:mad: Thumbs down to Apple support

geislert · Dec 29, 2006, 11:34 PM

I bought a Mac Mini Solo off eBay last month. I have been happy with the machine but the drive failed today so I called Apple. They verified that it was still in the 90 warranty BUT wouldn't replace the machine or allow it to be serviced by mail; (its a desktop machine

). Why should it matter where I bought it if its a genuine Mac within its warranty period....

They said they would work on it if I took it to an authorized dealer; sorry I don't want to drive 25 miles to St Louis and look for the Apple store.

I'll fix the machine and put a larger drive in instead of wasting time replacing a 60gig drive but I am not about to buy another Apple product anytime soon.

Annndy! · Dec 29, 2006, 11:37 PM

So basically you're mad because they're making you get off your butt and do something about it?

Reflow · Dec 29, 2006, 11:53 PM

Well if you open it up you then void the warrantee on it. So I would suggest you take it the store and have them replace the drive

puckhead193 · Dec 29, 2006, 11:55 PM

apple should send you a box so that it can shipped back for repair...

geislert · Dec 30, 2006, 12:03 AM

I don’t want to waste time and money to find a store when Apple should have taken care of the problem.

Hmm. Guess I voided the warranty adding the 1Gig of Ram in a couple of weeks ago if that is true.

Apple said they don’t handle desktop systems through mail/UPS/FEDEX.

puckhead193 · Dec 30, 2006, 12:07 AM

Quote:

Originally Posted by geislert

I don’t want to waste time and money to find a store when Apple should have taken care of the problem.

Hmm. Guess I voided the warranty adding the 1Gig of Ram in a couple of weeks ago if that is true.

Apple said they don’t handle desktop systems through mail/UPS/FEDEX.

i find that really hard to believe... i would call again, its just a phone call.

geislert · Dec 30, 2006, 12:12 AM

I may still do that; Customer Service talked to Customer relations and they said there was nothing more they are willing to do.

Flyinace2000 · Dec 31, 2006, 03:44 PM

Do you have apple care?

yg17 · Dec 31, 2006, 03:58 PM

Quote:

Originally Posted by geislert

They said they would work on it if I took it to an authorized dealer; sorry I don't want to drive 25 miles to St Louis and look for the Apple store.

I had to drive 100 miles from Rolla, MO to the Apple Store in STL, you have it much easier

grafikat · Dec 31, 2006, 04:13 PM

It's a risk you take when buying something like new computer equipment on eBay. I only buy from authorized dealers or Apple themselves, just to avoid this type of situation. There's usually a reason why a new machine is being sold on eBay for under cost. Trying to get a deal often will cost you more in the end. (I've been "eBaying "since '98, so this is not an idol observation.)

FWIW, I think that 25 miles for support is actually a gift. My closest apple store is 40 miles away.

Now, for used apple equipment, if you do your research, eBay can be swell. I've bought and sold used systems there quite a bit.

CanadaRAM · Dec 31, 2006, 04:43 PM

Hmmm... Your seller should take care of you on this... wait - you bought it off some anonymous dude on eBay. Whoopsie.

The Apple warranty is not an onsite warranty. If you don't want to drive it, then send it by courier to your nearest service depot. Just like almost every other product in the world, unless you buy on-site coverage, it's the customer's responsibility to get the product back to the service depot. UNlike most companies, Apple often allows the warranty to be transferred to a second purchaser, even though it is actually only obligated to cover the original purchaser. http://www.apple.com/legal/warranty/hardware.html

Save your rage and indignation for something truly important.

Mac'Mo · Dec 31, 2006, 05:22 PM

Thats kinda bs especially if they can verify that you're within the 90 day warranty. They should cover it and replace/repair it, I'd call again and try to get some manager or someone higher than the phone answerer

FDX · Dec 31, 2006, 05:35 PM

Apple will fix it if you bring it to them?

4JNA · Dec 31, 2006, 05:50 PM

i laugh at your 25 miles... the closest apple repair is 184 miles, just under 300 to the nearest apple store... desktop systems are not handled through the mail. the way it's always been as far as i know.

i would complain, but it actually gains me lots of repair business (fixing computers) as no one really wants to drive that far for support.

jane doe · Dec 31, 2006, 08:27 PM

25 miles is not much more then across town for me, Apple never handles desktop systems thru mail in service. Only portables.

Get the AppleCare and get onsite or take it to the repair center. Sorry you feel the way you do about how Apple has handled it in your eyes, I fail to see where they did anything wrong here.

Dec 29, 2006, 11:34 PM	#1
geislert macrumors newbie Join Date: Dec 2006 Location: OFallon Il	:mad: Thumbs down to Apple support I bought a Mac Mini Solo off eBay last month. I have been happy with the machine but the drive failed today so I called Apple. They verified that it was still in the 90 warranty BUT wouldn't replace the machine or allow it to be serviced by mail; (its a desktop machine ). Why should it matter where I bought it if its a genuine Mac within its warranty period.... They said they would work on it if I took it to an authorized dealer; sorry I don't want to drive 25 miles to St Louis and look for the Apple store. I'll fix the machine and put a larger drive in instead of wasting time replacing a 60gig drive but I am not about to buy another Apple product anytime soon.

Dec 29, 2006, 11:37 PM	#2
Annndy! macrumors regular Join Date: Dec 2006 Location: Halethorpe, MD	So basically you're mad because they're making you get off your butt and do something about it? __________________ "The man with no imagination has no wings."

Dec 29, 2006, 11:53 PM	#3
Reflow macrumors 65816 Join Date: Mar 2005 Location: GO PHILLIES!!!!!!	Well if you open it up you then void the warrantee on it. So I would suggest you take it the store and have them replace the drive __________________ 1.83 C2D Mini. Now iPhone enabled!!!! I miss my 12" PB

Dec 29, 2006, 11:55 PM	#4
puckhead193 macrumors 601 Join Date: May 2004 Location: NY	apple should send you a box so that it can shipped back for repair... __________________ 20" iMac C2D - 2.33GHz, 3 GB ram, ATI X1600 256 MB VRAM 15" pb 1.5 GHZ Rev. C 30 gig ipod 3rd gen, 60 gig 5g ipod ~ white, silver 2GB nano, 64 gig iPod Touch

Dec 30, 2006, 12:12 AM	#7
geislert Thread Starter macrumors newbie Join Date: Dec 2006 Location: OFallon Il	I may still do that; Customer Service talked to Customer relations and they said there was nothing more they are willing to do. __________________ Another bump in the information super highway

Dec 30, 2006, 12:03 AM	#5
geislert Thread Starter macrumors newbie Join Date: Dec 2006 Location: OFallon Il	I don’t want to waste time and money to find a store when Apple should have taken care of the problem. Hmm. Guess I voided the warranty adding the 1Gig of Ram in a couple of weeks ago if that is true. Apple said they don’t handle desktop systems through mail/UPS/FEDEX.

Dec 31, 2006, 03:44 PM	#8
Flyinace2000 macrumors 6502a Join Date: Sep 2004	Do you have apple care? __________________ 15" Alum PB, 24" iMac (1st gen), MB C2D, cube, MBP, PowerMac G5 w/ 2TB RAID5, 15" MBP Unibody

Dec 31, 2006, 04:13 PM	#10
grafikat macrumors 6502a Join Date: Dec 2003	It's a risk you take when buying something like new computer equipment on eBay. I only buy from authorized dealers or Apple themselves, just to avoid this type of situation. There's usually a reason why a new machine is being sold on eBay for under cost. Trying to get a deal often will cost you more in the end. (I've been "eBaying "since '98, so this is not an idol observation.) FWIW, I think that 25 miles for support is actually a gift. My closest apple store is 40 miles away. Now, for used apple equipment, if you do your research, eBay can be swell. I've bought and sold used systems there quite a bit. __________________ Moof! Apple Stuff \| More Apple Stuff \| Even More Apple Stuff

Dec 31, 2006, 04:43 PM	#11
CanadaRAM Contributor Join Date: Oct 2004 Location: On the Left Coast - Victoria BC Canada	Hmmm... Your seller should take care of you on this... wait - you bought it off some anonymous dude on eBay. Whoopsie. The Apple warranty is not an onsite warranty. If you don't want to drive it, then send it by courier to your nearest service depot. Just like almost every other product in the world, unless you buy on-site coverage, it's the customer's responsibility to get the product back to the service depot. UNlike most companies, Apple often allows the warranty to be transferred to a second purchaser, even though it is actually only obligated to cover the original purchaser. http://www.apple.com/legal/warranty/hardware.html Save your rage and indignation for something truly important. __________________ Expert Ex = former, no longer. Spurt = a leak, esp. when caused by water pressure. Expert = a has-been drip under pressure.

Dec 31, 2006, 05:22 PM	#12
Mac'Mo macrumors 6502a Join Date: Aug 2006 Location: NYC	Thats kinda bs especially if they can verify that you're within the 90 day warranty. They should cover it and replace/repair it, I'd call again and try to get some manager or someone higher than the phone answerer __________________ Hi

Dec 31, 2006, 05:35 PM	#13
FDX macrumors regular Join Date: Dec 2006 Location: Upstate,NY	Apple will fix it if you bring it to them?

Dec 31, 2006, 05:50 PM	#14
4JNA macrumors 6502a Join Date: Feb 2006 Location: looking for trash files	i laugh at your 25 miles... the closest apple repair is 184 miles, just under 300 to the nearest apple store... desktop systems are not handled through the mail. the way it's always been as far as i know. i would complain, but it actually gains me lots of repair business (fixing computers) as no one really wants to drive that far for support. __________________ KATE: RISC architecture is gonna change everything. DADE: Yeah. RISC is good. Try Folding, all the cool kids are doing it...

Dec 31, 2006, 08:27 PM	#15
jane doe macrumors 6502 Join Date: Feb 2004	25 miles is not much more then across town for me, Apple never handles desktop systems thru mail in service. Only portables. Get the AppleCare and get onsite or take it to the repair center. Sorry you feel the way you do about how Apple has handled it in your eyes, I fail to see where they did anything wrong here.

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