iLife up to date ordering problem

So, I bought my iBook last week off of Amazon, and really love it so far. However, it came with iLife '05 and I wanted to take advantage of the Up to
Date program. I went on Apple's website, and tried filling out Amazon as "Amazon" and as "Amazon.com," but when I enter the serial number and click submit, I always get a message that says "OOPS! An error has occurred during your session. Please return to the Store Menu to continue shopping." I know Apple doesn't want to give out their iLife upgrades cheap, but this is a bit ridiculous that this happens every time I've tried entering in my info. Any one else experience a similar problem or have advice on what exactly I should be doing?

Yea, looks like I'll have to call them. The only problem is that I don't have a fax machine. I do have a scanner though. Is there a program that'll allow me to send faxes from my computer, sans fax machine?