Growing Number of Users Report Crashing Issue with Latest Nest for iOS Update [Updated]

MacRumors · Nov 7, 2014

A growing number of Nest owners are reporting issues with the latest version the Nest Mobile app [Direct Link] that was released on Friday. According to posts on Nest forums, the 4.4.0 version of the app crashes immediately on launch for many users who are running iOS 8.x. This glitch reportedly is affecting recent iPhone models including the iPhone 6, iPhone 6 Plus, iPhone 5s and iPhone 5.

I just downloaded the update to the Nest Mobile App for iOS (version 4.4.0) and the App Crashes immediately upon launch. I am running the latest version of iOS (8.1) on my iPhone 5s. I had no issues with the previous version of the Nest app. I tried to delete the app and reinstall it but it still crashes when launched.

Fortunately, I still had the previous version of Nest Mobile in iTunes on my PC and was able to copy it over to my iPhone. -Nest forum member Columbus_George.

The Nest 4.4.0 update included a handful of small improvements, such as expanded weather and time zone support and improved thermometer history. Users who are experiencing the crashing glitch can restore the previous 4.3.1 version of the app from their iTunes app library.

Founded by former Apple engineers Tony Fadell and Matt Rogers, Nest Labs was acquired by Google in a $3.2 billion deal that closed earlier this year. Under Google's guidance, Nest acquired video-monitoring and security startup Dropcam and opened its API to third-party products and services.

Update: Nest's Tony Fadell confirmed via Twitter that the company is aware of the issue and working on a fix. The Nest Mobile app also has been removed temporarily from the iOS App Store.

Update 2 5:00 PM PT: The Nest Mobile app has been updated to version 4.4.1 and returned to the App Store.

Article Link: Growing Number of Users Report Crashing Issue with Latest Nest for iOS Update [Updated]

Jerz · Nov 7, 2014

Can confirm mine's not working at all.

iPhone 6+

rdinterman · Nov 7, 2014

Mine crashes, 5s

Hackintosh Sr. · Nov 7, 2014

same crashes iphone 6 plus 8.1

proline · Nov 7, 2014

This is expected. You don't sell out to Google because you care about the quality of your product.

psycosis · Nov 7, 2014

No crash on my 5s or 6 with 8.1.

RoccoFan · Nov 7, 2014

It's a good thing people don't use thist Nest thing for any thing really important.

trevgriff · Nov 7, 2014

6+ working fine

EnJaNir · Nov 7, 2014

No issues 6+ ios 8.1

aprofetto8 · Nov 7, 2014

Didn't crash on my iPhone 6 Plus on iOS 8.0.1.

FieldingMellish · Nov 7, 2014

So glad I didn't fall for these kinds of products.

mainstreetmark · Nov 7, 2014

My only issue is constantly having to re-login every few days.

alm99 · Nov 7, 2014

Works fine here. iPhone 4S running 7.1.2

Zorn · Nov 7, 2014

Jailbroken iPhone 6 running Upscale at 828x1472 resolution and it runs fine. No crashes or issues of any kind.

mainstreetmark · Nov 7, 2014

FieldingMellish said:
So glad I didn't fall for these kinds of products.

Your loss - I think the Nest is excellent, and proudly recommend it.

H2SO4 · Nov 7, 2014

Apart from the very poor search options, this is the next thing I hate most about the App Store. When things go wrong its difficult to get the last version(s).

CynanX · Nov 7, 2014

Working fine on my iPhone 5. Could it also be related to the new Nest firmware? I'm still on 4.2.5.

FlyersPh9 · Nov 7, 2014

RoccoFan said:
It's a good thing people don't use thist Nest thing for any thing really important.

Just because the Nest App is crashing doesn't mean that the actual Nest is no longer functioning. It merely means you can't connect to the thermostat remotely. If you NEED to connect remotely immediately, roll back to the last version. Otherwise, just wait a couple of days and I'm sure they'll roll out a fix.

I feel it's important to say that I am a Nest owner and that I'm not upset. It'll be fixed soon enough.

H2SO4 · Nov 7, 2014

proline said:
This is expected. You don't sell out to Google because you care about the quality of your product.

WTF is that supposed to mean?

mercuryjones · Nov 7, 2014

In before Nestgate.
Pretty sure a fix is coming.

Ramiro210 · Nov 7, 2014

Mine is crashing too, tried it both on my iPhone 6 and work iPhone 5s both running iOS 8.1.

Cyberius11 · Nov 7, 2014

6 Plus / 8.1 working fine, 2 Nests at home, app seems fully functional and has native support for the larger screen.

Patriot24 · Nov 7, 2014

Bummer, but will be fixed in an update shortly in all likelihood.

This article is screaming "take free shots at a Google product!" There are a lot of apps that have issues, but they don't get their own article here.

tazdevl · Nov 7, 2014

Crashing iPad Air 2,iPhone 6 and 8.1. Have 2 1st gen Nests.

2457282 · Nov 7, 2014

Now that Nest is owned by Google, was this really a surprise?

Growing Number of Users Report Crashing Issue with Latest Nest for iOS Update [Updated]

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