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Old Jul 28, 2007, 11:50 PM   #1
mavherzog
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iMac G5 Repair Extension program

Last summer, I had a 17" iMac G5 (pre-iSight) repaired (for free, obviously) under Apple's iMac G5 Repair Extension Program for Video and Power Issues.

iMac simply died one day. I brought it in to my local Apple Authorized Service Provider, they replaced the logic board and power supply, and I had it back in less than 48 hours. Painless.

I have a friend who bought the same make/model iMac and his just died as well (same symptoms). HOWEVER, the part of the stand that has the serial number busted off some time ago and he does not have it. So, when he took it into the AASP, they wouldn't touch it because they could not locate the serial number.

Now, he DOES have his original invoice with order number, part number, etc from purchasing this iMac from Apple (so, it's not like he's got a hot/stolen computer...he's got proof of purchase).

These iMac's are still EXCELLENT machines (his display is still PERFECT)...I'd hate to see this system go unrepaired. Anyone have a suggested course of action to take with Apple??

[ this system is most definitely covered by the repair extension program and is displaying the classic symptoms ]
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Old Jul 29, 2007, 12:07 AM   #2
zflauaus
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Does he have the original box for the iMac? You might be able to take the iMac and the box to the store since the box should have the serial number.
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Old Jul 29, 2007, 12:10 AM   #3
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Go to About this mac under the menu. Click on the line that says Version 10.4.x, and it will change to the build #. Click it again, it goes to the serial number. If you can boot it up at all (I don't know what the symptoms are) that'll be good.
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Old Jul 29, 2007, 12:16 AM   #4
mavherzog
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Quote:
Originally Posted by thejadedmonkey View Post
Go to About this mac under the menu. Click on the line that says Version 10.4.x, and it will change to the build #. Click it again, it goes to the serial number. If you can boot it up at all (I don't know what the symptoms are) that'll be good.
The system is dead. The repair requires the replacement of the power supply and the logic board.
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Old Jul 29, 2007, 12:42 AM   #5
collinmac
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I work as a technician for a nationwide electronics retailer in Canada. We've seen quite a few G5 (Imacs especially) that were affected by bad capacitors. Most repairs we do is just swapping with new caps on the logicboards and it works great.
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Old Jul 29, 2007, 12:57 AM   #6
mavherzog
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I work as a technician for a nationwide electronics retailer in Canada. We've seen quite a few G5 (Imacs especially) that were affected by bad capacitors. Most repairs we do is just swapping with new caps on the logicboards and it works great.
Is it visually apparent that the capacitors are bad?
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Old Jul 29, 2007, 01:02 AM   #7
Xfujinon
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Bummer...

I am getting a free iMac G5 (Rev A) within the next week, but I would be supremely annoyed if it turned out to be dead (or dying).

If I am not the original owner, but have copies of all of the documentation, will Apple still repair it?
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Old Jul 29, 2007, 02:36 AM   #8
mavherzog
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Originally Posted by Xfujinon View Post
I am getting a free iMac G5 (Rev A) within the next week, but I would be supremely annoyed if it turned out to be dead (or dying).

If I am not the original owner, but have copies of all of the documentation, will Apple still repair it?
Why would you be "supremely annoyed"...especially if it is free?

If you qualify under the repair extension program, Apple will, indeed, fix it for free.
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Old Jul 29, 2007, 07:17 AM   #9
mavherzog
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Looks like the serial number is on the midplane assembly inside the iMac.

http://docs.info.apple.com/article.html?artnum=300191
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Old Jul 29, 2007, 09:29 AM   #10
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UPDATE!

He was able to find the serial inside as WELL as on the original box (which he failed to mention he still had).

He has verified that his system qualifies for the repair extension program and is well on his way to getting his power supply and logic board replaced for free.
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Old Oct 3, 2007, 03:39 PM   #11
johnsawyercjs
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Part of stand broken off??

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Originally Posted by mavherzog View Post
the part of the stand that has the serial number busted off
The iMac G5 stand is pretty hefty--I wonder what kind of event broke off the bottom of the stand and left the rest of the iMac intact??
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Old Oct 3, 2007, 03:47 PM   #12
flyinmac
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Originally Posted by johnsawyercjs View Post
The iMac G5 stand is pretty hefty--I wonder what kind of event broke off the bottom of the stand and left the rest of the iMac intact??
Perhaps it was removed to use on a wall-mount.

Apple really should have put the serial number somewhere else. What if I had multiple systems, and the warranty had expired but I had AppleCare on one of them. I could just take the foot off the one with AppleCare and move it to the machine needing repair.

That could work out really well for a computer lab. $150 to $200 to get AppleCare for say 50 similar machines ;-)
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