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UK Consumer Law claim success!

D

daveb99

macrumors member
Original poster
Jan 27, 2011
35
5
Had my Mid 2012 15" MBP Retina for just under two years now, and the warranty expired after 1 year (I didn't bother with Applecare).

It had the 1st gen LG panel fitted, and it was exhibiting pretty bad screen ghosting (image retention).

Phoned Apple (it was bought from them online originally), and I mentioned the UK Consumer Law option to try and get the screen replaced for free.

They were excellent, told me the process, which I followed, and I now have it back, fitted with a brand new screen (it's the 2nd gen LG one, I have checked) - all free of charge.

So, it can be done, if you have any issues with your Apple hardware that you believe exist due to a hardware fault (in this case an inherent fault with the original LG screens), and it's out of warranty, I'd advise you to follow up with Apple and state that you want to make a Consumer Law claim. It may well be successful, depending of course on the nature of the fault and the age of your hardware.

http://www.apple.com/uk/legal/statutory-warranty/

https://www.apple.com/legal/warranty/statutoryrights.html

Excellent service, thumbs up Apple.
 
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Reactions: ascender
B

brandscill

macrumors 6502
Jul 10, 2008
442
89
daveb99 said:
Had my Mid 2012 15" MBP Retina for just under two years now, and the warranty expired after 1 year (I didn't bother with Applecare).

It had the 1st gen LG panel fitted, and it was exhibiting pretty bad screen ghosting (image retention).

Phoned Apple (it was bought from them online originally), and I mentioned the UK Consumer Law option to try and get the screen replaced for free.

They were excellent, told me the process, which I followed, and I now have it back, fitted with a brand new screen (it's the 2nd gen LG one, I have checked) - all free of charge.

So, it can be done, if you have any issues with your Apple hardware that you believe exist due to a hardware fault (in this case an inherent fault with the original LG screens), and it's out of warranty, I'd advise you to follow up with Apple and state that you want to make a Consumer Law claim. It may well be successful, depending of course on the nature of the fault and the age of your hardware.

http://www.apple.com/uk/legal/statutory-warranty/

https://www.apple.com/legal/warranty/statutoryrights.html

Excellent service, thumbs up Apple.
Click to expand...

Hi,

I know this was a long time ago but what was the process? My 2011 MBP has the GPU issue and the repair program has ended and the laptop is now vintage.

A senior advisor asked me to get a report from a repair centre and complete a consumer claim form and submit that to him along with proof of purchase, I did this Thursday and now I'm just waiting.

Any idea how long I should expect to wait and what happens next?
 
L

leman

macrumors Core
Oct 14, 2008
19,202
19,063
We never had to do anything 'special' to get warranty repairs under local laws. Nor there ever was a special procedure for that. We just bring the defective unit in, and as long as it was under 2 years from purchase (Swiss law), it was repaired for free without any comment. But yeah, 5 years in UK is just insane.
 
B

brandscill

macrumors 6502
Jul 10, 2008
442
89
leman said:
We never had to do anything 'special' to get warranty repairs under local laws. Nor there ever was a special procedure for that. We just bring the defective unit in, and as long as it was under 2 years from purchase (Swiss law), it was repaired for free without any comment. But yeah, 5 years in UK is just insane.
Click to expand...

6 Years in the UK, but you need to be able to prove it was a manufacturing defect. Given Apple had a very public replacement program though they pretty much did that for me.
 
CleanFeed

CleanFeed

macrumors member
Nov 14, 2016
34
22
London, UK
brandscill said:
6 Years in the UK, but you need to be able to prove it was a manufacturing defect. Given Apple had a very public replacement program though they pretty much did that for me.
Click to expand...

I may be wrong but I thought with this it was Apple that has to prove it isn't a manufacturing defect. I'm very interested in this because I'm still deciding whether to go the Apple Care route or not.
 
Calby

Calby

macrumors 6502
Dec 30, 2015
332
40
Sweden, Gävle
PeterJay said:
They have been great on this issue in the past-

The problem is with our devices now being considered "Vintage", they can't actually repair them as they don't have the parts.
Click to expand...

If they can't repair them then they mess to change them for a new one.
And yeah then you get the 2016.
 
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