Arghh! Dead pixels on iPhone. What to do.

DaftUnion · Jun 29, 2007, 11:28 PM

Ok, my iPhone works fine and I love the thing. However, when I was watching a video and looking at the bottom of the screen I found two dead pixels.

Can I get a replacement from Apple or is there a certain number of pixels that has to be white before they do so. That was a little buzz kill for me tonight.

G5Unit · Jun 29, 2007, 11:29 PM

You should be able to get a replacement right away, that is unacceptable.

cyberone · Jun 29, 2007, 11:34 PM

feel your pain, that clearly is unacceptable.

apple doesnt have a zero-dead-pixel-policy, but if you state your case clearly, return the thing nicely viginly packed they should exchange it for you.

keep us up to speed how apple answered.

dead pixels shouldnt happen anymore with today's production facilities.

MACsimus19 · Jun 30, 2007, 12:22 AM

eh not such a big deal...
i've got a green stuck sub-pixel in a off-center area...its only viewable at certain angles and I really could care less. the density is so high that its not an issue.

I've used 3 iphones today and every one of them had some sort of minimal pixel anomaly...it happens.

creativetechguy · Jun 30, 2007, 12:32 AM

I have one also and have decided just not to worry about it. Chance are, if you try returning it, the other one will have one worse or something. To me, it's not a big deal and hardly noticeable. And when I do notice it, I just feel like it gives my iPhone some personality and such.

Quote:

Originally Posted by MACsimus19

eh not such a big deal...
i've got a green stuck sub-pixel in a off-center area...its only viewable at certain angles and I really could care less. the density is so high that its not an issue.

I've used 3 iphones today and every one of them had some sort of minimal pixel anomaly...it happens.

DaftUnion · Jun 30, 2007, 02:00 AM

Thanks. That makes me feel a lot better knowing that it's not just ONE phone with pixel problems. I called Apple iPhone support but hung up when I was on hold because it's hardly noticable even though I have two of them. If anyone else spotted them it probably because you were staring at the screen close like I was

Everybody only have 1 or anyone have more?

fchyan · Jun 30, 2007, 06:09 AM

>_<

There is a huge black dust (2~3 pixel big) right in the center of my iPhone, so annoying >.< and there are 2 small dead pixel on the top of the screen

What should I do, will they replace one for me (ATT store), or do i have to wait?

JaRail · Jun 30, 2007, 06:18 AM

I can't spot any physical problems with mine. Would be really nice if it activated mind you....

MBHockey · Jun 30, 2007, 07:39 AM

Quote:

Originally Posted by MACsimus19

eh not such a big deal...
i've got a green stuck sub-pixel in a off-center area...its only viewable at certain angles and I really could care less. the density is so high that its not an issue.

I've used 3 iphones today and every one of them had some sort of minimal pixel anomaly...it happens.

Why do people constantly say "could care less" when the only thing that makes sense here is "couldn't care less"?

fchyan · Jun 30, 2007, 01:30 PM

ATT won't replace one for me, they keep telling me to go Apple.
They said even if it's a faulty machine, it still needs to go thru Apple, ATT won't replace one!!

deannnnn · Jun 30, 2007, 01:33 PM

Quote:

Originally Posted by creativetechguy

And when I do notice it, I just feel like it gives my iPhone some personality and such.

haha. i like the way you think.

EDIT: YAYYYY it doesnt say newbie under my name anymore

drew0020 · Jul 1, 2007, 11:54 AM

I just noticed I have one dead red pixel in the bottom center if the screen tha tbothers the hell out of me. For $600 I expect the screen to be perfect so I am calling my local Apple store to see how this can be handled.

Asbel · Jul 1, 2007, 12:40 PM

Quote:

Originally Posted by drew0020

I just noticed I have one dead red pixel in the bottom center if the screen tha tbothers the hell out of me. For $600 I expect the screen to be perfect so I am calling my local Apple store to see how this can be handled.

I had two dead pixels on my iPhone and took it to the 5th ave. apple store yesterday to ask if I could exchange it. I originally went to the register, but because I had already activated the dead-pixel phone, it couldn't be a simple swap of old phone for new one. An employee escorted me over to the Genius Bar where one of the techs would need to process the exchange and transfer the SIM card from the old phone to the new one. Of note is that I got fast-tracked through the Genius Bar queue...didn't have to wait on what was a 2+ hour wait for Genius Bar help.

After swapping SIM cards, we reactivated the phone via my laptop, which I brought to the store, and there were no issues as far as AT&T account duplication or anything like that.

The new phone is dead-pixel free and I'm glad to have made the switch.

iMichael72 · Jul 1, 2007, 03:53 PM

I too, have one dead pixel. I just noticed it today. It's towards the bottom where the four main icons are. I guess that's why I didn't notice it before.
When you use other apps you can see it.
It only bothers me, because I know it is there.
I called AT@T and they said I have to call Apple.

Not sure what I'll do. Thinking about just keeping it.

Maroma · Jul 1, 2007, 04:34 PM

I have a dead pixel as well. Just one so far. Its almost in the middle of my screen. Now that I've noticed it, I can't stop looking at it. Bugs the hell out of me. I think I'm going to go try to exchange it today.

I'll post how things go with that.

drew0020 · Jul 1, 2007, 05:29 PM

I returned my phone to the Apple Store (purchased at AT&T). The 2nd phone also had a dead pixel. Returned that too and the new one is perfect

The Apple sales people were great!! So nice about it!

hockeymonkey83 · Jul 1, 2007, 05:33 PM

i went though that whole thing when i got my psp, had to mail it to sony though, it was a pain in the ass they will only take it back if they think that it is "distracting", i.e. it is in the middle of the playing screen or if there are multiple ones, guess what i think on on something i paid $300 is distracting, i happy with the iPhone, one of the first lcd things i have bought that didnt have a dead pixel,
just to let you know there is this video they have, i know they are used alot on older lcd tvs, it flashes Red green blue really fast, it will get rid of stuck pixels, works pretty good

DaftUnion · Jul 1, 2007, 05:34 PM

Quote:

Originally Posted by Asbel

I had two dead pixels on my iPhone and took it to the 5th ave. apple store yesterday to ask if I could exchange it. I originally went to the register, but because I had already activated the dead-pixel phone, it couldn't be a simple swap of old phone for new one. An employee escorted me over to the Genius Bar where one of the techs would need to process the exchange and transfer the SIM card from the old phone to the new one. Of note is that I got fast-tracked through the Genius Bar queue...didn't have to wait on what was a 2+ hour wait for Genius Bar help.

After swapping SIM cards, we reactivated the phone via my laptop, which I brought to the store, and there were no issues as far as AT&T account duplication or anything like that.

The new phone is dead-pixel free and I'm glad to have made the switch.

As I have already activated my phone, I'm guessing since I have two dead pixels, they'll just give me a new phone and swap sim cards? I wish I could just put the card in myself. I really don't want them opening up the box but oh well. Call it paranoia but it's still new to me and I actually still care about how it's handled.

I was hoping there wouldn't be no repair service where I'd have to drop the thing off and pick it back up. If there was I was seriously going to return the thing and buy a new one. Warranty servicing is unnacceptable at this point.

hockeymonkey83 · Jul 1, 2007, 05:37 PM

try the video, if the pixel is black it wont work and is dead, but if its a color then its stuck and they can be unfrozen

Silver-Fox · Jul 1, 2007, 05:42 PM

i dont see why they wont replace it, but its not apple's fault or the retailer stuff like this happens all the time

iMichael72 · Jul 1, 2007, 05:48 PM

Quote:

Originally Posted by hockeymonkey83

try the video, if the pixel is black it wont work and is dead, but if its a color then its stuck and they can be unfrozen

What/where is this video that you speak of?

hockeymonkey83 · Jul 1, 2007, 06:03 PM

http://video.google.com/videoplay?do...arch&plindex=0
I say try and load it into your itunes and see what happens, cant hurt it

iMichael72 · Jul 1, 2007, 06:32 PM

How do you load it into iTunes?

hockeymonkey83 · Jul 1, 2007, 06:37 PM

it lets you download it on the page

ecks618 · Jul 1, 2007, 07:18 PM

yep, att supposidly has nothing to do with theiphone other than sell them, so if you have any problems don't even bother going to att store or calling them.

Also I asked the apple employee about this and it is covered under their "iPod" warranty so their protection plan covers stuff like this for 1 year as I'd covers an iPod then you could extend for 2 years for $59.

Jun 29, 2007, 11:28 PM	#1
DaftUnion macrumors 6502a Join Date: Feb 2005 Location: Wisconsin	Arghh! Dead pixels on iPhone. What to do. Ok, my iPhone works fine and I love the thing. However, when I was watching a video and looking at the bottom of the screen I found two dead pixels. Can I get a replacement from Apple or is there a certain number of pixels that has to be white before they do so. That was a little buzz kill for me tonight. __________________ iMac G5 Rev. B/20"/2Ghz/SuperDrive/1GB RAM/400GB HD/Mac OS X.4.11 Switched 8/25/05 Custom 2.4Ghz Core2Duo/1GB Ram/NVIDIA 7600 iPhone 8gb

Jun 29, 2007, 11:29 PM	#2
G5Unit macrumors 68020 Join Date: Apr 2005 Location: I'm calling the cops	You should be able to get a replacement right away, that is unacceptable. __________________ flickr yannikr i am not here to do what has already been done.

Jun 30, 2007, 02:00 AM	#6
DaftUnion Thread Starter macrumors 6502a Join Date: Feb 2005 Location: Wisconsin	Thanks. That makes me feel a lot better knowing that it's not just ONE phone with pixel problems. I called Apple iPhone support but hung up when I was on hold because it's hardly noticable even though I have two of them. If anyone else spotted them it probably because you were staring at the screen close like I was Everybody only have 1 or anyone have more? __________________ iMac G5 Rev. B/20"/2Ghz/SuperDrive/1GB RAM/400GB HD/Mac OS X.4.11 Switched 8/25/05 Custom 2.4Ghz Core2Duo/1GB Ram/NVIDIA 7600 iPhone 8gb

Jul 1, 2007, 03:53 PM	#14
iMichael72 macrumors regular Join Date: May 2007 Location: Maryland, U.S.A	1 dead pixel I too, have one dead pixel. I just noticed it today. It's towards the bottom where the four main icons are. I guess that's why I didn't notice it before. When you use other apps you can see it. It only bothers me, because I know it is there. I called AT@T and they said I have to call Apple. Not sure what I'll do. Thinking about just keeping it.

Jul 1, 2007, 05:33 PM	#17
hockeymonkey83 macrumors member Join Date: Jan 2007 Location: Norfolk, VA	i went though that whole thing when i got my psp, had to mail it to sony though, it was a pain in the ass they will only take it back if they think that it is "distracting", i.e. it is in the middle of the playing screen or if there are multiple ones, guess what i think on on something i paid $300 is distracting, i happy with the iPhone, one of the first lcd things i have bought that didnt have a dead pixel, just to let you know there is this video they have, i know they are used alot on older lcd tvs, it flashes Red green blue really fast, it will get rid of stuck pixels, works pretty good __________________ Whoever invented steam sucks!

Jun 29, 2007, 11:34 PM	#3
cyberone macrumors regular Join Date: Oct 2005	feel your pain, that clearly is unacceptable. apple doesnt have a zero-dead-pixel-policy, but if you state your case clearly, return the thing nicely viginly packed they should exchange it for you. keep us up to speed how apple answered. dead pixels shouldnt happen anymore with today's production facilities.

Jun 30, 2007, 12:22 AM	#4
MACsimus19 Banned Join Date: Jun 2007	eh not such a big deal... i've got a green stuck sub-pixel in a off-center area...its only viewable at certain angles and I really could care less. the density is so high that its not an issue. I've used 3 iphones today and every one of them had some sort of minimal pixel anomaly...it happens.

Jun 30, 2007, 06:09 AM	#7
fchyan macrumors newbie Join Date: May 2007	>_< There is a huge black dust (2~3 pixel big) right in the center of my iPhone, so annoying >.< and there are 2 small dead pixel on the top of the screen What should I do, will they replace one for me (ATT store), or do i have to wait?

Jun 30, 2007, 06:18 AM	#8
JaRail macrumors newbie Join Date: Jun 2007	I can't spot any physical problems with mine. Would be really nice if it activated mind you....

Jun 30, 2007, 01:30 PM	#10
fchyan macrumors newbie Join Date: May 2007	ATT won't replace one for me, they keep telling me to go Apple. They said even if it's a faulty machine, it still needs to go thru Apple, ATT won't replace one!!

Jul 1, 2007, 11:54 AM	#12
drew0020 macrumors 6502 Join Date: Nov 2006	I just noticed I have one dead red pixel in the bottom center if the screen tha tbothers the hell out of me. For $600 I expect the screen to be perfect so I am calling my local Apple store to see how this can be handled.

Jul 1, 2007, 04:34 PM	#15
Maroma macrumors newbie Join Date: Jun 2007	I have a dead pixel as well. Just one so far. Its almost in the middle of my screen. Now that I've noticed it, I can't stop looking at it. Bugs the hell out of me. I think I'm going to go try to exchange it today. I'll post how things go with that.

Jul 1, 2007, 05:29 PM	#16
drew0020 macrumors 6502 Join Date: Nov 2006	I returned my phone to the Apple Store (purchased at AT&T). The 2nd phone also had a dead pixel. Returned that too and the new one is perfect The Apple sales people were great!! So nice about it!

Jul 1, 2007, 05:37 PM	#19
hockeymonkey83 macrumors member Join Date: Jan 2007 Location: Norfolk, VA	try the video, if the pixel is black it wont work and is dead, but if its a color then its stuck and they can be unfrozen __________________ Whoever invented steam sucks!

Jul 1, 2007, 05:42 PM	#20
Silver-Fox macrumors 65816 Join Date: Jan 2007 Location: England	i dont see why they wont replace it, but its not apple's fault or the retailer stuff like this happens all the time __________________ Signature here >>>>>

Jul 1, 2007, 06:03 PM	#22
hockeymonkey83 macrumors member Join Date: Jan 2007 Location: Norfolk, VA	http://video.google.com/videoplay?do...arch&plindex=0 I say try and load it into your itunes and see what happens, cant hurt it __________________ Whoever invented steam sucks!

Jul 1, 2007, 06:32 PM	#23
iMichael72 macrumors regular Join Date: May 2007 Location: Maryland, U.S.A	How do you load it into iTunes?

Jul 1, 2007, 06:37 PM	#24
hockeymonkey83 macrumors member Join Date: Jan 2007 Location: Norfolk, VA	it lets you download it on the page __________________ Whoever invented steam sucks!

Jul 1, 2007, 07:18 PM	#25
ecks618 macrumors 6502 Join Date: Jun 2006 Location: Staten Island, NY	yep, att supposidly has nothing to do with theiphone other than sell them, so if you have any problems don't even bother going to att store or calling them. Also I asked the apple employee about this and it is covered under their "iPod" warranty so their protection plan covers stuff like this for 1 year as I'd covers an iPod then you could extend for 2 years for $59.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode