iPhone 6 Bent

UofL Cards · Oct 31, 2014

Yeah I know another bent iPhone thread. Well I had to share my experience.

I got my iPhone 6 on release day. Since then it has been in a very protective case. Yesterday I see that my iPhone is bent and I couldn't believe it. I like many of you thought that everyone who had a bent iPhone was either a troll or used excessive force. Well I can honestly tell you that I babied this phone from the very beginning. I have had every single iPhone since they have been released and have never had any screens broken or any bending. But my 6 is bent. I went to the apple store today and they told me it was accidental damage and I wasn't eligible for replacement. They told me to call customer service and see what they say. They told me all they can do is have me send in my phone and let them look at it. I am beyond mad. I paid very good money for a phone that bent and I honestly don't know why. Everyone's phone that is bent is bent in the exact same spot. How can Apple say that is just a coincidence?

My question is what should I do? Send it in and be without a phone for a week or two or just live with my bent phone? Do you think Apple will ever recognize this is a problem and actually start replacing phones like mine?

ssl0408 · Oct 31, 2014

A lot of people are going to accuse you of having done something to bend it so why bother creating this thread?

duffman9000 · Oct 31, 2014

You're a lot calmer than I would be. If I bent my 6+ mysteriously and the manager at an Apple store didn't give me a warranty exchange, pray for his or her life.

----------

UofL Cards said:
My question is what should I do? Send it in and be without a phone for a week or two or just live with my bent phone? Do you think Apple will ever recognize this is a problem and actually start replacing phones like mine?

Don't settle. Keep trying to get an exchange until they tire of seeing you.

tj22 · Oct 31, 2014

It
just
keeps
happening

Sounds like you're one of the nine of the 20,000 now.

UofL Cards · Oct 31, 2014

If I were a betting man I would say that this is going to keep happening and Apple will need to do something about it. People keep these phones for 2 years and longer. I have had mine since Sep 19th and it is already bent. I don't know how Apple could say having a phone in your pocket is beyond normal usage.

As a law student with finals coming up I don't have the time to keep going up to the Apple store and begging them for a replacement. They will just tell me the same thing over and over. I would appreciate it if anyone who got their bent one replaced shared some tips on how to convince them.

lordofthereef · Oct 31, 2014

Bummer. I would keep at it, like some have said. Be polite, be honest. I suppose shipping it out wouldn't hurt if you have a phone to use in the interim.

nj1266 · Oct 31, 2014

How bad is the bend? Do you notice it if the phone is in the case?

D1G1T4L · Oct 31, 2014

duffman9000 said:
You're a lot calmer than I would be. If I bent my 6+ mysteriously and the manager at an Apple store didn't give me a warranty exchange, pray for his or her life.

----------

Don't settle. Keep trying to get an exchange until they tire of seeing you.

Threatening someone's life over a phone.

UofL Cards · Oct 31, 2014

nj1266 said:
How bad is the bend? Do you notice it if the phone is in the case?

It is bent enough that the manager at the apple store said "woah that is really bent."

I can notice it even in the case but of course it is more noticeable naked

duffman9000 · Oct 31, 2014

D1G1T4L said:
Threatening someone's life over a phone.

No. I would throw an epic tantrum. That person would kill him/herself rather than hear my complaining.

ARH1956 · Oct 31, 2014

UofL Cards said:
I got my iPhone 6 on release day. Since then it has been in a very protective case. Yesterday I see that my iPhone is bent and I couldn't believe it.

Which case has it been in?

UofL Cards · Oct 31, 2014

ARH1956 said:
Which case has it been in?

Incipio DualPro

nj1266 · Oct 31, 2014

UofL Cards said:
Incipio DualPro

That is a strong case. It should not bend in such a case. I had one for my iPhone 4 and it was terrific. I have a Caseology slim dual case for my iPhone 6. So far so good.

ET iPhone Home · Oct 31, 2014

UofL Cards said:
Yeah I know another bent iPhone thread. Well I had to share my experience.

I got my iPhone 6 on release day. Since then it has been in a very protective case. Yesterday I see that my iPhone is bent and I couldn't believe it. I like many of you thought that everyone who had a bent iPhone was either a troll or used excessive force. Well I can honestly tell you that I babied this phone from the very beginning. I have had every single iPhone since they have been released and have never had any screens broken or any bending. But my 6 is bent. I went to the apple store today and they told me it was accidental damage and I wasn't eligible for replacement. They told me to call customer service and see what they say. They told me all they can do is have me send in my phone and let them look at it. I am beyond mad. I paid very good money for a phone that bent and I honestly don't know why. Everyone's phone that is bent is bent in the exact same spot. How can Apple say that is just a coincidence?

My question is what should I do? Send it in and be without a phone for a week or two or just live with my bent phone? Do you think Apple will ever recognize this is a problem and actually start replacing phones like mine?

There's blogs of a secret fix on Apple's part. Read through the thread. It's should be on the 1st. page. I'd return it if you still can and wait another month or two, then repurchase.

UofL Cards · Oct 31, 2014

ET iPhone Home said:
There's blogs of a secret fix on Apple's part. Read through the thread. It's should be on the 1st. page. I'd return it if you still can and wait another month or two, then repurchase.

I wish I could return it but it is way past the 14 day return period. I think I am just going to send it in and be without a phone for a week. If there truly is a huge problem with it bending and Apple knows about it but doesn't want to make an announcement then I think they will just send me a replacement one at no charge so I go away.

nikhsub1 · Oct 31, 2014

UofL Cards said:
Incipio DualPro

Can take that one off the list

sketdansuu · Oct 31, 2014

I'm not doubting you or anything,, but just like iphone case threads, please post pics. Just reading a wall of text is kind of useless with these kind of things.

lichen86 · Oct 31, 2014

I would persist and talk to a manager. However, I believe the chances are pretty high that we will see a big response from Apple soon on all the bent phones. If the phone is still usable and they flat refuse to do anything just give it some more time. I think all the rumors about the "silent fix" that are going around the web are bogus though.

scaredpoet · Oct 31, 2014

UofL Cards said:
I wish I could return it but it is way past the 14 day return period. I think I am just going to send it in and be without a phone for a week. If there truly is a huge problem with it bending and Apple knows about it but doesn't want to make an announcement then I think they will just send me a replacement one at no charge so I go away.

The Apple Store wasn't willing to provide a replacement on-site?

My guess sis that IF Apple decides there's an issue and decides to give everyone free replacements, you'll end up getting reimbursed for whatever you end up paying out of pocket for this repair. IF they decide that. it's definitely happened before, particularly with Macs that had faulty GPUs or bad SSDs, and the free case program for the iPhone 4.

T5BRICK · Oct 31, 2014

ET iPhone Home said:
There's blogs of a secret fix on Apple's part. Read through the thread. It's should be on the 1st. page. I'd return it if you still can and wait another month or two, then repurchase.

There is no "secret fix."

BvizioN · Nov 1, 2014

ssl0408 said:
A lot of people are going to accuse you of having done something to bend it so why bother creating this thread?

Rightly so.
What is stopping me from opening one of these threads to and say I bended my iPhone? Specially if my post does not contain few pics showing the bend (and when I say few pics I don't mean the ones you get from Google search)

kingofwale · Nov 1, 2014

BvizioN said:
Rightly so.
What is stopping me from opening one of these threads to and say I bended my iPhone? Specially if my post does not contain few pics showing the bend (and when I say few pics I don't mean the ones you get from Google search)

why? how many of those "bent" phone pictures do you need to see?

Most people use their phone as their only camera nowaday,

BvizioN · Nov 1, 2014

kingofwale said:
why? how many of those "bent" phone pictures do you need to see?

Because there are people out there (and am not saying OP is one of them) who open this kind of thread for the pleasure of trolling.

kingofwale said:
Most people use their phone as their only camera nowaday,

If you wanted to share your phone bending experience and took your time to open a thread, then finding a way of taking a pic of your bended phone does not seem like the hardest thing on the world. Just saying.

flyinmac · Nov 1, 2014

UofL Cards said:
If I were a betting man I would say that this is going to keep happening and Apple will need to do something about it. People keep these phones for 2 years and longer. I have had mine since Sep 19th and it is already bent. I don't know how Apple could say having a phone in your pocket is beyond normal usage.

As a law student with finals coming up I don't have the time to keep going up to the Apple store and begging them for a replacement. They will just tell me the same thing over and over. I would appreciate it if anyone who got their bent one replaced shared some tips on how to convince them.

I would persist until you get it replaced and then immediately place it for sale without using it. Get out while you can.

I've used that tactic to bail out of the endless repair cycles on several iMac systems. Stupid me kept trying new generations until it became apparent that I would be condemned to endless repair cycles with the new models as well. In each case, after the 4th or 5th repair of each machine, I immediately sold them after their last repair before anything else could die.

I'd sell your iPhone 6 and get another stronger phone immediately after you get s successful repair.

Inspector14 · Nov 1, 2014

my original 6+ was in a nice wood backed rigid case, had it for 2 weeks and it got bent somehow. i couldnt beleive it either.

i went to the apple store here in town, showed it to the tech, he talked with his manager, and i got a new 6+ in 1 day. wasn't really hard to do, just talked to the guy for 10 minutes. no apple care, no nothing.

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