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Office won't open after update?

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dhedges

macrumors newbie
Original poster
Nov 28, 2012
5
0
Just installed an office update on my macbook pro. I've noticed it's been crashing frequently since installing mavericks a few months ago, however immediately after installing this last office update office will no longer open at all. the error message I receive is this... Please please help???

Check with the developer to make sure Microsoft Word works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.

If I go to send the error report this is what comes up:

Process: Microsoft Word [433]
Path: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: ???
Build Info: Unknown-140616~0
Code Type: X86 (Native)
Parent Process: launchd [164]
Responsible: Microsoft Word [433]
User ID: 501

Date/Time: 2014-08-11 11:43:48.415 +0100
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 5EBA2B9B-5195-00E9-6B7F-8B46C9227657


Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @rpath/mbukernel.framework/Versions/14/mbukernel
Referenced from: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Reason: Incompatible library version: Microsoft Word requires version 14.0.30 or later, but mbukernel provides version 14.0.20

Binary Images:
0x8fe97000 - 0x8fec9417 dyld (239.4) <FF5ED937-CC28-3FEF-BCAF-750B1CDBAE36> /usr/lib/dyld

Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f7
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545025B9SA02, 250.06 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: iPhone
USB Device: Built-in iSight
USB Device: My Passport 070A
USB Device: Internal Memory Card Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus:


Really would appreciate any assistance.
 
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dhedges

macrumors newbie
Original poster
Nov 28, 2012
5
0
I was really hoping to avoid that as I'm currently abroad until next week and so don't have the install cd with me. I will do this on my return if it turns out to be the only way though. Thanks.
 
cmichaelb

cmichaelb

macrumors 68020
Aug 6, 2008
2,280
739
Italy
maflynn said:
Did you try uninstalling/reinstalling office?
Click to expand...

dhedges said:
I was really hoping to avoid that as I'm currently abroad until next week and so don't have the install cd with me. I will do this on my return if it turns out to be the only way though. Thanks.
Click to expand...

I'm having the same issue with Office 2011 and uninstalling, cleaning everything out, and reinstalling has not helped.
 
Hustler1337

Hustler1337

macrumors 68000
Dec 23, 2010
1,842
1,595
London, UK
dhedges said:
I was really hoping to avoid that as I'm currently abroad until next week and so don't have the install cd with me. I will do this on my return if it turns out to be the only way though. Thanks.
Click to expand...

cmichaelb said:
I'm having the same issue with Office 2011 and uninstalling, cleaning everything out, and reinstalling has not helped.
Click to expand...

Try having a look at this support documentation (if it helps):

http://support.microsoft.com/kb/2431353/fr

Also, here's something I found searching through Google:

[...]That error message indicates to me that your system is trying to start a previous version of Office that will not work with your operating system, or that some piece of the software is missing. You haven't been running any applications that offer to reduce the size of Office or speed it up, have you? Those will cause this problem.
Let's test: in Finder go into the /Applications/Microsoft Office 2011 folder and double-click each of the applications. They should start right up. If they do, we need to replace the icons. If they don't, we need to do a bit more detective work. In which case report back here and someone will take you through the next step.

To replace the icons, remove the existing icons from your Dock. Just drag them to the desktop and let them go: they will disappear in a puff of steam. Then carefully drag the applications from the the /Applications/Microsoft Office 2011 folder to the Dock. When the pointer changes, drop them: OS X will create new alias icons to the applications.

Then when you click the new icons, the correct applications, that you just tested, will start.

Hope this helps
Click to expand...
[In context]
 
alice04

alice04

macrumors regular
Feb 15, 2013
136
1
Maybe there's something wrong with the update. Just reinstall it and everything will go smooth again ;)
 
V

voyager1

macrumors newbie
Aug 20, 2014
20
0
New here

im considering changing to a mac system primarily for the security benefits spending hours on my college work and with things like cryptolocker etc on pc i've had enough. my knowledge is building so bare with me. at the moment i load my office 2010 files onto a usb flash from my home pc and when i plug it into the university pc's it opens up automatically as the same word file. if office mac is compatible with pc office does that mean if i have a word file from the university pc on my flash stick and plug it into my home mac with office and vice versa both the pc and mac will recognise the word file automatically and open them with no issues? many thanks for help. also from my home mac word file to college pc with usb flash would open with no problem?
 
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