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Old Feb 18, 2006, 03:08 PM   #1
kjdenison
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Access Denied

I have been sending files to netfirms for about 2 years now the same exact way. All of a sudden, as I put my whole site up, many images now are empty on the remote server. I can test the site locally and it works perfect, but when i put it to the remote server it no longer works. This is the error i get on some files (when transferring from dreamweaver 8):

error occurred - An FTP error occurred - cannot put 1.jpg. Access Denied. The file may not exist, or there could be a permission problem.

I may get this error only on 1/20 files, but when I go to check my site live, none of the images are actually uploaded. My url is http://www.kurtdenison.com some pages have images still, and others don't, even though i put the entire site up like i normally do. I have no idea what to do!!

Netfirms says - the format of the image tag code must be correct
- the path to the image file must be correct
- the image file name must be correct (file names are case sensitive)
- the image file must be uploaded to the appropriate folder/directory on the Netfirms server

but I am not doing anything differently then i have been in the last 2 years where everything uploaded and has worked perfectly. Any help would be extremely appreciated.

Here is a log:
Started: 2/17/06 4:11 PM

DecemberSite_Index_01.gif - Put operation successful
DecemberSite_Index_02.gif - error occurred - An FTP error occurred - cannot put DecemberSite_Index_02.gif. Access Denied. The file may not exist, or there could be a permission problem.
DecemberSite_Index_03.jpg - error occurred - An FTP error occurred - cannot put DecemberSite_Index_03.jpg. Access Denied. The file may not exist, or there could be a permission problem.
DecemberSite_Index_04.gif - error occurred - An FTP error occurred - cannot put DecemberSite_Index_04.gif. Access Denied. The file may not exist, or there could be a permission problem.
DecemberSite_Index_05.gif - Put operation successful
DecemberSite_Index_06-over.gif - Put operation successful
DecemberSite_Index_06.gif - Put operation successful
DecemberSite_Index_07-over.gif - Put operation successful
DecemberSite_Index_07.gif - Put operation successful
DecemberSite_Index_08-over.gif - Put operation successful
DecemberSite_Index_08.gif - Put operation successful
DecemberSite_Index_09-over.gif - Put operation successful
DecemberSite_Index_09.gif - Put operation successful
DecemberSite_Index_10-over.gif - Put operation successful
DecemberSite_Index_10.gif - Put operation successful
DecemberSite_Index_11-over.gif - Put operation successful
DecemberSite_Index_11.gif - Put operation successful
DecemberSite_Index_12-over.gif - Put operation successful
DecemberSite_Index_12.gif - Put operation successful

File activity incomplete. 3 file(s) or folder(s) were not completed.
Files updated: 16

Files with errors: 3
DecemberSite_Index_02.gif
DecemberSite_Index_03.jpg
DecemberSite_Index_04.gif

Finished: 2/17/06 4:12 PM
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Last edited by kjdenison; Feb 18, 2006 at 03:40 PM.
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Old Feb 18, 2006, 03:36 PM   #2
stevep
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Are you using Dreamweaver to transfer your files?
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Old Feb 18, 2006, 03:40 PM   #3
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Quote:
Originally Posted by stevep
Are you using Dreamweaver to transfer your files?
yes i am. dreamweaver 8 actually.
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Old Feb 18, 2006, 04:25 PM   #4
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I've had more than a few problems using DW to upload - not helped by the fact that I've only just got back into sorting out a website after a 2 year break, so I'm very rusty. I assumed it was me at fault.
After reading of a few problems here and elsewhere I downloaded Cyberduck - far more reliable, always connects. DW justs sits there saying 'connection refused' - bloody useless.
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Old Feb 18, 2006, 04:31 PM   #5
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Quote:
Originally Posted by stevep
I've had more than a few problems using DW to upload - not helped by the fact that I've only just got back into sorting out a website after a 2 year break, so I'm very rusty. I assumed it was me at fault.
After reading of a few problems here and elsewhere I downloaded Cyberduck - far more reliable, always connects. DW justs sits there saying 'connection refused' - bloody useless.
dreamweaver connects just fine for me, somewhere in the process though something is screwing up. I'm not sure how to use cyberduck, but i will check it out
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Old Feb 18, 2006, 05:04 PM   #6
stevep
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Just had a look at your site and decided that I'm not at all qualified to help you! Very nice work.
If its any consolation I've just had a quick play with Cyberduck on a couple of updates and the same thing has happened to me - works locally, all the files uploaded and in the right locations, and yet one image refuses to show. I had to delete the page and the image from the server, rebuild the page in DW with a new image name and then put them back. And I don't know why it worked 2nd time round, or failed to work first time round.

ps that is a beautiful log cabin - are you able to tell me where it is?
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Old Feb 18, 2006, 06:02 PM   #7
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Quote:
Originally Posted by kjdenison
error occurred - An FTP error occurred - cannot put 1.jpg. Access Denied. The file may not exist, or there could be a permission problem.
the first thing to do is take DW out of the equation. if you know how, run the command line ftp and put the file manually. that'll let you know if the problem is actually with permissions or just a DW cockup.

oh, if you don't know command line ftp, i guess now's a good time to learn :-)
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Old Feb 19, 2006, 01:35 AM   #8
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Quote:
Originally Posted by zimv20
the first thing to do is take DW out of the equation. if you know how, run the command line ftp and put the file manually. that'll let you know if the problem is actually with permissions or just a DW cockup.

oh, if you don't know command line ftp, i guess now's a good time to learn :-)
could you enlighten me a bit? I tried using cyber duck to put the files and it locked up on me. Something so simple has become a huge confusing mess, i don't understand
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Old Feb 19, 2006, 05:58 AM   #9
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read these...your problem in all likely hood is file permission problem. i am assuming your web server is unix/linux based and not windows. It talks a lot about the unix file system and how it relates to different things. If you want to be a serious web developer you'll need to understand these topics.

http://www.perlfect.com/articles/chmod.shtml
http://www.dartmouth.edu/~rc/help/faq/permissions.html
http://www.acm.uiuc.edu/webmonkeys/h...shop/unix.html
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Old Feb 19, 2006, 03:04 PM   #10
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Quote:
Originally Posted by superbovine
read these...your problem in all likely hood is file permission problem. i am assuming your web server is unix/linux based and not windows. It talks a lot about the unix file system and how it relates to different things. If you want to be a serious web developer you'll need to understand these topics.

http://www.perlfect.com/articles/chmod.shtml
http://www.dartmouth.edu/~rc/help/faq/permissions.html
http://www.acm.uiuc.edu/webmonkeys/h...shop/unix.html
the web server is unix. Thanks im gonna look these over now.
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Old Feb 19, 2006, 03:43 PM   #11
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index.htm - Put operation successful
index.html - Put operation successful
index_02.jpg - Put operation successful
index_03.jpg - Put operation successful
index_04.jpg - error occurred - An FTP error occurred - cannot put index_04.jpg. Access Denied. The file may not exist, or there could be a permission problem.
index_06-over.gif - Put operation successful
index_06.gif - Put operation successful
index_07-over.gif - Put operation successful
index_07.gif - Put operation successful
index_08-over.gif - Put operation successful
index_08.gif - Put operation successful
index_09-over.gif - Put operation successful
index_09.gif - Put operation successful
index_10-over.gif - Put operation successful
index_10.gif - Put operation successful
index_11-over.gif - Put operation successful
index_11.gif - Put operation successful
index_12-over.gif - Put operation successful
index_12.gif - Put operation successful

File activity incomplete. 1 file(s) or folder(s) were not completed.
Files updated: 18

Files with errors: 1
index_04.jpg

No matter how i rename the files, the image 4 will is always the one that says it has the permission problem. It is the largest of the files, at 35k. Yet when i check online, none of the images are up, even though it said successful for them all.
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Old Feb 19, 2006, 04:08 PM   #12
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Quote:
Originally Posted by kjdenison
index_04.jpg - error occurred - An FTP error occurred - cannot put index_04.jpg. Access Denied. The file may not exist, or there could be a permission problem.

No matter how i rename the files, the image 4 will is always the one that says it has the permission problem. It is the largest of the files, at 35k. Yet when i check online, none of the images are up, even though it said successful for them all.
Looks like either a file named "index_04.jpg" already exists on the server and the file on the server does not have write permissions for you, or the account on the server has a file quota set and the "index_04.jpg" file would push your account over the quota. But, the subsequent files are all smaller than index_04.jpg and so they fit within the quota.

A file quota limits the amount of space that can be used by a particular account on the system... effectively limiting the amount of disk space you can consume on the server.
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Old Feb 19, 2006, 04:20 PM   #13
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Quote:
Originally Posted by mrichmon
Looks like either a file named "index_04.jpg" already exists on the server and the file on the server does not have write permissions for you, or the account on the server has a file quota set and the "index_04.jpg" file would push your account over the quota. But, the subsequent files are all smaller than index_04.jpg and so they fit within the quota.

A file quota limits the amount of space that can be used by a particular account on the system... effectively limiting the amount of disk space you can consume on the server.
When i check on netfirms, my account says i am only using 500/6000MB, and monthly bandwidth is 554/307200 MB. The file is brand new, and there isn't another one named that either. Should i maybe remove some stuff from my account or what?
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Old Feb 19, 2006, 04:42 PM   #14
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we're really all over the map here. is it a file problem? a permissions problem? a diskspace problem? a dreamweaver problem? an ftp problem? a bandwidth problem?

variables must be eliminated. get your symptom down to a single, repeatable example. your best bet, imo, is to learn command line ftp and try to put the problem file, all by itself, to the server. trying to put a bunch of files all at once, presumably from DW, doesn't seem to be getting you anywhere.
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