Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Tips, Help and Troubleshooting

Reply
 
Thread Tools Search this Thread Display Modes
Old Aug 3, 2007, 02:03 PM   #1
pyn
macrumors member
 
Join Date: Jun 2005
Will Apple replace my iPhone?

I've been trying for 3 days to place a reservation for the Genius Bar [keeps telling me everything's booked???]

I was wondering if Apple would replace my iPhone for these problems...

1. Polka dots
2. Backlight leakage into stripes above the screen & the speaker
3. Edges of the glass not flush with some corners [the whole face is slightly slanted]
4. Black plastic slightly bulging outwards [won't stay flush with the aluminum cover]
5. Not impressive battery life [probably subjective]
6. Not bright enough backlight [probably subjective also]

Thanks!
pyn is offline   0 Reply With Quote
Old Aug 3, 2007, 02:16 PM   #2
annk
Administrator
 
annk's Avatar
 
Join Date: Apr 2004
Location: Somewhere over the rainbow
Polka dots?! Where, how big, what color...?

If there's some sort of imperfection in the body (bulging, glass not fitting exactly, etc), I would assume someone would at least look at and consider your complaint. Battery life depends on how you're using it, if you followed Apple's instructions for the first charges, compared to what's being advertised.

Do you know anyone else who has one, so you can compare yours to his/hers?
annk is offline   0 Reply With Quote
Old Aug 3, 2007, 02:24 PM   #3
pyn
Thread Starter
macrumors member
 
Join Date: Jun 2005
looking at the screen there's grey [small, 1px?] polka dots all over it [especially noticeable on the home screen].

no one else around me has an iphone

also theres a gap between the chrome edge and the black glass... there's dust gathered in there, and i can stick business cards into the gap and they just stand up! (probably 3-5 sheets of paper width)
pyn is offline   0 Reply With Quote
Old Aug 3, 2007, 02:29 PM   #4
annk
Administrator
 
annk's Avatar
 
Join Date: Apr 2004
Location: Somewhere over the rainbow
Since you're obviously concerned about several things on this phone, take it and your receipt back to the store and present your case. You might get a few responses from people who've returned their phones for various reasons, but no one will be able to tell you what Apple will do in your particular situation.

The only other thing I can think to add, is to remind you to be pleasant and calm at all times with whomever you end up talking to. You probably already knew this.
annk is offline   0 Reply With Quote
Old Aug 4, 2007, 10:41 AM   #5
pyn
Thread Starter
macrumors member
 
Join Date: Jun 2005
alright, i've made a successful reservation with the genius bar and i'll present my case to him/her

should i bring all the accessories that came with it also? it seems as though replacement/repaired iphones come in a slimmer box (sans accessories).
pyn is offline   0 Reply With Quote
Old Aug 4, 2007, 10:43 AM   #6
annk
Administrator
 
annk's Avatar
 
Join Date: Apr 2004
Location: Somewhere over the rainbow
Quote:
Originally Posted by pyn View Post
alright, i've made a successful reservation with the genius bar and i'll present my case to him/her

should i bring all the accessories that came with it also? it seems as though replacement/repaired iphones come in a slimmer box (sans accessories).
Can't hurt to have everything with you.

Good luck.
annk is offline   0 Reply With Quote
Old Aug 4, 2007, 12:12 PM   #7
MarkMS
macrumors 6502a
 
Join Date: Aug 2006
Quote:
Originally Posted by pyn View Post
looking at the screen there's grey [small, 1px?] polka dots all over it [especially noticeable on the home screen].

no one else around me has an iphone

also theres a gap between the chrome edge and the black glass... there's dust gathered in there, and i can stick business cards into the gap and they just stand up! (probably 3-5 sheets of paper width)
The polka dots, are they seen when the brightness level is at 100%? I've heard that those are part of the touch screen and are less noticeable at lower brightness settings. I have mine at around 60% or so and I don't see them. If I put it a 100%, then I begin to notice some dots, but that is if I'm really close to the screen at a certain angle.
MarkMS is offline   0 Reply With Quote
Old Aug 4, 2007, 11:43 PM   #8
scaredpoet
macrumors 603
 
scaredpoet's Avatar
 
Join Date: Apr 2007
Quote:
Originally Posted by pyn View Post
I was wondering if Apple would replace my iPhone for these problems...

1. Polka dots
2. Backlight leakage into stripes above the screen & the speaker
3. Edges of the glass not flush with some corners [the whole face is slightly slanted]
4. Black plastic slightly bulging outwards [won't stay flush with the aluminum cover]
5. Not impressive battery life [probably subjective]
6. Not bright enough backlight [probably subjective also]

Thanks!
1. The "Polka dots" a re, unfortunately, normal for certain screens, though you could make a case for replacement anyway if they are seriously visible. The dots seem to vary from one 7 series screen to next, from being only barely visible if you stare nose-to-screen at it (like my iPhone) to annoying, blatanatly obvious from any distance and angle (as has been shown in photos on this forum). the more obvioust eh dots, the more likely it'll get repalced.

2, 3, and 6: These sound related and likely a build quality issue. The fit and finish on all the iPhones I've seen are very tight and flush. If your escreen is crooked, has qide gaps and is leaking a lot of light, take it back.

4 & 5: These two issues give me the greatest concern. I don't know where the battery is situated in the iPhone, but a combo of a bulging plastic back and a poor battery life is something to be worried about, as those of us with MacBook Pros have learned to be on the lookout for. Again, good reason to take it back.
scaredpoet is offline   0 Reply With Quote
Old Aug 6, 2007, 11:20 AM   #9
pyn
Thread Starter
macrumors member
 
Join Date: Jun 2005
ok so I went to the Apple Store today, and was told my issues were "cosmetic" and that gaps & backlight leaking are within "normal operation" and don't affect the functionality of the phone. The Genius did say that the polka dots were an issue and that Apple was investigating, but she was not allowed to send my iPhone in for repair.

Needless to say, I'm pissed off.
pyn is offline   0 Reply With Quote
Old Aug 6, 2007, 11:40 AM   #10
Voidness
macrumors 6502a
 
Voidness's Avatar
 
Join Date: Aug 2005
Location: Null
Try to book reservation again and talk to another Genius. I took my iBook last year to an Apple Store in Toronto, because it had a small bright spot in the middle of its screen. The first time I went, the Genius had trouble recognizing the issue, then she took it to "Head Genius" to show it to him. She then came back and told me that the problem was caused by the user, and thus not covered by the warranty.

I went back a few days later and showed it to another Genius. He instantly saw the problem and took it in for repair, and got my iBook's screen replaced under warrenty
__________________
TextCrafter for iOS ~ Craft & Share Text
void...
Voidness is offline   0 Reply With Quote
Old Aug 6, 2007, 08:38 PM   #11
SaleenS351
macrumors 6502
 
Join Date: Dec 2004
Location: California
i have similar issues regarding the polka dots, but there not too bad. The one i am concerned about is the black backing not being flush on one side. I was curious if this was a warranty issue.
__________________
2012 15" Retina Macbook Pro 2.6GHz i7,16GB RAM,512GB SSD |2012 iPad 3 AT&T LTE/Wifi 64GB |2012 iPhone 5 64GB A&T| 2010 Sony Vaio Z i5 2.53Ghz, 192GB SSD| 2006 MBP 2.16GHz C2D,2GB,120GB HD| Sony Nex-5n
SaleenS351 is offline   0 Reply With Quote
Old Dec 1, 2008, 12:22 AM   #12
nycdemn
macrumors newbie
 
Join Date: Dec 2008
listen

dude , make a reservation at another store if u can.

Go there and tell them your accelleromater isnt working properly. the screen and lighting is giving u issues and etc.

If the accellerometer isnt working they automatically swap your phone with a brand new one! or refurbed.. im not sure

also , if u want! open ur phone and mess wit the touch screen cable connection on board. theyll see ur touch screen aint working properly and ur accelerometer aint working. THEY have to replace it

I was hving issues with my phone and I was desperater. I went in and told the "genius" that my acce. isnt working. he replaced it right away.

ALSO make ur reservation , when the store closes. the guys there are tired and they dont go into furtahr details.. bla bla and they replace it.

I hope this helps!

peace
nycdemn is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Tips, Help and Troubleshooting

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Will apple still replace iphone 5's?? nyli2 iPhone 4 Sep 12, 2013 02:58 PM
Will Apple replace my iPhone? ProfessorJim iPhone 12 Jan 17, 2013 12:07 PM
Will Apple replace my iPhone 5? MacPro23 iPhone 4 Dec 13, 2012 10:15 AM
Apple In-Ears dead - will Apple replace them under the iPhone 5's warranty? Poki iPhone Accessories 12 Sep 27, 2012 12:01 PM
Will Apple Replace My iPhone 4? PLEASE HELP ME! NikkoCee20 iPhone Tips, Help and Troubleshooting 11 Jul 16, 2012 06:08 PM

Forum Jump

All times are GMT -5. The time now is 12:54 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC