Possible Fix for Activating + Porting in under an hour!

MBHockey · Jun 30, 2007, 08:12 AM

Same boat as 90% of you on this board. No prob at Apple Store, but activation wouldn't go through. Called probably four times between Apple and AT&T over last 14 hours...nothing.

I called one last time today, got the most helpful person in the world at AT&T. She figured out that the problem was my verizon account information *had a dash* in the middle of the number, and it cannot accept dashes (why iTunes didn't tell me this i don't know). Anyway, she fixed it, activated my iphone right over the phone while i was talking to her, and now i can make outgoing calls AND receive incoming calls. My iPhone went to brick to FULLY working (ported from Verizon) in 40 minutes with my phone call.

I also got an email from AT&T saying congratulations that my number was ported.

Call up AT&T and ask if all the info you entered into iTunes looks correct...they'll probably find something that's clogging it all up.

jacinto45 · Jun 30, 2007, 08:26 AM

Which of the errors did you have in iTunes? Was it the "Your activation requires additional time to complete" or one of the others people have reported?

MBHockey · Jun 30, 2007, 08:26 AM

Yes, that one. Plus the email stating it would take 24 hours.

Jsimon9633 · Jun 30, 2007, 08:27 AM

what number did you call?

rainmanbk · Jun 30, 2007, 08:27 AM

I am positive my number didn't have a dash in it. Are there other things that could be wrong?

MBHockey · Jun 30, 2007, 08:29 AM

The number i called was: 1-877-800-3701

There's probably other stuff that can be wrong with the account, i would call and make sure it's not something silly like that. They can fix problems like this that iTunes doesn't catch quite easily over the phone.

Jsimon9633 · Jun 30, 2007, 08:30 AM

Quote:

Originally Posted by MBHockey

The number i called was: 1-877-800-3701

There's probably other stuff that can be wrong with the account, i would call and make sure it's not something silly like that. They can fix problems like this that iTunes doesn't catch quite easily over the phone.

so then what option did you press 1 2 or 3?

Jsimon9633 · Jun 30, 2007, 08:33 AM

because if i choose option 2 they tell me they are closed to talk to anyone? :/

jacinto45 · Jun 30, 2007, 08:47 AM

I just tried calling. I chose option 3, entered by order number, and was told by a recording that my activation had been received and would be processed "shortly."

I was given the option to press 0 to speak to a customer service representative. I did, and was told that they were experiencing technical difficulties and would have to try again later.

Anyone have better luck with this?

Jun 30, 2007, 08:12 AM	#1
MBHockey macrumors 68020 Join Date: Oct 2003 Location: New York	Possible Fix for Activating + Porting in under an hour! Same boat as 90% of you on this board. No prob at Apple Store, but activation wouldn't go through. Called probably four times between Apple and AT&T over last 14 hours...nothing. I called one last time today, got the most helpful person in the world at AT&T. She figured out that the problem was my verizon account information had a dash in the middle of the number, and it cannot accept dashes (why iTunes didn't tell me this i don't know). Anyway, she fixed it, activated my iphone right over the phone while i was talking to her, and now i can make outgoing calls AND receive incoming calls. My iPhone went to brick to FULLY working (ported from Verizon) in 40 minutes with my phone call. I also got an email from AT&T saying congratulations that my number was ported. Call up AT&T and ask if all the info you entered into iTunes looks correct...they'll probably find something that's clogging it all up.

Jun 30, 2007, 08:26 AM	#2
jacinto45 macrumors member Join Date: Jul 2002	Which of the errors did you have in iTunes? Was it the "Your activation requires additional time to complete" or one of the others people have reported? __________________ 20" iMac 2.0 GHz Intel Core Duo \| 1.5 GB RAM \| 250 GB HD

Jun 30, 2007, 08:27 AM	#5
rainmanbk macrumors regular Join Date: Jan 2006 Location: Ledyard, CT	I am positive my number didn't have a dash in it. Are there other things that could be wrong? __________________ iPhone, Mac Pro, BlackBook

Jun 30, 2007, 08:47 AM	#9
jacinto45 macrumors member Join Date: Jul 2002	I just tried calling. I chose option 3, entered by order number, and was told by a recording that my activation had been received and would be processed "shortly." I was given the option to press 0 to speak to a customer service representative. I did, and was told that they were experiencing technical difficulties and would have to try again later. Anyone have better luck with this? __________________ 20" iMac 2.0 GHz Intel Core Duo \| 1.5 GB RAM \| 250 GB HD

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Jun 30, 2007, 08:26 AM	#3
MBHockey Thread Starter macrumors 68020 Join Date: Oct 2003 Location: New York	Yes, that one. Plus the email stating it would take 24 hours.

Jun 30, 2007, 08:27 AM	#4
Jsimon9633 macrumors regular Join Date: Jun 2007	what number did you call?

Jun 30, 2007, 08:29 AM	#6
MBHockey Thread Starter macrumors 68020 Join Date: Oct 2003 Location: New York	The number i called was: 1-877-800-3701 There's probably other stuff that can be wrong with the account, i would call and make sure it's not something silly like that. They can fix problems like this that iTunes doesn't catch quite easily over the phone.

Jun 30, 2007, 08:33 AM	#8
Jsimon9633 macrumors regular Join Date: Jun 2007	because if i choose option 2 they tell me they are closed to talk to anyone? :/