dead/ stuck pixel

TheWitePony · Jul 24, 2003, 04:24 PM

I just bought a Tibook from the Apple Retail Store on the 19th and I have just noticed that I have a stuck/dead pixel. It is on the far left side of the screen and it is green in color. The good part is that it is virually invisable, unless that part of the screen is black. However, it is very annoying when say I'm watching a DVD or I'm watching a slide show of my picutes in iPhoto. This notebook is not even a week old. What should I do? Should I go back to the store and demand a replacement? Would they even give me one? I think that the minimum number of pixels that would fall under warrenty is like 6 or 7 right? But this thing is brand new....shouldn't there be a speacial case for defective products that are brand new? I mean what would stop me from just returning it at the Apple store, and then just reordering it from the online store?? With that logic, shouldn't they just give me a straight up trade if they sold me a defective product??

edesignuk · Jul 24, 2003, 04:26 PM

The problem is, it's not "defective", LCD manufacturers are allowed a certain amount of imperfections due to the manufacturing process. It sucks big time I know, but I don't think there is much you can do about it

robotrenegade · Jul 24, 2003, 04:27 PM

They will take it back but you will have to pay for a restocking fee, which I think is bull sh*t.

iGav · Jul 24, 2003, 04:34 PM

The replacement TiBook could well have 2 or 3 dead/stuck pixels so you could end up worse off.

Maybe try massaging it out with your finger and a soft cloth, you can do this with suck pixels (red, green, blue) but obviously not with dead ones... (grey/black)

Apple are no different from other companies in this respect though!!

iJon · Jul 24, 2003, 04:35 PM

take a cloth a rub it softly. this can usually fix it. apple will not give you a new one, sorry.

iJon

TheWitePony · Jul 24, 2003, 06:06 PM

I have heard about the massaging thing. Does it really work? Could someone list some specific steps to this process? How hard exactly do I need to press and for how long? Also, since I already have one stuck pixel now, does that mean I am more prone to stuck pixels in the future?

iJon · Jul 24, 2003, 06:17 PM

yeah it works, its no myth. just get a cloth and just press it firmly and rub. i cant really tell you how hard, not really sure. i think youll now how hard is enough.

iJon

Graydon · Jul 24, 2003, 06:32 PM

Yeah, try the rub out method. It didn't work on my Tibook, 1 green at mid center of screen.

I have found a use for the pixel. It's a great place to park your cursor when not in use...also great to index item locations in a drawing...

Sorry

Jul 24, 2003, 04:24 PM	#1
TheWitePony macrumors member Join Date: Jun 2003	dead/ stuck pixel I just bought a Tibook from the Apple Retail Store on the 19th and I have just noticed that I have a stuck/dead pixel. It is on the far left side of the screen and it is green in color. The good part is that it is virually invisable, unless that part of the screen is black. However, it is very annoying when say I'm watching a DVD or I'm watching a slide show of my picutes in iPhoto. This notebook is not even a week old. What should I do? Should I go back to the store and demand a replacement? Would they even give me one? I think that the minimum number of pixels that would fall under warrenty is like 6 or 7 right? But this thing is brand new....shouldn't there be a speacial case for defective products that are brand new? I mean what would stop me from just returning it at the Apple store, and then just reordering it from the online store?? With that logic, shouldn't they just give me a straight up trade if they sold me a defective product??

Jul 24, 2003, 04:26 PM	#2
edesignuk Demi-God (Moderator emeritus) Join Date: Mar 2002 Location: Great(?) Britain	The problem is, it's not "defective", LCD manufacturers are allowed a certain amount of imperfections due to the manufacturing process. It sucks big time I know, but I don't think there is much you can do about it __________________ V's wise words Search before you post: MRoogle **Better BBC Search**

Jul 24, 2003, 04:27 PM	#3
robotrenegade macrumors 6502a Join Date: Apr 2002 Location: Greenville,SC	They will take it back but you will have to pay for a restocking fee, which I think is bull sh*t. __________________ 60GB iPod \| 17" Mac Book Pro \| Mac OS 10.5.4 \| 8GB iphone

Jul 24, 2003, 04:34 PM	#4
iGav macrumors 601 Join Date: Mar 2002	The replacement TiBook could well have 2 or 3 dead/stuck pixels so you could end up worse off. Maybe try massaging it out with your finger and a soft cloth, you can do this with suck pixels (red, green, blue) but obviously not with dead ones... (grey/black) Apple are no different from other companies in this respect though!! __________________ "Flick the Gestapo.... No, I said Flick, the Gestapo!"

Jul 24, 2003, 06:32 PM	#8
Graydon macrumors newbie Join Date: Jun 2003 Location: central Florida	stuck pixel uses Yeah, try the rub out method. It didn't work on my Tibook, 1 green at mid center of screen. I have found a use for the pixel. It's a great place to park your cursor when not in use...also great to index item locations in a drawing... Sorry

Jul 24, 2003, 04:35 PM	#5
iJon macrumors 601 Join Date: Feb 2002	take a cloth a rub it softly. this can usually fix it. apple will not give you a new one, sorry. iJon

Jul 24, 2003, 06:06 PM	#6
TheWitePony Thread Starter macrumors member Join Date: Jun 2003	I have heard about the massaging thing. Does it really work? Could someone list some specific steps to this process? How hard exactly do I need to press and for how long? Also, since I already have one stuck pixel now, does that mean I am more prone to stuck pixels in the future?

Jul 24, 2003, 06:17 PM	#7
iJon macrumors 601 Join Date: Feb 2002	yeah it works, its no myth. just get a cloth and just press it firmly and rub. i cant really tell you how hard, not really sure. i think youll now how hard is enough. iJon

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