I posted on Apple's forum my experience with my i-phone becoming inoperable after 15 days. The Apple store has sent it back for repairs. I posted how I felt it was poor customer relations to make me pay the $30 loaner fee for a $600 phone that is only two weeks old. I can understand that there is always going to be some defective units coming off a production line - I happened to be unlucky this time and got one. I had also faxed a letter to apple customer service and got one call stating they would send me a case for the phone and a second follow up call asking if that was satisfactory. $30 is nothing to me. It is the principal. I am a long time apple user (since the early 80"s) and currently we have in our household 3 mac computers, 3 i-pods, and the i-phone. When I was in the apple store the manager on duty pulled up my records and stated that he saw I was a good customer but couldn't override the policy charging the $30.
Had lots of quick responses to my post (all but 1 positive) but Apple removed it. Now I believe what I've heard and read - you can't voice anything negative about them or their products on their website.
Yes I will continue to be an Apple fan and buy their products, (I still think they're the best) but the blind loyalty I've had all these years is gone.
Had lots of quick responses to my post (all but 1 positive) but Apple removed it. Now I believe what I've heard and read - you can't voice anything negative about them or their products on their website.
Yes I will continue to be an Apple fan and buy their products, (I still think they're the best) but the blind loyalty I've had all these years is gone.
