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Old Jan 10, 2007, 10:44 PM   #1
macrumors newbie
Join Date: Jan 2007
can you return or exchange an online mac purchase at an apple store?

I'm just wondering if I'd be able to exchange a stock (middle version) matte MBP I just bought online for a glossy one at a brick and mortar store. Or would I have to mail it back to apple? and if so am I obligated to pay shipping (either to ship it back, to have the new one shipped to me, or both)? I called apple but they were closed so I figured Id ask here.

thanks for your replies
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Old Jan 11, 2007, 03:01 AM   #2
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Join Date: Jul 2002
Location: London
If you are in the UK you can send the machine you bought back within 14 days (iirc) for a full refund. In the US you'd have to pay a restocking fee of 10%.

If the machine is customised in any way you cannot do this. This includes additional RAM, upgraded harddrive etc.
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Old Jan 11, 2007, 05:46 AM   #3
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Join Date: Jan 2005
I don't see why not. They are all part of the same company. Call the store you want to return it to.
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