'm nice like that).
The notion seems to be that you state what you need help with and they book appointments according. So that, for example, someone doesn't try to squeeze 8 phones into a single 10-15 minute appointment and then yell at managers until they get all 8 taken care of. Pushing your appointment back.
And if they know what the issue is before hand they can firmly state to have your shizz backed up before you show up and even queue up appointments so that one guy handles the 5 toliet phones all booked in that hour rather than bouncing from 1 toilet phone to some little old lady that actually needs a class, to a battery issue etc.
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"those on the Apple Store Business Team will switch from their black polo shirts to the blue T-shirts worn by other retail employees."
Nothing screams "unprofessional" like a t-shirt. The new head of retail needs her head examined.
No the person who wrote the article needs his head examined. Because outside of EarthDay, KidsCamp and the 30th Anniversary week they haven't worn tees in like 3 years. The shirts are the same material that polos are made of/
And in truth the color switch makes sense to me. I never understood what makes the 'business team' so damn special. managers in black I can see, but that team is just a bunch of regular staff.