Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Archive > Archives of Old Posts > Macintosh Computers

 
 
Thread Tools Search this Thread Display Modes
Old Aug 8, 2003, 09:38 AM   #1
Mr. MacPhisto
macrumors 6502
 
Join Date: Jan 2003
Apple service success

Just thought I'd post this because I've read so many negative reports here about Apple service. I just think people don't post when everything went great.

My iBook beganhaving video problems on Sunday. The screen would distort and go out and the laptop would be useless. I took it to the Apple Store here in Tampa on Wednesday. The guy at the Genius Bar was very nice and knowledgeable. He took the laptop and told me I'd get it back from Apple in 5-7 days. This all happened at about 3PM on Wed.

So, I'm woken up this morning by a guy banging on my front door at 10AM. Lo and behold, it is the Airborne Express guy with a package for me from Memphis, TN. I knew full well what he had. I tore open the box, retrieved my iBook and tested it. I tried to get it not to work (not too aggressively, of course), but everything is functioning great. The didn't touch anything on my HDD and fulfilled my warranty magnificently.

So, I got my iBook back only 43 hours after I had sent it in. This is the kind of service I had always heard Apple gave to their products. Anybody else have some great Apple service success stories from when a laptop or desktop had broken down and Apple did a great, fast repair on it?

[edit: Just noticed something else. They replaced the motherboard, the video cable, and my Combodrive - which I hadn't even said was a problem. It was a slight problem, but I just thought some of those problems had to do with CDs I was reading, etc. A superlative job by Apple, checking the whole machine and making sure everything was in good working order.]

Last edited by Mr. MacPhisto; Aug 8, 2003 at 10:07 AM.
Mr. MacPhisto is offline   0
Old Aug 8, 2003, 10:15 AM   #2
Mblazened
macrumors regular
 
Join Date: Dec 2002
Location: The Valley
Send a message via AIM to Mblazened
That's a pretty quick turnaround. It usually takes 4-5 days
__________________
Animator, Illustrator, Artist: www.maxforward.com
Mblazened is offline   0
Old Aug 8, 2003, 10:25 AM   #3
G4scott
macrumors 68020
 
G4scott's Avatar
 
Join Date: Jan 2002
Location: Austin, TX
My experiences are similar, although they went through CompUSA, who has to send laptops to Apple to be repaired.

I had an original iBook with a dead CD drive, and I took it in, CompUSA shipped it to Apple, and Apple replaced the CD drive, and quite a bit of the plastics on the exterior of the computer. They also replaced the handle, which was starting to crack.

I had another, white, 600mhz iBook, that had the same problem with the CD drive, so I took it to CompUSA, they sent it to Apple, and they fixed the CD drive, replaced the rubber feet on the bottom that had fallen off, and cleaned the screen so well, it looked like a new screen (they even put a sheet of foam in to protect it). Before the keyboard marks wouldn't come off the screen, but Apple managed to make them disappear.

The first repair was very prompt, except I had to chase down the airborne express van, because he was just leaving as I pulled up.

The second one took a while longer, because the CompUSA guys had to look at it, and I don't think anybody knew when it came it. I went in and asked, and they said that it wasn't there, and then another guy that works there that I knew said that they had my laptop.

CompUSA may be a bit sketchy, but Apple does a top notch job with repairs and service!
__________________
Hook 'em Horns!
G4scott is offline   0
Old Aug 8, 2003, 10:33 AM   #4
TEG
macrumors 604
 
TEG's Avatar
 
Join Date: Jan 2002
Location: Langley, Washington
Send a message via ICQ to TEG Send a message via AIM to TEG Send a message via MSN to TEG Send a message via Yahoo to TEG Send a message via Skype™ to TEG
I've loved Apple's Service, I just wish the service centers were closer to reduce the turn around time. Unfortunately, I've had to send in my TiBook More times than I'd like to have, but every time, I send in in on Friday and get it back by Thursday or Friday. Except one time, where they held on to it for two weeks, because they didn't have any replacement screens for it at the time.

TEG
__________________
Apple and Dell are the only ones in this industry making money. They make it by being Wal-Mart. We make it by innovation, - Steve Jobs
The Tegian Zone-Glass Onion Radio
TEG is offline   0
Old Aug 8, 2003, 10:33 AM   #5
edesignuk
Moderator emeritus
 
edesignuk's Avatar
 
Join Date: Mar 2002
Location: London, England
I had a great experience also (which I posted about at the time). My Quicksilver died, from the moment of making the call to AppleCare it was 48hrs until I had it back @ my desk working. That 48hrs included collection, repair, and return. No bad eh?
__________________
edesignuk is offline   0


 
MacRumors Forums > Archive > Archives of Old Posts > Macintosh Computers

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
What are some key factors that has lead to Apple's success? BenMarshall Community Discussion 8 Jan 19, 2014 10:44 PM
Apple.com Order Success! lordofthereef iPhone 55 Sep 20, 2013 02:55 AM
Success in Apple Appeal Process? macnchiefs iPad Apps 10 Jan 6, 2013 09:31 AM
Apple Store success stories? gadgetmo iPhone 7 Sep 29, 2012 02:58 AM
Apple Marketing Chief Phil Schiller Profiled as Key to Apple's Future Success MacRumors MacRumors.com News Discussion 67 Jun 23, 2012 11:22 PM

Forum Jump

All times are GMT -5. The time now is 09:16 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC