Just thought I'd post this because I've read so many negative reports here about Apple service. I just think people don't post when everything went great.
My iBook beganhaving video problems on Sunday. The screen would distort and go out and the laptop would be useless. I took it to the Apple Store here in Tampa on Wednesday. The guy at the Genius Bar was very nice and knowledgeable. He took the laptop and told me I'd get it back from Apple in 5-7 days. This all happened at about 3PM on Wed.
So, I'm woken up this morning by a guy banging on my front door at 10AM. Lo and behold, it is the Airborne Express guy with a package for me from Memphis, TN. I knew full well what he had. I tore open the box, retrieved my iBook and tested it. I tried to get it not to work (not too aggressively, of course), but everything is functioning great. The didn't touch anything on my HDD and fulfilled my warranty magnificently.
So, I got my iBook back only 43 hours after I had sent it in. This is the kind of service I had always heard Apple gave to their products. Anybody else have some great Apple service success stories from when a laptop or desktop had broken down and Apple did a great, fast repair on it?
[edit: Just noticed something else. They replaced the motherboard, the video cable, and my Combodrive - which I hadn't even said was a problem. It was a slight problem, but I just thought some of those problems had to do with CDs I was reading, etc. A superlative job by Apple, checking the whole machine and making sure everything was in good working order.]
My iBook beganhaving video problems on Sunday. The screen would distort and go out and the laptop would be useless. I took it to the Apple Store here in Tampa on Wednesday. The guy at the Genius Bar was very nice and knowledgeable. He took the laptop and told me I'd get it back from Apple in 5-7 days. This all happened at about 3PM on Wed.
So, I'm woken up this morning by a guy banging on my front door at 10AM. Lo and behold, it is the Airborne Express guy with a package for me from Memphis, TN. I knew full well what he had. I tore open the box, retrieved my iBook and tested it. I tried to get it not to work (not too aggressively, of course), but everything is functioning great. The didn't touch anything on my HDD and fulfilled my warranty magnificently.
So, I got my iBook back only 43 hours after I had sent it in. This is the kind of service I had always heard Apple gave to their products. Anybody else have some great Apple service success stories from when a laptop or desktop had broken down and Apple did a great, fast repair on it?
[edit: Just noticed something else. They replaced the motherboard, the video cable, and my Combodrive - which I hadn't even said was a problem. It was a slight problem, but I just thought some of those problems had to do with CDs I was reading, etc. A superlative job by Apple, checking the whole machine and making sure everything was in good working order.]