Apple IS Offering $200 Credit For Customers (With Caveat)

Amblinman · Sep 5, 2007, 06:13 PM

I just called Apple and got a $200 credit. They are offering price protection for any phones purchased "10 Days before 8/1 and after" (I phrased it like that because that's EXACTLY what the rep told me, and I had him repeat it twice).

Obviously this doesn't cover those of you who stood in line, but there it is. Also, just a warning, when you call Apple, expect a hold time of nearly 20 minutes.

Mods - I felt this info deserved its own thread, but if not, my apologies for starting a new thread.

GTiPhone · Sep 5, 2007, 06:44 PM

Its absolutely ridiculous that they offer you any refund whatsoever if its limited to that time frame. The product has been on the market for only 2 months!!!

How can they completely screw everyone who ponied up for them at launch?! This pathetic.

I feel PARTICULARLY screwed because I bought a 4 gig model. Not only is my iPhone already discontinued after 2 months, but now they offer double the storage at 100 dollars less than I paid!

WTF!!

Intake · Sep 5, 2007, 06:45 PM

Sounds like they are being generous. Apple Store Online stated 10 days from the date of shipment. Walk-in Apple stores have a 14 day price protection.

gibbz · Sep 5, 2007, 06:45 PM

is this real? i will call applestore is so. i bought mine on august 17.

amac4me · Sep 5, 2007, 06:49 PM

Quote:

Originally Posted by Amblinman

I just called Apple and got a $200 credit. They are offering price protection for any phones purchased "10 Days before 8/1 and after" (I phrased it like that because that's EXACTLY what the rep told me, and I had him repeat it twice).

Obviously this doesn't cover those of you who stood in line, but there it is. Also, just a warning, when you call Apple, expect a hold time of nearly 20 minutes.

Mods - I felt this info deserved its own thread, but if not, my apologies for starting a new thread.

Great. Nice to see you get the $200 credit.

Limeyness · Sep 5, 2007, 06:56 PM

i got a 200$ credit from AT&T, bought mine on iDay.

GTiPhone · Sep 5, 2007, 06:59 PM

Quote:

Originally Posted by Limeyness

i got a 200$ credit from AT&T, bought mine on iDay.

by doing what?

Amblinman · Sep 5, 2007, 07:05 PM

Quote:

Originally Posted by Limeyness

i got a 200$ credit from AT&T, bought mine on iDay.

iInteresting. I wouldn't be at all surprised if there's an unwritten policy to pretty much give people the credit if they ask for it regardless of purchase. There will be many more who don't take advantage than those who do, so Apple still makes out.

JPS · Sep 5, 2007, 07:08 PM

Just curious, but I bought a 4g ten days ago (by choice: I didn't need the 8, as I like my 30g iPod). What do I get, if anything?

/dev/toaster · Sep 5, 2007, 07:08 PM

Quote:

Originally Posted by GTiPhone

Its absolutely ridiculous that they offer you any refund whatsoever if its limited to that time frame. The product has been on the market for only 2 months!!!

How can they completely screw everyone who ponied up for them at launch?! This pathetic.

I feel PARTICULARLY screwed because I bought a 4 gig model. Not only is my iPhone already discontinued after 2 months, but now they offer double the storage at 100 dollars less than I paid!

WTF!!

When you buy a new to market item on the day it is released (not to mention stand inline for many hours for it) it comes along with certain risks. If you aren't willing to accept that, then don't buy items when they are first released.

I really don't get how people think they are being screwed.

nickspohn · Sep 5, 2007, 07:10 PM

Quote:

Originally Posted by JPS

Just curious, but I bought a 4g ten days ago (by choice: I didn't need the 8, as I like my 30g iPod). What do I get, if anything?

you can get $200 too

iPhoneyboy · Sep 5, 2007, 07:11 PM

I called Apple directly, and the store where I bought it... and they said NO to ANY credit after 14 days. Mine is less than 1 month old, but over the 14 days... so I have a hard time believing that this is an Apple policy. Maybe some are getting it on a case by case basis.

Amblinman · Sep 5, 2007, 07:13 PM

Quote:

Originally Posted by iPhoneyboy

I called Apple directly, and the store where I bought it... and they said NO to ANY credit after 14 days. Mine is less than 1 month old, but over the 14 days... so I have a hard time believing that this is an Apple policy. Maybe some are getting it on a case by case basis.

Call Apple directly. I had no issue with my rep. He didn't even flinch. Specifcally said they offer price protection and I'm just barely under a month in ownership.

Edit - Sorry, didn't see that you did call them directly. Call back. Tell them others have been offered price protection. It doesn't make sense that they'd offer it to some but not everyone.

iPhoneyboy · Sep 5, 2007, 07:15 PM

Quote:

Originally Posted by Amblinman

Call Apple directly. I had no issue with my rep. He didn't even flinch. Specifcally said they offer price protection and I'm just barely under a month in ownership.

Edit - Sorry, didn't see that you did call them directly. Call back. Tell them others have been offered price protection. It doesn't make sense that they'd offer it to some but not everyone.

I did call they directly... they said NO. And since I bought from a store they couldn't even look it up.

gikku · Sep 5, 2007, 07:19 PM

Quote:

Originally Posted by GTiPhone

Its absolutely ridiculous that they offer you any refund whatsoever if its limited to that time frame. The product has been on the market for only 2 months!!!

How can they completely screw everyone who ponied up for them at launch?! This pathetic.

I feel PARTICULARLY screwed because I bought a 4 gig model. Not only is my iPhone already discontinued after 2 months, but now they offer double the storage at 100 dollars less than I paid!

WTF!!

what did you expect?
A price rise and reduction in capacity. Get real.

Amblinman · Sep 5, 2007, 07:22 PM

Quote:

Originally Posted by iPhoneyboy

I did call they directly... they said NO. And since I bought from a store they couldn't even look it up.

Hmmm...I wonder if it's something only for those who purchased online? That wouldn't make any sense. I'd try again, dude. I got them to refund the $200 on mine and a friend I ordered it for around the same time.

shk718 · Sep 5, 2007, 07:25 PM

Quote:

Originally Posted by Limeyness

i got a 200$ credit from AT&T, bought mine on iDay.

i bought it at an apple store - called att and they said i'd have to bring my receipt to the apple store to try to get a refund

GTiPhone · Sep 5, 2007, 07:35 PM

Quote:

Originally Posted by gikku

what did you expect?
A price rise and reduction in capacity. Get real.

its been 2 months!! 2 months!!!

They as well have done it the DAY after launch.

kramgam · Sep 5, 2007, 07:43 PM

What exactly did you say and what department did you talk to.

AirmanPika · Sep 5, 2007, 07:43 PM

I'm waiting till tomorrow. Seems that its hit and miss what each apple rep says is "policy". My hunch is its at the discression of supervisors right now instead of a company wide policy. I'm not gonna call and pester em but I'll take the cash if they offer it.

n00basaur · Sep 5, 2007, 07:46 PM

I'll wait until it's officially announced.

tribe3 · Sep 5, 2007, 07:47 PM

Quote:

Originally Posted by Amblinman

Hmmm...I wonder if it's something only for those who purchased online? That wouldn't make any sense. I'd try again, dude. I got them to refund the $200 on mine and a friend I ordered it for around the same time.

I say it's BS. please post snapshot of your confirmation email from Apple.

JPS · Sep 5, 2007, 07:48 PM

Just called the store where I bought my 4g (which I'm very happy with) on August 25th. They told me to bring in my receipt within two weeks and I get $200 back. So my iPhone ends up costing me $200. I'd say that's pretty damned good.

vega07 · Sep 5, 2007, 07:51 PM

Quote:

Originally Posted by JPS

Just called the store where I bought my 4g (which I'm very happy with) on August 25th. They told me to bring in my receipt within two weeks and I get $200 back. So my iPhone ends up costing me $200. I'd say that's pretty damned good.

you mean your iphone ends up costing you $300.

drchipinski · Sep 5, 2007, 08:11 PM

I called, and was issued a $200 credit as well.

Sep 5, 2007, 06:13 PM	#1
Amblinman macrumors regular Join Date: Jul 2007	Apple IS Offering $200 Credit For Customers (With Caveat) I just called Apple and got a $200 credit. They are offering price protection for any phones purchased "10 Days before 8/1 and after" (I phrased it like that because that's EXACTLY what the rep told me, and I had him repeat it twice). Obviously this doesn't cover those of you who stood in line, but there it is. Also, just a warning, when you call Apple, expect a hold time of nearly 20 minutes. Mods - I felt this info deserved its own thread, but if not, my apologies for starting a new thread.

Sep 5, 2007, 06:45 PM	#4
gibbz macrumors 65816 Join Date: Jun 2007 Location: National Weather Center	is this real? i will call applestore is so. i bought mine on august 17. __________________ 32GB iPhone 3G S⃣ UMB 2.4/4GB/250GB MP 8x2.8/16GB MP 8x2.93/16GB/2x24" Apple LED Apple TV Gibbz

Sep 5, 2007, 07:11 PM	#12
iPhoneyboy macrumors member Join Date: Jul 2007	Not Giving Credits I called Apple directly, and the store where I bought it... and they said NO to ANY credit after 14 days. Mine is less than 1 month old, but over the 14 days... so I have a hard time believing that this is an Apple policy. Maybe some are getting it on a case by case basis.

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Sep 5, 2007, 06:44 PM	#2
GTiPhone Banned Join Date: Jul 2007 Location: Island Heights, NJ	Its absolutely ridiculous that they offer you any refund whatsoever if its limited to that time frame. The product has been on the market for only 2 months!!! How can they completely screw everyone who ponied up for them at launch?! This pathetic. I feel PARTICULARLY screwed because I bought a 4 gig model. Not only is my iPhone already discontinued after 2 months, but now they offer double the storage at 100 dollars less than I paid! WTF!!

Sep 5, 2007, 06:45 PM	#3
Intake macrumors newbie Join Date: Sep 2007	Sounds like they are being generous. Apple Store Online stated 10 days from the date of shipment. Walk-in Apple stores have a 14 day price protection.

Sep 5, 2007, 06:56 PM	#6
Limeyness macrumors newbie Join Date: Jun 2007	i got a 200$ credit from AT&T, bought mine on iDay.

Sep 5, 2007, 07:08 PM	#9
JPS macrumors regular Join Date: Aug 2007	Just curious, but I bought a 4g ten days ago (by choice: I didn't need the 8, as I like my 30g iPod). What do I get, if anything?

Sep 5, 2007, 07:43 PM	#19
kramgam macrumors newbie Join Date: Aug 2007	What exactly did you say and what department did you talk to.

Sep 5, 2007, 07:43 PM	#20
AirmanPika macrumors 6502 Join Date: Jun 2007 Location: Alexandria, VA	I'm waiting till tomorrow. Seems that its hit and miss what each apple rep says is "policy". My hunch is its at the discression of supervisors right now instead of a company wide policy. I'm not gonna call and pester em but I'll take the cash if they offer it.

Sep 5, 2007, 07:46 PM	#21
n00basaur macrumors regular Join Date: Apr 2007	I'll wait until it's officially announced.

Sep 5, 2007, 07:48 PM	#23
JPS macrumors regular Join Date: Aug 2007	Just called the store where I bought my 4g (which I'm very happy with) on August 25th. They told me to bring in my receipt within two weeks and I get $200 back. So my iPhone ends up costing me $200. I'd say that's pretty damned good.

Sep 5, 2007, 08:11 PM	#25
drchipinski macrumors 6502 Join Date: Jul 2007	I called, and was issued a $200 credit as well.