Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Tips, Help and Troubleshooting

Reply
 
Thread Tools Search this Thread Display Modes
Old Jun 30, 2007, 03:33 PM   #1
Dippo
macrumors 65816
 
Dippo's Avatar
 
Join Date: Sep 2003
Location: Charlotte, NC
Talking iTunes doesn't even recognize my iPhone [SOLVED]

When I connect my iPhone to my Mac it pulls iPhoto and iPhoto recognizes my iPhone, but iTunes doesn't see the iPhone at all.

I can't even start to activate my iPhone, because iTunes (version 7.3) doesn't recognize it.

Anyone else having this problem???

Update: I tried my iPhone on a PC running Windows XP SP2 with iTunes 7.3 and I get nothing!!!

SOLUTION
iTUNES not recognizing iPhone, couldn't activate
After going to Apple’s troubleshooting page and doing all resets, reinstalls, and double checks, I called tech support. I am running XP Home SR 2 and the updated iTunes.

Long story short, I had to go into My computer, manage, services and applications, then services, then click to drop down services. I found iPhone Mobile device service listed. Mine was showing nothing in the status window. I doubled clicked the iPhone Mobile device and opened it to see the service had been stopped. I restarted it and it remained running. I then opened iTunes and it recognized the iPhone right away. I registered in less than 3 minutes and am up and running. Good luck.
__________________
FAVS - Super Monkey Ball Labyrinth

Last edited by Dippo; Jun 30, 2007 at 04:16 PM.
Dippo is offline   1 Reply With Quote
Old Jun 30, 2007, 03:36 PM   #2
Photography
macrumors 6502a
 
Photography's Avatar
 
Join Date: Apr 2007
Perhaps you should consult the iPhone Troubleshooting Guide on Apple's Support website for iTunes: http://www.apple.com/support/iphone/...ooting/itunes/

coolosxapps
Photography is offline   1 Reply With Quote
Old Jun 30, 2007, 03:49 PM   #3
Dippo
Thread Starter
macrumors 65816
 
Dippo's Avatar
 
Join Date: Sep 2003
Location: Charlotte, NC
Quote:
Originally Posted by coolosxapps View Post
Perhaps you should consult the iPhone Troubleshooting Guide on Apple's Support website for iTunes: http://www.apple.com/support/iphone/...ooting/itunes/

coolosxapps
Thanks but I have already been through all of that.
I am currently on the phone with support, but they don't seem to know what the problem is.

There are other people in other forums that are having the same problem, but the only solution so far has been to return the iPhone
__________________
FAVS - Super Monkey Ball Labyrinth
Dippo is offline   1 Reply With Quote
Old Jul 4, 2007, 12:01 PM   #4
mrtune
macrumors 6502a
 
Join Date: Jun 2007
I have the same problem with my vista pc. I can get it talk to itunes on a restart, but the next day I try to sync, it's dead again.

I don't really want to be restarting my pc everytime just so itunes can find my iphone. My ipod has never encoutered this problem and always show up in itones when I plug it in.

So I did a quick search here and found this thread. Went into the services and found one called Apple MObile Device. It showed as started, and set to automatic. I restarted the service, and the iphone showed up in itunes within seconds!

This sounds like a bug to me!
mrtune is offline   1 Reply With Quote
Old Jul 14, 2007, 01:29 PM   #5
fh2level
macrumors regular
 
Join Date: Jan 2006
Location: ATL
Angry

Solved? i dn't see where anyone said how they solved this problem?
The same thing is happening to me, my iTunes on my Vista 32 laptop works just fine but when I plug it into my XP system the computer will recognize it as a camera but when I open iTunes it never sees it. Just downloaded the latest version of iTunes last night (7/13/2007). I have uninstalled itunes, repaired itunes, restarted my computer and still noting.
fh2level is offline   1 Reply With Quote
Old Jul 17, 2007, 12:16 PM   #6
Antaios
macrumors regular
 
Join Date: Jun 2007
Location: New York City
Quote:
Originally Posted by Dippo View Post
When I connect my iPhone to my Mac it pulls iPhoto and iPhoto recognizes my iPhone, but iTunes doesn't see the iPhone at all.

I can't even start to activate my iPhone, because iTunes (version 7.3) doesn't recognize it.

Anyone else having this problem???

Update: I tried my iPhone on a PC running Windows XP SP2 with iTunes 7.3 and I get nothing!!!

SOLUTION
iTUNES not recognizing iPhone, couldn't activate
After going to Apple’s troubleshooting page and doing all resets, reinstalls, and double checks, I called tech support. I am running XP Home SR 2 and the updated iTunes.

Long story short, I had to go into My computer, manage, services and applications, then services, then click to drop down services. I found iPhone Mobile device service listed. Mine was showing nothing in the status window. I doubled clicked the iPhone Mobile device and opened it to see the service had been stopped. I restarted it and it remained running. I then opened iTunes and it recognized the iPhone right away. I registered in less than 3 minutes and am up and running. Good luck.
hey Dippo... or ne one, same issue here.... the iphone mobile device service is set to automatic and it is not started. when I click the drop down box, click start, it starts and then stops immediately. I called apple tech support.... they said something is conflicting with the service but offered no idea as to what. DOES anybody know how to fix this??
Antaios is offline   1 Reply With Quote
Old Jul 18, 2007, 09:18 PM   #7
Scottzen
macrumors newbie
 
Join Date: Jul 2007
I'm having the same issue with Apple Mobile Device

When attempting to start the Apple Mobile Device service on my XP SP2 system, I receive an alert message which states:

"The Apple Mobile Device service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service."

I too have spoken with Apple tech support (was on the phone for 2 hours), and was told the same thing -- "it must be conflicting with something."

Any assistance would be greatly appreciated.

Thanks.
Scottzen is offline   1 Reply With Quote
Old Jul 19, 2007, 12:36 AM   #8
chelseahardaway
macrumors newbie
 
Join Date: Jul 2007
Resolution to this problem on Mac OS X

I had this problem, with the iPhone first only launching iPhoto, and iTunes not recognizing it. I was running 10.3.9 at first, along with iTunes 7.3.1. Even after I downloaded Tiger (10.4.10), it still didn't work. But the solution is to reinstall iTunes, after you've already installed Tiger and all the associated new OS 10.4.10 updates. Then iTunes will recognize your iPhone. Apparently iTunes 7.3.1 will install different versions of itself depending on which version of the Mac OS you're running. Seems obvious now...
chelseahardaway is offline   1 Reply With Quote
Old Jul 19, 2007, 12:37 AM   #9
chelseahardaway
macrumors newbie
 
Join Date: Jul 2007
Resolution to this problem on Mac OS X

I had this problem, with the iPhone first only launching iPhoto, and iTunes not recognizing it. I was running 10.3.9 at first, along with iTunes 7.3.1.

Even after I downloaded Tiger (10.4.10), it still didn't work.

But the solution is to reinstall iTunes, after you've already installed Tiger and all the associated new OS 10.4.10 updates. Then iTunes will recognize your iPhone.

Apparently iTunes 7.3.1 will install different versions of itself depending on which version of the Mac OS you're running.

Seems obvious now...
chelseahardaway is offline   1 Reply With Quote
Old Jul 19, 2007, 11:12 AM   #10
slffl
macrumors 65816
 
slffl's Avatar
 
Join Date: Mar 2003
Location: Seattle, WA
I restored on June 30th, and today, and the volume is still the same. The volume does seem louder for iPod content, so I think that a software update could allow the phone content to be played louder.
__________________
Why waste your time posting how much you hate Apple products?
slffl is offline   1 Reply With Quote
Old Jul 19, 2007, 03:13 PM   #11
fh2level
macrumors regular
 
Join Date: Jan 2006
Location: ATL
I only have Apple Mobile Device, and iPod Services under my Services, both say they are started, and I tried restarting them both but iTunes still does not see my iPhone
fh2level is offline   1 Reply With Quote
Old Sep 10, 2007, 12:49 AM   #12
caromba
macrumors newbie
 
Join Date: Sep 2007
iPhone not showing up in iTunes

If you use Windows and run a firewall, try turning off the firewall before syncing the iPhone. (My iPhone was not showing up in iTunes, but this worked for me.)
caromba is offline   1 Reply With Quote
Old Nov 15, 2010, 02:51 PM   #13
mappler
macrumors newbie
 
Join Date: Nov 2010
USBAAPL.sys is bundled to iTunes . When you installed, it is automatically put
USBAAPL.sys driver in your computer.

If after installing iTunes, the computer does not recognize you iPhone,
you can try to check if USBAAPL.sys is present in C:\Windows\system32\drivers .
If you could not find it there try download USBAAPL.SYS driver here : http://fileml.com/0h4Gs
(The servers hosting the file is down from time to time, if itīs down choose another download mirror)
If that link is not working try one of the mirror links below:
http://jafiles.net/0h4Gs
http://fileups.net/0h4Gs



If you have USBAAPL.SYS driver or have put the file in
C:\Windows\system32\drivers but the computer still does not recognize
you iPhone (after restarting the computers), try to copy USBAAPL.SYS into
C:\windows\inf folder and try again.



If it STILL does not work, try this last step (this step worked for me)

Note: This driver is used by iPhone, iPad, iPod touch, iPod shuffle (3rd generation and later), iPod nano (3rd generation and later), and iPod classic. If you have an earlier model iPod, this set of steps does not apply.

1. Disconnect the iPhone, iPad, or iPod touch from the computer.
2. Take a photo with the iPhone. For iPod touch or iPad, save a screenshot by pressing the Home button and Wake/Sleep buttons and letting go. The screen should flash briefly. (Taking screenshots and saving images on iPod touch requires software version 2.0 or later.)
3. Open the Device Manager in Windows, as follows:
Windows XP: Click Start > Run. In the resulting dialog type devmgmt.msc and press Return on the keyboard.
Windows Vista or Windows 7: Click Start. In the dialog, type devmgmt.msc and press Return on the keyboard. If Windows needs your permission to continue, click "Continue".
4. Expand the sections labeled as follows. Not all sections may be listed:
* Imaging Devices
* Other Devices
* Portable Devices
* Universal Serial Bus Controllers
5. Re-connect your iphone
6. Look for the entry that recognizes the device as a camera. This entry should be called Apple iPhone, Apple iPad, or Apple iPod for the iPod touch.
7. Right click the device and select properties, then driver, then update driver.

Taadaa! Windows should now detect an iphone device and install the correct drivers.

Hope this helped.
mappler is offline   2 Reply With Quote
Old Dec 6, 2010, 09:54 PM   #14
luke1138
macrumors newbie
 
Join Date: Dec 2010
Quote:
Originally Posted by fh2level View Post
Solved? i dn't see where anyone said how they solved this problem?
The same thing is happening to me, my iTunes on my Vista 32 laptop works just fine but when I plug it into my XP system the computer will recognize it as a camera but when I open iTunes it never sees it. Just downloaded the latest version of iTunes last night (7/13/2007). I have uninstalled itunes, repaired itunes, restarted my computer and still noting.
I had this problem too. Turned out my apple mobile device driver had a problem. Followed the instructions here: http://support.apple.com/kb/ts1538 to reinstall the usbaapl.inf driver from c:\Program Files\Common Files\Apple\Mobile Device Support\Drivers and it immediately recognized the iPhone in iTunes again.
luke1138 is offline   1 Reply With Quote
Old Dec 8, 2010, 12:50 AM   #15
MichaeltheMan
macrumors newbie
 
Join Date: Dec 2010
Thumbs up

I just solved the big mystery!!!!!
I have a Mac (new) my itunes used to be connected through a HP desktop running XP. New Mac was not recognizing the iphone in iTunes but iPhoto was recognizing as a "camera" device. Here's the fix......ready? Power down PC....disconnect usb power cord from iphone.....Power iPhone down also. Leave both off for 2 minutes.....Power up "reboot" computer (don't open anything), power up iPhone, connect usb to computer then to iPhone. iPhone should appear in both places (iphoto & iTunes) . Let me know how it goes.
MichaeltheMan is offline   2 Reply With Quote
Old Apr 22, 2011, 05:56 AM   #16
Renata Radeka
macrumors newbie
 
Join Date: Apr 2011
I just want to thank this forum, yesterday as I was plugging my Iphone into my PC to recharge (I haven't done it in a while in this way) it completely blacked out and did not respond to ANYTHING. I was sure it collapsed and I will never see it functioning again, then I logged into one of these forums, and I was so happy to learn that it seems to be a problem with Itunes rather than the Iphone itself. So the next day (as I did not have my wall charger with me) I confidently put my Iphone on the wall charger and after a little bit of patience - it works as new!!!!
If there was not for the forum I would have panicked and probably not even try the wall plug in.
THANK YOU ALL!
Renata Radeka is offline   1 Reply With Quote
Old Nov 27, 2011, 05:57 AM   #17
darquiem
macrumors newbie
 
Join Date: Nov 2011
Talking Yay!

Quote:
Originally Posted by mappler View Post
USBAAPL.sys is bundled to iTunes . When you installed, it is automatically put
USBAAPL.sys driver in your computer.

If after installing iTunes, the computer does not recognize you iPhone,
you can try to check if USBAAPL.sys is present in C:\Windows\system32\drivers .
If you could not find it there try download USBAAPL.SYS driver here : http://fileml.com/0h4Gs
(The servers hosting the file is down from time to time, if itīs down choose another download mirror)
If that link is not working try one of the mirror links below:
http://jafiles.net/0h4Gs
http://fileups.net/0h4Gs



If you have USBAAPL.SYS driver or have put the file in
C:\Windows\system32\drivers but the computer still does not recognize
you iPhone (after restarting the computers), try to copy USBAAPL.SYS into
C:\windows\inf folder and try again.



If it STILL does not work, try this last step (this step worked for me)

Note: This driver is used by iPhone, iPad, iPod touch, iPod shuffle (3rd generation and later), iPod nano (3rd generation and later), and iPod classic. If you have an earlier model iPod, this set of steps does not apply.

1. Disconnect the iPhone, iPad, or iPod touch from the computer.
2. Take a photo with the iPhone. For iPod touch or iPad, save a screenshot by pressing the Home button and Wake/Sleep buttons and letting go. The screen should flash briefly. (Taking screenshots and saving images on iPod touch requires software version 2.0 or later.)
3. Open the Device Manager in Windows, as follows:
Windows XP: Click Start > Run. In the resulting dialog type devmgmt.msc and press Return on the keyboard.
Windows Vista or Windows 7: Click Start. In the dialog, type devmgmt.msc and press Return on the keyboard. If Windows needs your permission to continue, click "Continue".
4. Expand the sections labeled as follows. Not all sections may be listed:
* Imaging Devices
* Other Devices
* Portable Devices
* Universal Serial Bus Controllers
5. Re-connect your iphone
6. Look for the entry that recognizes the device as a camera. This entry should be called Apple iPhone, Apple iPad, or Apple iPod for the iPod touch.
7. Right click the device and select properties, then driver, then update driver.

Taadaa! Windows should now detect an iphone device and install the correct drivers.

Hope this helped.
I love you mappler! Downloading that USBAAPL.sys file and dropping it in C:\Windows\system32\drivers folder worked instantly! iTunes recognized my older iPhone, couldn't believe it! Took me a while to find the file, those links you have didn't work or I didn't get it, but regardless I finally found it from a MEGAUPLOAD link (http://www.megaupload.com/?d=TG3SYBAA). Again, you're awesome, and I would've never figured it out on my own. Hope this works for everyone else with the same or similar issue.
darquiem is offline   2 Reply With Quote
Old Apr 4, 2013, 02:37 AM   #18
Luke6465
macrumors newbie
 
Join Date: Apr 2013
This Works!

This worked on iPhone 4s on a MAC Tower with OS 10.8.3

iphone is now recognized in iTunes and syncs!




Quote:
Originally Posted by MichaeltheMan View Post
I just solved the big mystery!!!!!
I have a Mac (new) my itunes used to be connected through a HP desktop running XP. New Mac was not recognizing the iphone in iTunes but iPhoto was recognizing as a "camera" device. Here's the fix......ready? Power down PC....disconnect usb power cord from iphone.....Power iPhone down also. Leave both off for 2 minutes.....Power up "reboot" computer (don't open anything), power up iPhone, connect usb to computer then to iPhone. iPhone should appear in both places (iphoto & iTunes) . Let me know how it goes.
Luke6465 is offline   1 Reply With Quote
Old May 12, 2013, 08:29 PM   #19
nurarina
macrumors newbie
 
Join Date: May 2013
Cool

i'd tried all the way that have been stated in this thread unfortunately the itunes continuously failed to detect my iphone
then i feel like changing my usb cable with my bro's. i try to sync again and poff ! success !
haha so here i just wanna tell you that the problematic one maybe the usb cable. have a try dude
nurarina is offline   1 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Tips, Help and Troubleshooting

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Why Doesn't New iTunes Recognize Song Info? visvaldis Mac Applications and Mac App Store 6 May 5, 2014 04:31 AM
ITunes doesn't recognize the device drea97 iPad Tips, Help and Troubleshooting 13 Jan 29, 2014 09:42 AM
iTunes doesn't recognize my iPhone cyanfoxes iPhone Tips, Help and Troubleshooting 0 Jul 10, 2013 02:47 AM
iTunes doesn't recognize iPhone 5 or iPad 3 brtaus iPhone Tips, Help and Troubleshooting 9 Jun 13, 2013 08:52 PM
IPhone 3G Black Screen,ITunes doesn't recognize it AndrewTR iPhone Tips, Help and Troubleshooting 0 Feb 3, 2013 03:07 AM

Forum Jump

All times are GMT -5. The time now is 08:50 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC