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Samsung Responds to SquareTrade's Galaxy S6 Edge Bend Test

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Last Friday, third-party warranty firm SquareTrade released its findings of high-pressure testing on the Samsung Galaxy S6 Edge and HTC One M9, showcasing some pretty dramatic results once the phones hit certain pressure thresholds. Today, Samsung has responded with testing and results of its own, asking SquareTrade to conduct a new test under the guidance of its official findings.

Screenshot-233-800x450.png
Samsung points out that the 110 lbs of force exerted on the Galaxy S6 Edge to result in the cracked-glass warning is far from a normally occurring real-world circumstance, with the average force generated "when a person presses the back pocket" being around 66 lbs of force.

The company tested the Galaxy S6 and S6 Edge and found the two phones weren't bendable even up to 79 lbs of force, "which is equivalent to putting pressure to snap a bundle of five pencils at once."

Samsung continued to point out that SquareTrade's video failed to showcase the higher strength of the Galaxy S6 Edge's backside, which in normal circumstances would face equal amount of pressure as the front. With these facts in mind, the company decided to make a force-test video of its own to showcase its results.

Secondly, even though both front and back sides are exposed under the same level of pressure in normal circumstances, this test does not show the strength of the back side. Some smartphones have different durability in each the front and back sides respectively. SquareTrade has only tested the front side, which may mislead consumers about the entire durability of smartphones.

All our devices are put rigorous high-quality validation tests before they are delivered to consumers. These tests include various conditions, such as dropping, bending, and breakage. And we are confident that all our smartphones are not bendable under daily usage.
Click to expand...
Stating these reasons, Samsung says it will deliver its statement to SquareTrade and ask the firm to perform the stress test once again, mainly targeting both the front and back sides of the phone, and publish its new findings to the public. Apple faced a similar damage control situation last year following the first wave of "Bendgate", going so far as to allow reporters into its testing labs to showcase various iPhone 6 Plus durability tests to the media outlets in attendance.

Article Link: Samsung Responds to SquareTrade's Galaxy S6 Edge Bend Test
 
Article Link
https://www.macrumors.com/2015/04/06/samsung-responds-to-squaretrades/
cmChimera

cmChimera

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Feb 12, 2010
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I find it somewhat funny that Samsung is now trying to say rational things in defense of bending, when they mocked Apple last year. On the other hand, this bending thing is asinine and everybody should stop bending phones.
 
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japanime

japanime

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Feb 27, 2006
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These bend tests are silly. If somebody is dumb enough to put a slab of metal and glass into their back pocket and then sit on it, they should expect it to bend.
 
sp3k0psv3t

sp3k0psv3t

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Jun 3, 2013
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Of course lol. What did you expect Samsung to say or do....

"if you don't like the results you get, ask a different question"
 
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Four oF NINE

Four oF NINE

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So anyone that has more than 66 lbs of weight on their azzzzz will bend the phone if they put it in their back pocket.

Who carries their phone in their back pocket?
 
F

ForzaJuve

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Jul 20, 2009
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"Some smartphones have different durability in each the front and back sides respectively. SquareTrade has only tested the front side, which may mislead consumers about the entire durability of smartphones."

Wait, so I suggest that Samsung places an arrow on the phone pointing which way it should face inside the pocket, otherwise you are pocketing it wrong.
 
swarmster

swarmster

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Jun 1, 2004
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This is all pretty dumb, but just to get this straight, Samsung's response is "don't bend it so hard" and "maybe the back will survive"?
 
jayducharme

jayducharme

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Jun 22, 2006
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The thick of it
Samsung points out that the 110 lbs of force exerted on the Galaxy S6 Edge to result in the cracked-glass warning is far from a normally occurring real-world circumstance
Click to expand...

It sounds like they're even stealing Apple's excuse.
 
Stella

Stella

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Apr 21, 2003
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Really a non story. Don't sit on your phone - whatever type of phone it is.

Putting your phone in back pocket increases the chance of some low life stealing it.
 
ArtOfWarfare

ArtOfWarfare

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Nov 26, 2007
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sundragon said:
Can't wait for the Apple ad that mocks Samsung's S6...
Click to expand...

I don't think Apple is going to do that.

#1: Mudslinging isn't classy. People tend to look down on you/your brand if you do that.
#2: You don't compare yourself to your competitor when you're more popular than your competitor. Apple was able to attack Windows years ago because of how much smaller marketshare Apple had than Microsoft in desktop computers. Microsoft is similarly able to attack Apple right now in the mobile space. In the US, Apple wouldn't be seen as an underdog if they attacked Samsung in an ad.

Anyways...

Samsung's test seems pathetic. Their response to claims that their phone breaks at 110 lbs is to demonstrate that their phones don't break at 80 lbs. It's irrelevant - nobody claimed your phones broke at 80 lbs and it'd be quite pathetic if they did. The claim is that your phones break at 110 lbs, and you in no way refuted that.
 
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