Macbook palmrest crack

[suneohair]

Well, I have seen it on others, now it has hit my White C2D 2.0 Macbook.

What is Apples procedure on this?

Sorry about the crappy picture, my P&S has focus issues.

[szsiddiq]

Originally Posted by suneohair

Well, I have seen it on others, now it has hit my White C2D 2.0 Macbook.

What is Apples procedure on this?

Sorry about the crappy picture, my P&S has focus issues.

take it to the genius bar, they SHUD replace it, unless their policies have changed

[Cybergypsy]

Happend on my last two macbooks, and the left side ports, felt flimsy

[mkrishnan]

Wow! Makes me appreciate the iBook design! I hope you get it fixed soon. Did it break while you were using it, or did you open a bag or something and pull it out and find it broken? That's wow...

[bigrell486]

My Macbook has that crack too. It comes from the "feet" of the top of the lid. It happens if you close the lid too hard.

Think of a screwdriver pounding into an ice cube and you'll get the picture.

[iaymnu]

I believe that the crack is made by when the macbook is closed, and pressure is pushing on top of it. What I did is that I used the radtech keyboard covers and covered the whole keyboard+palm rest. Now when my MB is closed it sits on the cloth rather then on the top case. I figured if it can't touch the case it wouldn't crack.

[2tallyAwesome]

I Just noticed the EXACT SAME CRACK on my macbook, and came on here to see if anyone else had it.

Anyone have luck getting it fixed?

[bdwolin]

99% sure they'll fix it for you at the g-bar

[stopandlisten]

exact same crack here... it looks like it lines up directly with the feet of the lid.

the left side of my macbook looks to be weakening in the exact same area.

i made an appointment with the genius bar for tomorrow morning.

[Andrew D.]

Oh man, I'm planning on putting an order in for a refurbished MacBook real soon.. I hope I won't be affect by this. What is the percentage of cracks that do occur? Ahh!

[MeatPopSci]

take it in and they will replace it.

[fraserdrew]

Same has just happened to me... BUT mine is out of warranty since Jan 15th (I think- when I go on warranty checker it says "Our records indicate that your product is covered under a custom contract."- No AppleCare, however this is a replacement MB) but back to the point, ANY chance they will replace?

[freeloader]

Originally Posted by fraserdrew

Same has just happened to me... BUT mine is out of warranty since Jan 15th (I think- when I go on warranty checker it says "Our records indicate that your product is covered under a custom contract."- No AppleCare, however this is a replacement MB) but back to the point, ANY chance they will replace?

I just actually noticed mine today too..checked here to see anyone else got it. I haven't got apple care either...only had the macbook since Nov 07! Do u think it'll come up to one year warranty?? I would like to know the answer to your question too...cos me gettin a bit worried.i dont want to have to pay for a replacement or anything!

[marvel2]

I took my core duo macbook in to the genius bar and they replaced it out of warranty. Nice.

[PDE]

Originally Posted by marvel2

I took my core duo macbook in to the genius bar and they replaced it out of warranty. Nice.

As they SHOULD. It's great that you got it fixed, but it is really a design flaw that should be continue to be covered long after the warranty expires. Apple should extend teh warranty for this specific issue for at least three years to cover people who use their macbooks lightly and therefore take time to crack it.

Hope they've changed the material so that it doesn't happen again.

[freeloader]

Originally Posted by PDE

As they SHOULD. It's great that you got it fixed, but it is really a design flaw that should be continue to be covered long after the warranty expires. Apple should extend teh warranty for this specific issue for at least three years to cover people who use their macbooks lightly and therefore take time to crack it.

Hope they've changed the material so that it doesn't happen again.

it would make sense if they changed the design or material as you said. If many people go to get there Mac refurbished, wouldn't it just save them extra costs if they resolve the issue by doing the above?!?!? So why dont they???

[ianhawdon]

Originally Posted by marvel2

I took my core duo macbook in to the genius bar and they replaced it out of warranty. Nice.

I'm having the same problem too, but I live in Newcastle Upon Tyne (UK) and my closest Apple Store is in Glasgow (some 144 Miles away!)

How would Apple handle a case like this?

[freeloader]

Originally Posted by ianhawdon

I'm having the same problem too, but I live in Newcastle Upon Tyne (UK) and my closest Apple Store is in Glasgow (some 144 Miles away!)

How would Apple handle a case like this?

have you rang Apple Care? If you explain the situation and how the nearest apple store is no where near, they maybe able to sort something out for you.

[EMAGDNIM]

Wow...that has happened to me as well. And here I thought it was my fault. I just stuck a sticker over it so that I didn't have to look at it HA!.

I did take it to my local Apple store and they said that they'd have to send it in on my dime (even though I have apple care).

I'm giving it to my GF and upgrading to a AIR or MBP...

[Fiwi]

Same thing has happened on my Mack book. It started out as a little crack that was barely noticeable and now the edge has completely broken away. I'm out of warranty and don't have AppleCare. I went to the G bar and was told they weren't allowed to fix them free of charge anymore. PDE, I can't believe they fixed yours. I took mine in months ago and that's when they told me they couldn't fix it for free. It was going to cost around $300. Obviously some stores are more willing to overlook the rules and help out more than others. I can't believe Mac hasn't recalled this known issue. I've been a long time Mac user and they've really disappointed me this time.

[ryannel2003]

Originally Posted by Fiwi

Same thing has happened on my Mack book. It started out as a little crack that was barely noticeable and now the edge has completely broken away. I'm out of warranty and don't have AppleCare. I went to the G bar and was told they weren't allowed to fix them free of charge anymore. PDE, I can't believe they fixed yours. I took mine in months ago and that's when they told me they couldn't fix it for free. It was going to cost around $300. Obviously some stores are more willing to overlook the rules and help out more than others. I can't believe Mac hasn't recalled this known issue. I've been a long time Mac user and they've really disappointed me this time.

The Genius Bar saying they can't fix is it is a load of crap... they just don't want to take time to do it. Apple has been fixing a lot of out of warranty MacBooks, mainly because the plastic isn't of the highest quality. I would call up Apple and complain, because anybody who spends $1100-$1500 on a laptop shouldn't have this issue popping up. Especially after a little less than 2 years...

[Indyrs2]

The same thing happened to my macbook and i just brought it to the genius bar and they fixed it with a new keyboard no questions asked.

[Fiwi]

ryannel2003, you gave the push I needed to call Mac and complain again. I had called them several months ago and was turned down b/c I was out of warranty. Apparently they've had enough complaints since then that they are indeed fixing the problem even if you are out of warranty. They gave me a CS (customer satisfaction) code# so I could go into my nearest Mac Store and have it fixed.

[kbmb]

Does anyone know whether the current Penryn models have had the case modified inside to fix this issue?

-Kevin

[sixtyone]

ugh i hate reading about this...

i keep debating about what macbook to get (reg or pro) but seeing all the pics and reading all the threads about it... it's really turning me off of getting a macbook...