Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old Aug 22, 2014, 05:17 PM   #1
MacRumors
macrumors bot
 
Join Date: Apr 2001
Apple Initiates iPhone 5 Battery Replacement Program




Apple has begun an iPhone 5 Battery Replacement Program to replace the batteries of a small percentage of iPhone 5 units that have a faulty battery resulting in a shorter battery life and longer, more frequent charging times.

iPhone 5 devices exhibiting battery issues were sold between September of 2012 and January of 2013 and are eligible for a free battery replacement.
Quote:
Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.

If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.
Apple says the issue affects only a "limited serial number range." iPhone 5 users can input their serial numbers on Apple's replacement site to find out whether their phones need a new battery. Those who do have a faulty battery can get a replacement through an Apple Authorized Service Provider, an Apple Retail Store, or through Apple Technical support.

Users who already paid to replace their batteries will be eligible to receive a refund for the cost of the battery from Apple. Apple's support site says the program covers iPhone 5 batteries for two years after the first retail sale of the unit or until March 1, 2015, whichever provides longer coverage. Replacements are available beginning today in the United States and China, with the program beginning in other countries on August 29.

In addition to the new Battery Replacement Program, Apple also has a replacement program for iPhone 5 units that have a faulty sleep/wake button, which also provides repairs at no cost. Some iPhone 5s units have also experienced faulty battery life but Apple opted to reach out individually to affected users rather than implementing a replacement program for those devices.

Article Link: Apple Initiates iPhone 5 Battery Replacement Program
MacRumors is offline   0 Reply With Quote
Old Aug 22, 2014, 05:20 PM   #2
iBlazed
macrumors 6502
 
Join Date: Feb 2014
Location: Home of Gov. Chris Crispy
Thanks, I replaced it myself almost a year ago because it was out of warranty. Douches.

Honestly, they really had to wait two years after a product is released to acknowledge a bug when most people who were effected by it already replaced the batteries at their own expense when they started acting up a long time ago and dying at 30% charge?

EDIT: My bad, I see they refund if you already paid for it. Still though, they really took their sweet time on this one. How many people who don't read macrumors and paid for replacements will know about this or bother to do it and get their refund? Feels like apple did this late to ensure that most people who need replacement batteries already paid for them at their own expense.

Last edited by iBlazed; Aug 22, 2014 at 05:52 PM.
iBlazed is offline   12 Reply With Quote
Old Aug 22, 2014, 05:21 PM   #3
caligomez
macrumors regular
 
Join Date: Feb 2011
Location: San Juan, PR
Damn.. I already had to replace mine earlier this year. What then?
__________________
15" Macbook Pro (2011), iPad mini, iPhone 5
caligomez is offline   1 Reply With Quote
Old Aug 22, 2014, 05:23 PM   #4
My Name is URL
macrumors regular
 
Join Date: Nov 2013
Location: UK
Mine isn't eligible apparently. Shame my iPhone 5 battery life has been absolutely awful last few months.
My Name is URL is offline   6 Reply With Quote
Old Aug 22, 2014, 05:23 PM   #5
floatworld
macrumors newbie
 
Join Date: Aug 2014
....and here I am, thinking this was a feature

I knew something was up with the iPhone 5 batteries. Apple took forever to acknowledge the problem when many people have wasted hours at the GB, restoring phones, losing data etc.
floatworld is offline   4 Reply With Quote
Old Aug 22, 2014, 05:25 PM   #6
Master Atrus
macrumors member
 
Join Date: Oct 2003
Thoughts

For those wondering about "I've already paid for one" after you enter your serial number the system gives you instructions on what to do if you've already paid for one and the possibility of receiving a refund.

However, I'd rather they pay for the logic board I just replaced on my 2011 MacBook Pro. (mostly because I haven't had iPhone battery problems)
__________________
MacBook Pro 15", MacBook Air, iPhone 5, iPad Mini w/ Retina x2, iPad Mini x2, Apple TV x2, Time Capsule, Mac Mini ... you get the idea. Small obsession.
Master Atrus is offline   2 Reply With Quote
Old Aug 22, 2014, 05:26 PM   #7
7000
macrumors newbie
 
Join Date: Oct 2013
Location: Houston
Yep, mine is eligible...only 2 years late. I just the battery was crap. The phone will be at like 30% then just shut off all of the sudden. Definitely ready for the 6.
7000 is offline   1 Reply With Quote
Old Aug 22, 2014, 05:28 PM   #8
braddick
macrumors 68030
 
braddick's Avatar
 
Join Date: Jun 2009
Location: Encinitas, CA
Quote:
Originally Posted by caligomez View Post
Damn.. I already had to replace mine earlier this year. What then?
Apple, as stated in the above article will refund you your cost.
braddick is offline   5 Reply With Quote
Old Aug 22, 2014, 05:29 PM   #9
cptbill80
macrumors newbie
 
Join Date: Aug 2014
"The iPhone 5 serial number you entered is eligible for this program."
lucky me. my battery was suffering the last 6 months causing sudden shut down at even 20%. I had tried hard reset, setup as a new phone, nothing worked. And when i was about ready to buy a new battery...thank you Apple!
cptbill80 is offline   7 Reply With Quote
Old Aug 22, 2014, 05:29 PM   #10
newyorksole
macrumors 68020
 
Join Date: Apr 2008
Location: LongIsland/NYC
The iPhone 5 was definitely one of the most poorly made iPhones . I had to get mine exchanged FOUR times because of flurries of dead pixels .

The Slate colored phone looked horrible when the silver/aluminum would peak thru, then there's the sleep/wake button and now the battery .

Ouch .
__________________
iPhone 5S 32GB Gold.
iMac 21.5" Mid-2010 1TB/8GB/i5.
newyorksole is offline   5 Reply With Quote
Old Aug 22, 2014, 05:30 PM   #11
bushido
macrumors 601
 
bushido's Avatar
 
Join Date: Mar 2008
Location: España y Germany
does that also mean it is only checking american and canadian serial numbers til the 29th?
bushido is online now   0 Reply With Quote
Old Aug 22, 2014, 05:30 PM   #12
HackerJL
macrumors regular
 
Join Date: Sep 2009
What fresh hell is this. I replaced it on my phone 3 weeks ago...I type in the serial number and see its one of them...

awesome...
HackerJL is offline   1 Reply With Quote
Old Aug 22, 2014, 05:31 PM   #13
The Phazer
macrumors 68030
 
Join Date: Oct 2007
Location: London, UK
The battery on every iPhone 5 I've ever had has been terrible, but "not affected".
The Phazer is offline   4 Reply With Quote
Old Aug 22, 2014, 05:31 PM   #14
realeric
macrumors 6502a
 
Join Date: Jun 2009
Location: United States
No, mine is not eligible. Purchased on the 1st date.
"The serial number you entered is not eligible under this program because either:
- It's not one of the serial numbers in the affected range
- Our records show that your battery has already been replaced. If you paid for a battery replacement service, check with Apple to see if you are eligible for a refund."
realeric is offline   0 Reply With Quote
Old Aug 22, 2014, 05:32 PM   #15
Clocksetbyfeel
macrumors member
 
Join Date: Sep 2012
Location: California
Dang it!

Mine is "not eligible" but let me tell you. Realistically I get about 70-80% of battery life because the dang thing shuts off at around 20% every day. Waint on the six so whatever
Clocksetbyfeel is offline   1 Reply With Quote
Old Aug 22, 2014, 05:32 PM   #16
JarScott
macrumors 65816
 
JarScott's Avatar
 
Join Date: May 2011
Location: Leicestershire, UK
Ah, my girlfriend has been having frequent battery related issues with her 5. I'll check her serial number on the system, I think she'd be thrilled if she was eligible.
__________________
iPhone 6 Plus 16GB Gold (ordered), iPad Air 16GB Space Grey, iPhone 5s 16GB Gold, 15" MacBook Pro with Retina Display (Running OS X Yosemite Public Beta)
JarScott is offline   0 Reply With Quote
Old Aug 22, 2014, 05:32 PM   #17
DePaulBlueDemon
macrumors regular
 
Join Date: Sep 2010
Stupid website is overloaded. My battery life has been total crap, especially the past few months. I thought 7.1 or 7.2 was the culprit. Or a rogue app. Went to bed last night with 22% of battery left, woke up with 1%.

Edit: Welp, not eligible.
DePaulBlueDemon is offline   2 Reply With Quote
Old Aug 22, 2014, 05:34 PM   #18
Moto G
macrumors 6502
 
Join Date: Jul 2014
18th (no, not MINE)
Moto G is offline   0 Reply With Quote
Old Aug 22, 2014, 05:36 PM   #19
Charadis
macrumors 6502a
 
Join Date: Jul 2010
Launch day Verizon iPhone 5 white 32GB here, not eligible. No problem with battery life though, never replaced. Sent from my Mac mini.
Charadis is offline   0 Reply With Quote
Old Aug 22, 2014, 05:36 PM   #20
GenesisST
macrumors 65816
 
GenesisST's Avatar
 
Join Date: Jan 2006
Location: Where I live
Wall hugger no more!

I'm eligible! That explains why my battery performance has been abysmal of late. I assumed it was the iOS 8 beta and didn't think more about it.

Quick question: Will I need to have iOS 7 before I get my appointment?
__________________
Kenmore microwave, Frigidaire oven, Fisher & Paykel fridge, LG washer & Dryer and Crane toilet
GenesisST is offline   0 Reply With Quote
Old Aug 22, 2014, 05:38 PM   #21
troop231
macrumors 601
 
Join Date: Jan 2010
Not eligible here. Tons of dings and scratches in the weak anodizing on my black/slate though (use a case as well!).
troop231 is offline   1 Reply With Quote
Old Aug 22, 2014, 05:38 PM   #22
ChazSch
macrumors member
 
Join Date: May 2014
I had mine replaced by Apple September 2013…one year and two weeks after I bought it.

to the people who's phone shuts off at 20%, have you tried the battery calibration reset?
ChazSch is offline   0 Reply With Quote
Old Aug 22, 2014, 05:39 PM   #23
haruhiko
macrumors 68030
 
haruhiko's Avatar
 
Join Date: Sep 2009
Why mine is not eligible? :-( I bought it on the first day!
haruhiko is offline   0 Reply With Quote
Old Aug 22, 2014, 05:42 PM   #24
ttravis78
macrumors newbie
 
Join Date: Oct 2011
Mine is eligible. It says to back up, turn off find my iphone, and delete all contents and settings. Will the phone be erased when the battery is replaced?
ttravis78 is offline   0 Reply With Quote
Old Aug 22, 2014, 05:43 PM   #25
taptic
macrumors 65816
 
taptic's Avatar
 
Join Date: Dec 2012
Location: California
*To be eligible your phone must only turn on when plugged in.
__________________
If you want a cool new feature on a Samsung phone, just suggest it to Apple.
taptic is online now   0 Reply With Quote

Reply
MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump

All times are GMT -5. The time now is 06:54 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC