Apple Splitting 'ProCare' into 'ProCare' and 'One-to-One'

MacRumors · 07:55 PM

MacRumors has heard that Apple will be relaunching its ProCare product on Wednesday, splitting the $99 service into two separate $99 services.

Apple's current ProCare package offers a number of services for a $99/year cost. These services include:

- Personal Training - up to 52 one-hour sessions over a year.
- Fast Track - priority repairs and available same-day service at the Genius Bar.
- Advance Reservations - schedule appointments for the Genius Bar and The Studio up to 14 days in advance.
- Yearly Tune-up - system diagnostics, update your Apple software, and even clean your monitor and keyboard.
- Computer Setup - transfer all your existing files to your new computer, organize everything into convenient folders, and set up your system and your new software.

Apple is expected to split their ProCare service into two separate services:

ProCare - $99.
- Fast Track
- Advanced Reservations
- Yearly Tune-up
- Backup Consult
- Complete Setup

One-to-One - $99. ($79 for teachers)
- Personal Training - up to 52 one-hour sessions over a year.
- Complete Setup

So, customers interested in purchasing ProCare should considering purchasing ProCare before Wednesday as benefits will reportedly be honored under the old terms.

zap2 · Apr 30, 2007, 07:31 PM

weak...I've never had a huge urge to buy Procare, but if I ever did its was nice to know there was the extra bonus of the one on one thing

mikes63737 · Apr 30, 2007, 07:33 PM

They should have dropped the price a little bit too. It's still worth it, but not as good of a value as before.

bearbo · Apr 30, 2007, 07:34 PM

What?! So now they are gonna charge double for the same service, essentially? That's rip-off!

Zwhaler · 08:55 PM

I am I the only one who wants Pro Care because of the cool looking card?

Psychic Shopper · Apr 30, 2007, 07:36 PM

- Computer Setup - transfer all your existing files to your new computer, organize everything into convenient folders, and set up your system and your new software.

If your old Mac has a firewire port it's real easy to transfer files, it was a snap for me

delahappy · Apr 30, 2007, 07:36 PM

Quote:

Originally Posted by Zwhaler

I am I the only one who wants Pro Care because of the cool looking card?

Yes

MacNtoss · Apr 30, 2007, 07:37 PM

Quote:

Originally Posted by Zwhaler

I am I the only one who wants Pro Care because of the cool looking card?

No

Eraserhead · Apr 30, 2007, 07:37 PM

Maybe they'll make ProCare acceptably good for Business customers.

reallynotnick · Apr 30, 2007, 07:39 PM

Quote:

Originally Posted by Zwhaler

I am I the only one who wants Pro Care because of the cool looking card?

Well I did not want pro care before, but now you tell me there is a cool card? I am interested now.

But doesn't that show that you know nothing about Apple or you wasted $100?

Whistleway · Apr 30, 2007, 07:43 PM

What's the source for all this? Official information?

arn · Apr 30, 2007, 07:48 PM

Quote:

Originally Posted by Whistleway

What's the source for all this? Official information?

sorry for not specifying. I added "MacRumors has heard..." to the story. It's a rumor, though seems pretty likely.

arn

amac4me · Apr 30, 2007, 07:54 PM

I think One-to-One will be a hit ... great for switchers.

iMacZealot · Apr 30, 2007, 07:54 PM

I don't understand...they're splitting one very important part of a $99 service into a separate $99 service so customers will have to spend $200 on a service that used to cost them $99 for really no apparent reason whatsoever????

xfiftyfour · 12:34 PM

i'd never have paid for the service anyways, but if you're going to split a service up into two, then the price ought to be reduced as well.

bad call apple.

rmapple · Apr 30, 2007, 07:59 PM

I've had Procare for 9-10 months and I already had doubts of keeping the membership. If the services change with an increased price, I will not renew my membership.

nagromme · Apr 30, 2007, 08:01 PM

ProCare always sounded like a waste (or something to bundle with AppleCare) and still does.

One-to-One, at 52 hours for $99, sounds like a great deal if you like to be taught/shown, and find enough topics of value.

Both include "setup" help, which sounds like a good thing for Mac newcomers.

iJawn108 · Apr 30, 2007, 08:03 PM

What is the service for allowing users of pro apps to contact apple about technical problems in the software?

Chrispy · Apr 30, 2007, 08:05 PM

If this ends up being true Apple is just out to make another buck while they are already making good profits. So much for customers first

bgarlock · Apr 30, 2007, 08:11 PM

I bought ProCare, just for the "FastTrack" service, which is supposed to put you at the head of the pack for AppleCare repairs. The one time I flashed my card, and needed my machine repaired, *after* all the parts had come in, I was told that I would have to wait up to 24 hours for a keyboard replacement.

I bet I could do the replacement in about 1/2 hour, maybe less. I have added several HD's to iBook G4's, and that is about as tough as replacements get. Replacing a keyboard on a MBP is not rocket science, but in order to keep my machine under warranty, I need to have the "Genius" do it.

I still have not brought my MBP back to have the keyboard replaced (backlight issue).

So, read the fine print! I read where there is no guarantee that FastTrack folks will get their machines added to the top of the repair list, but the marketing material sure does seem like it should. I never would have purchased ProCare, if there was not this supposed "quick" repair turn-arounds. I am still fuming about it. I can't give my laptop up for 24 hours - I use it as my daily machine. Maybe I can convince them to give me a loaner, and I can boot from my Super Duper image, on one of my external drives.

Has anyone else experienced something like this? I wish they would just give me the part, and let me do it.

puckhead193 · Apr 30, 2007, 08:38 PM

this is complete horse poo. It was fine the way it is.
Also limiting the number of classes throughout the year....pifff...

Di9it8 · Apr 30, 2007, 08:39 PM

Quote:

Originally Posted by Chrispy

If this ends up being true Apple is just out to make another buck while they are already making good profits. So much for customers first

Looks like putting customers pockets first.
Also it seems to me, rather than pro or expert care, it is becoming novice care, or even am care

MLeepson · Apr 30, 2007, 08:42 PM

Quote:

Originally Posted by Zwhaler

I am I the only one who wants Pro Care because of the cool looking card?

No, I already have one and I love it (the card and the service)!

Zwhaler · Apr 30, 2007, 08:55 PM

Quote:

Originally Posted by reallynotnick

Well I did not want pro care before, but now you tell me there is a cool card? I am interested now.

But doesn't that show that you know nothing about Apple or you wasted $100?

I actually know all about Pro Care, it was kind of a joke... I don't even want it...

I'll add a "

" to show I'm not serious, or perhaps lots of people here are unable to detect sarcasm.

Shintocam · Apr 30, 2007, 08:56 PM

Quote:

Originally Posted by bgarlock

I bought ProCare, just for the "FastTrack" service, which is supposed to put you at the head of the pack for AppleCare repairs. The one time I flashed my card, and needed my machine repaired, *after* all the parts had come in, I was told that I would have to wait up to 24 hours for a keyboard replacement.

I bet I could do the replacement in about 1/2 hour, maybe less. I have added several HD's to iBook G4's, and that is about as tough as replacements get. Replacing a keyboard on a MBP is not rocket science, but in order to keep my machine under warranty, I need to have the "Genius" do it.

I still have not brought my MBP back to have the keyboard replaced (backlight issue).

So, read the fine print! I read where there is no guarantee that FastTrack folks will get their machines added to the top of the repair list, but the marketing material sure does seem like it should. I never would have purchased ProCare, if there was not this supposed "quick" repair turn-arounds. I am still fuming about it. I can't give my laptop up for 24 hours - I use it as my daily machine. Maybe I can convince them to give me a loaner, and I can boot from my Super Duper image, on one of my external drives.

Has anyone else experienced something like this? I wish they would just give me the part, and let me do it.

Interesting. As much as I love my Powerbook - when I need repairs, I long for the days of having my Dell (no seriously). We have lots of laptops at work - a mix of Dells, Apples, Toshibas etc... Problem with an Apple? Bring it to an authorised dealer, leave it for a few days, wait...get it back.

Problem with a Dell? They call me to set up a convinient time, show up at my office with the necessary parts for repairs, fix it in front of me, and then wish me a good day. Seriously - had that happen for a screen replacement, keyboard replacement (two different machines). And usually they show up within 24 hours....

Still, I'm not going back - my next laptop will be a MBP but still there are still things Apple can learn from Dell.

Apr 30, 2007, 07:26 PM	#1
MacRumors macrumors bot Join Date: Apr 2001	Apple Splitting 'ProCare' into 'ProCare' and 'One-to-One' MacRumors has heard that Apple will be relaunching its ProCare product on Wednesday, splitting the $99 service into two separate $99 services. Apple's current ProCare package offers a number of services for a $99/year cost. These services include: - Personal Training - up to 52 one-hour sessions over a year. - Fast Track - priority repairs and available same-day service at the Genius Bar. - Advance Reservations - schedule appointments for the Genius Bar and The Studio up to 14 days in advance. - Yearly Tune-up - system diagnostics, update your Apple software, and even clean your monitor and keyboard. - Computer Setup - transfer all your existing files to your new computer, organize everything into convenient folders, and set up your system and your new software. Apple is expected to split their ProCare service into two separate services: ProCare - $99. - Fast Track - Advanced Reservations - Yearly Tune-up - Backup Consult - Complete Setup One-to-One - $99. ($79 for teachers) - Personal Training - up to 52 one-hour sessions over a year. - Complete Setup So, customers interested in purchasing ProCare should considering purchasing ProCare before Wednesday as benefits will reportedly be honored under the old terms. Last edited by arn : Apr 30, 2007 at 07:55 PM.

Apr 30, 2007, 07:31 PM	#2
zap2 macrumors 601 Join Date: Mar 2005 Location: NJ	weak...I've never had a huge urge to buy Procare, but if I ever did its was nice to know there was the extra bonus of the one on one thing __________________ "We can't all be heroes because somebody has to sit on the curb and clap as they go by." Will Rogers

Apr 30, 2007, 07:33 PM	#3
mikes63737 macrumors 6502a Join Date: Jul 2005	They should have dropped the price a little bit too. It's still worth it, but not as good of a value as before. __________________ Bring back base-2 file sizes in 10.6 - http://www.apple.com/feedback/macosx.html

Apr 30, 2007, 07:34 PM	#5
Zwhaler macrumors 68040 Join Date: Jun 2006	I am I the only one who wants Pro Care because of the cool looking card? Last edited by Zwhaler : Apr 30, 2007 at 08:55 PM.

Apr 30, 2007, 07:36 PM	#6
Psychic Shopper macrumors member Join Date: Oct 2003 Location: Cleveland Ohio	It's easy to transfer files - Computer Setup - transfer all your existing files to your new computer, organize everything into convenient folders, and set up your system and your new software. If your old Mac has a firewire port it's real easy to transfer files, it was a snap for me __________________ It's Psychic! www.psychicshoppers.com

Apr 30, 2007, 07:34 PM	#4
bearbo macrumors 68000 Join Date: Jul 2006	What?! So now they are gonna charge double for the same service, essentially? That's rip-off!

Apr 30, 2007, 07:37 PM	#9
Eraserhead Contributor Join Date: Nov 2005 Location: Oxford, UK	Maybe they'll make ProCare acceptably good for Business customers.

Apr 30, 2007, 07:43 PM	#11
Whistleway macrumors 6502 Join Date: Feb 2005	What's the source for all this? Official information?

Apr 30, 2007, 07:54 PM	#13
amac4me macrumors 65816 Join Date: Apr 2005	I think One-to-One will be a hit ... great for switchers. __________________ Switch To A Mac http://switchtoamac.com

Apr 30, 2007, 07:54 PM	#14
iMacZealot macrumors 68020 Join Date: Mar 2005	I don't understand...they're splitting one very important part of a $99 service into a separate $99 service so customers will have to spend $200 on a service that used to cost them $99 for really no apparent reason whatsoever???? __________________ imz

Apr 30, 2007, 07:55 PM	#15
xfiftyfour macrumors 68030 Join Date: Apr 2006 Location: Clemson, SC	i'd never have paid for the service anyways, but if you're going to split a service up into two, then the price ought to be reduced as well. bad call apple. Last edited by Doctor Q : May 1, 2007 at 12:34 PM. Reason: poor choice of words

Apr 30, 2007, 07:59 PM	#16
rmapple macrumors newbie Join Date: Mar 2007	I've had Procare for 9-10 months and I already had doubts of keeping the membership. If the services change with an increased price, I will not renew my membership.

Apr 30, 2007, 08:01 PM	#17
nagromme macrumors 601 Join Date: May 2002 Location: Blinking blue dot	ProCare always sounded like a waste (or something to bundle with AppleCare) and still does. One-to-One, at 52 hours for $99, sounds like a great deal if you like to be taught/shown, and find enough topics of value. Both include "setup" help, which sounds like a good thing for Mac newcomers. __________________ nagromme Would you like a treatment?

Apr 30, 2007, 08:03 PM	#18
iJawn108 macrumors 65816 Join Date: Apr 2006	What is the service for allowing users of pro apps to contact apple about technical problems in the software? __________________ Black MacBook \| Core Duo 2 GHz \| 2 GB Ram \| 320 GB HDD \| OS X Snow Leopard 10.6 - iPod Touch \| 16 GB Camino OpenSolaris

Apr 30, 2007, 08:05 PM	#19
Chrispy macrumors 68020 Join Date: Dec 2004 Location: Avon, IN	If this ends up being true Apple is just out to make another buck while they are already making good profits. So much for customers first __________________ Core i7 920 Custom, 12GB, 9800GT, 2x500GB RAID 0, 750GB, AZT-FORTE X-Fi, Win 7 16GB iPhone 3Gs

Apr 30, 2007, 08:11 PM	#20
bgarlock macrumors newbie Join Date: Oct 2006	I bought ProCare, just for the "FastTrack" service, which is supposed to put you at the head of the pack for AppleCare repairs. The one time I flashed my card, and needed my machine repaired, after all the parts had come in, I was told that I would have to wait up to 24 hours for a keyboard replacement. I bet I could do the replacement in about 1/2 hour, maybe less. I have added several HD's to iBook G4's, and that is about as tough as replacements get. Replacing a keyboard on a MBP is not rocket science, but in order to keep my machine under warranty, I need to have the "Genius" do it. I still have not brought my MBP back to have the keyboard replaced (backlight issue). So, read the fine print! I read where there is no guarantee that FastTrack folks will get their machines added to the top of the repair list, but the marketing material sure does seem like it should. I never would have purchased ProCare, if there was not this supposed "quick" repair turn-arounds. I am still fuming about it. I can't give my laptop up for 24 hours - I use it as my daily machine. Maybe I can convince them to give me a loaner, and I can boot from my Super Duper image, on one of my external drives. Has anyone else experienced something like this? I wish they would just give me the part, and let me do it.

Apr 30, 2007, 08:38 PM	#21
puckhead193 macrumors 601 Join Date: May 2004 Location: NY	this is complete horse poo. It was fine the way it is. Also limiting the number of classes throughout the year....pifff... __________________ 20" iMac C2D - 2.33GHz, 3 GB ram, ATI X1600 256 MB VRAM 15" pb 1.5 GHZ Rev. C 30 gig ipod 3rd gen, 60 gig 5g ipod ~ white, silver 2GB nano, 64 gig iPod Touch

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