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Thorf13

macrumors member
Original poster
Nov 12, 2014
46
0
Have you ordered a new 5K iMac from Apple's online store?

If the answer is yes, please help us all out by adding your information to this thread. Even if you have already received your order, it will help us to get the big picture if you post your details. I'm especially interested in hearing from people who ordered the base model, or configurations with the i5 and/or M290X.

I am collecting all of this data in a spreadsheet over at Google:

https://docs.google.com/spreadsheets/d/1pj-L-iwbRDIX4_ZUtsQZtySYovN0gIWISOzTF0xPb6k/edit?usp=sharing

Please post using the following template:

Configuration: i7, 8GB, 256GB SSD/1TB Fusion, M295X
Selected Shipping Option: Standard or Expedited
Available Time to Ship: 2-3 days, 5-7 days, 7-10 days, etc.
Date/Time Ordered: Oct 28 11:18 JST
Delivery (from Order Status): Nov 23 - 28

You can list the time in your local timezone, but please mark it as such. Or you can use UST.

Here's a blank one:

Configuration:
Selected Shipping Option:
Available Time to Ship:
Date/Time Ordered:
Delivery (from Order Status):

And if you have received it already, add this section too:

Processing Items:
Preparing for Shipment:
Shipped:
Carrier/Estimated Delivery:
Received:

For example:

Processing Items: Oct 24
Preparing for Shipment: Oct 28, at 12:12 pm PDT
Shipped: Oct 29, at 12:23 am PDT
Carrier/Estimated Delivery: FedEx. Nov 3, by 8 pm PST
Received: Nov 3

Note that you can also just comment this stuff on the spreadsheet and I will add it in there directly.

Goals: I'd like to find out the reason for the delay, and we may well be able to do so if we have the right data, i.e. the configurations people have chosen, the dates of the order, and so on. Figuring out the reason for the delay may make it a little harder to bear. At least we'd know what's going on.

Thanks for your cooperation!

Relevant Links:
I Ordered My Retina iMac High End What did you get?
Apple Online Store USA, UK, Japan
 
Last edited:

frenchtony

macrumors member
Jan 3, 2013
36
10
London
Configuration: i7, 8GB, 1TB SSD, M295X
Selected Shipping Option: Standard
Available Time to Ship: 19-24 Nov
Date/Time Ordered: Nov 4

Country: UK

19th is tomorrow, reading all the posts I'm unlikely to get it this week!
 
Last edited:

Thorf13

macrumors member
Original poster
Nov 12, 2014
46
0
19th is tomorrow, reading all the posts I'm unlikely to get it this week!

I'm afraid it seems unlikely. What has been happening is that when your order reaches its first due date they extend it, and send you an e-mail around the same time.
 

qunit

macrumors newbie
Oct 22, 2014
19
0
Ordered at Apple Retail store:
Configuration: i7, 8GB, 512GB SSD, M295X
Available Time to Ship: Unknown
Date/Time Ordered: October 25th
Country: Netherlands
 

henriquede81

macrumors member
Nov 13, 2014
39
0
Germany
Ordered at Apple Store Germany.
Configuration: i7, 8GB, 1TB Fusion, M295X
Selected Shipping Option: Standard
Available Time to Ship: 5-7 days
Date Ordered: Oct 21
Internally cancelled by Apple and consequent new order in place without reasonable reason and without notifying the costumer [myself]: Oct 30
Preparing for Shipment: Nov 3
Processing Items [yes, again!]: Nov 13... still the current status!
Delivery (from Order Status): Nov 26 - 28
 

Thorf13

macrumors member
Original poster
Nov 12, 2014
46
0
henriquede81, you've been really unlucky by the looks of things. The cancellation of your order has moved you to a spot in the queue just past the last known shipments. I really feel for you.
 

Yester5

macrumors 6502
Nov 26, 2009
257
136
Pittsburgh, PA
Configuration:
4.0GHz QC i7 Turboboost 4.4GHz
32GB 1600MHz DDR3 SDRAM-4x8GB
3TB Fusion Dr (3TB+128GBFlash)
AMD Radeon R9 M295X 4GB GDDR5
MAGIC TRACKPAD
Apple WL Kybd (English)+UG
COUNTRY KIT
Selected Shipping Option: standard shipping
Available Time to Ship: 5-7 business days
Date/Time Ordered: Nov 1
Delivery (from Order Status): Dec 3-5 (changed from Nov12-15)

And if you have received it already, add this section too:

Processing Items:
Preparing for Shipment:
Shipped:
Carrier/Estimated Delivery:
Received:
I received an email today that changed the delivery date from Nov 24-27 to Dec 3-5 :(
 

henriquede81

macrumors member
Nov 13, 2014
39
0
Germany
henriquede81, you've been really unlucky by the looks of things. The cancellation of your order has moved you to a spot in the queue just past the last known shipments. I really feel for you.

Yep, I'm feeling unlucky but also very disappointed because the only outcome I've from all the support emails and phone calls is: "We're sorry for that!"

In the meantime I'm setting up a Win/Linux desktop alternative cutting-edge (by myself) to plug with a 4K monitor... In the next days I'm going to figure out if I'm actually saying bye-bye Apple going back to the Linux field, after all these many many many happy Apple years in the past.
 

paul.p

macrumors regular
Apr 26, 2012
105
28
Tulsa, OK
Configuration: i7, 8GB, 512 SSD, M295X
Selected Shipping Option: Standard
Available Time to Ship: 1st was 7-10, 2nd 5-7
Date/Time Ordered: Oct 30th 9-10am
Delivery (from Order Status): Dec 1-3
Country: USA
 

frenchtony

macrumors member
Jan 3, 2013
36
10
London
There you go, got my dreaded email from Apple Store.
My new "estimated dispatch date" is Nov 27.
Delivery: 01 Dec, 2014 - 03 Dec, 2014

You can update your spreadsheet :)
 

trjwv

macrumors regular
Feb 24, 2010
201
0
kentucky...Go Cats
Ordered November 2 at apple.com
Just changed my shipping dates to Dec 1 to Dec 3 by 2 - 3 business days
Configuration
4.0GHz QC i7 Turboboost 4.4GHz
32GB 1600MHz DDR3 SDRAM-4x8GB
1TB Flash Storage
AMD Radeon R9 M295X 4GB GDDR5
APPLE MAGIC MOUSE
Apple WL Kybd (English)+UG
COUNTRY KIT
Services and Support

AppleCare Protection Plan for iMac - Auto-enroll
Automatically registered with your Apple Hardware.
Add Free Gift Message
 

iczster

macrumors member
Oct 23, 2014
95
4
Configuration: i7, 8GB, 512GB SSD, M295X
Selected Shipping Option: Standard
Available Time to Ship: 14 - 19 Nov (now delayed 26-28th)
Date/Time Ordered: Oct 30

Country: UK
 

henriquede81

macrumors member
Nov 13, 2014
39
0
Germany
My credit card shows a temporary authorization for the total amount, posted today....so, that's something at least :)

My Credit Card had the riMac price "blocked" between the 21st to 30th October! Since then, the money is "available" and nothing else happened.

For clarity:
My 1st delivery date: Nov 4-6
My 2nd delivery date: Nov 14-19
My 3rd (current..) delivery date: Nov 26-28
 

Quixotic3

macrumors member
Mar 25, 2009
61
35
27-inch iMac with Retina 5K display Hardware
4.0GHz Quad-core Intel Core i7, Turbo Boost up to 4.4GHz
16GB 1600MHz DDR3 SDRAM - 2x8GB
3TB Fusion Drive
AMD Radeon R9 M295X 4GB GDDR5
Magic Trackpad
Apple Wireless Keyboard (English) & User's Guide
Accessory Kit

Ordered Oct.30
...Processing Items Available to ship: 7-10 business days
Delivers: Nov 13 - Nov 18 by 2-3 Business Days

Delayed

...Processing Items Available to ship: 5-7 business days
Delivers: Nov 26 - Dec 1 by 2-3 Business Days
 

Chuck Rodent

macrumors regular
Jan 9, 2014
109
45
Configuration: i7, 16GB, 512GB SSD, M295X
Selected Shipping Option: Standard
Available Time to Ship: 2-3 weeks
Date/Time Ordered: Nov 11
Delivery (from Order Status): Dec 4 - 11
Country Canada
 

frenchtony

macrumors member
Jan 3, 2013
36
10
London
Went (surprisingly) to the "preparing for dispatch" step:

Preparing for Dispatch Dispatched: 5-7 business days
Delivery: 01 Dec, 2014 - 03 Dec, 2014 by Standard Shipping

The delivery date didn't change though.
 

Korky

macrumors member
Nov 20, 2014
39
0
Hi Guys....

Got my email yesterday evening as well. Was meant to be delivered this week but a fortnight delay now as well :(
 

AppleInLVX

macrumors 65816
Jan 12, 2010
1,238
744
Yeah, I just woke up to the bad news too. I moved from processing to Preparing for Shipment, but the delivery date slid from 21-26 Nov all the way to 5-9 Dec.

Not impressed, Apple. Not impressed at all.
 

Korky

macrumors member
Nov 20, 2014
39
0
Sorry earlier post was v quick

Ordered: i7, 3TB, 8GB, M290
Ordered 5th Nov
Est Del: 20-25 Nov

Last night all delayed to est del 2-5th Dec
 

boonedocks

macrumors newbie
Nov 14, 2008
13
0
Mine was ordered Nov. 2, originally shipping Nov. 19-24. Earlier this week it was delayed until December 1-3. But just today I got a shipping notice and delivery next week.
 
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