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Old Sep 14, 2007, 03:40 AM   #1
Daveway
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iPhone no longer rotates

I just noticed today that my iPhone doesn't re-orient itself when I turn it in any application that its supposed to. It doesn't do it in pictures, safari, or iPod. I've restored it twice and it still isn't working. Broken accelerometer?

Any ideas? I'll be calling Apple tomorrow to see what they say, maybe a replacement. FWIW I bought it from a local ATT.
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Old Sep 14, 2007, 04:18 AM   #2
nizz
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that sucks, i really hope it won't become a common problem.. but
im sure apple will cover this in their warranty.
until then, it probably wont be that bad, as you can hopefully live without these features for a day
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Old Sep 14, 2007, 04:40 AM   #3
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How have they been handling replacements? Ship a new one then ship the broken one back?
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Old Sep 14, 2007, 05:40 AM   #4
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if you go though their rma process. They will send you a kit and instructions on how to send in your phone. They will then try to fix it if they can. If not they will replace it. It'll probably be a refurbished unit though (mine was). Also if they replace it your purchase date will reset to the day they send you the new phone. So hope you have the receipt if you want th 100 rebate.
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Old Sep 14, 2007, 08:40 AM   #5
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Quote:
Originally Posted by Daveway View Post
I just noticed today that my iPhone doesn't re-orient itself when I turn it in any application that its supposed to. It doesn't do it in pictures, safari, or iPod. I've restored it twice and it still isn't working. Broken accelerometer?

Any ideas? I'll be calling Apple tomorrow to see what they say, maybe a replacement. FWIW I bought it from a local ATT.
Could be broken, but the accelerometer is twitchy all by itself, too. For the sake of argument, try just resetting your iPhone, not doing another restore. And then hold your iPhone straight up and down vertically, parallel to your body, then rotate it to horizontal. I've noticed sometimes I have to do this to get it to work because if I'm holding it at a bit of an angle the accelerometer can't figure out exactly how the iPhone is oriented.
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Old Sep 14, 2007, 02:28 PM   #6
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What is weird is that even after many restores it still won't work, but I tried the 3rd party sensor app and it was registering the accelerometer.

I talked to Apple, the guy was really helpful and nice, and they're sending me a free loaner for the repair.
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Old Sep 18, 2007, 12:49 AM   #7
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Quote:
Originally Posted by Daveway View Post
I just noticed today that my iPhone doesn't re-orient itself when I turn it in any application that its supposed to. It doesn't do it in pictures, safari, or iPod. I've restored it twice and it still isn't working. Broken accelerometer?

Any ideas? I'll be calling Apple tomorrow to see what they say, maybe a replacement. FWIW I bought it from a local ATT.
Mine started doing this, or NOT doing this, on Saturday. I have reset and restored it but still not rotating. I will take it in on Wednesday and see what happens.
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Old Sep 18, 2007, 01:23 AM   #8
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Mine is also becoming a bit sketchy with rotating. Sometimes I have to rotate the phone 3, 4 times to get it to 'register' and kick in the rotate.
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Old Sep 19, 2007, 07:59 PM   #9
wattage
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Took mine to the Apple Store and the Genius looked it over, restored it again and then gave me a new phone. This time they didn't want the box and dock and stuff, just the phone and gave me a different one. I asked if it was a refurb. and they said they honestly didn't know, but even their refurbs get the guts transported to new outer case and looked over for accuracy.

So far so good on iPhone #3.
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Old Sep 19, 2007, 08:29 PM   #10
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I got my loaner phone in yesterday (obviously didn't pass QC) and sent my defect out tonight. I'll see what they do with it and report back.
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Old Sep 19, 2007, 08:35 PM   #11
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make sure you hold it at an angle (not parallel to the ground).
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Old Sep 19, 2007, 08:37 PM   #12
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Originally Posted by jecapaga View Post
Mine is also becoming a bit sketchy with rotating. Sometimes I have to rotate the phone 3, 4 times to get it to 'register' and kick in the rotate.
Now everytime my iphone does not rorate it scares me if there is a serious problem lurking behind. I hope this isn't a common issue.
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Old Jun 24, 2010, 05:21 PM   #13
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Silly Possibility

Never discount the obvious

The new OS allows you to lock the orientation. If start clicking away like I did, you might lock it. The locking tool is in the multitasking toolbar on the far left.

Quote:
Originally Posted by Daveway View Post
I just noticed today that my iPhone doesn't re-orient itself when I turn it in any application that its supposed to. It doesn't do it in pictures, safari, or iPod. I've restored it twice and it still isn't working. Broken accelerometer?

Any ideas? I'll be calling Apple tomorrow to see what they say, maybe a replacement. FWIW I bought it from a local ATT.
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Old Jun 24, 2010, 05:24 PM   #14
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Quote:
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Never discount the obvious

The new OS allows you to lock the orientation. If start clicking away like I did, you might lock it. The locking tool is in the multitasking toolbar on the far left.
Necro-thread! Ahh!
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Old Jul 30, 2010, 12:24 AM   #15
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Originally Posted by natefair View Post
Never discount the obvious

The new OS allows you to lock the orientation. If start clicking away like I did, you might lock it. The locking tool is in the multitasking toolbar on the far left.
Thank you Natefair, this was the answer I needed. I need to be a little less "click" happy.
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Old Jul 30, 2010, 12:41 AM   #16
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Quote:
Originally Posted by natefair View Post
Never discount the obvious

The new OS allows you to lock the orientation. If start clicking away like I did, you might lock it. The locking tool is in the multitasking toolbar on the far left.
You do know that you responed to a three year old post, right?
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Old Jul 30, 2010, 12:46 AM   #17
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Originally Posted by natefair View Post
Never discount the obvious

The new OS allows you to lock the orientation. If start clicking away like I did, you might lock it. The locking tool is in the multitasking toolbar on the far left.
Lol I dont think the iPhone had this feature 3 years ago
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Old Aug 4, 2010, 10:31 AM   #18
trevor.7
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Wink You are a real star! Thank you

You are a star! I had locked mine inadvertently and was getting really frustrated until I found your note. Many, many thanks! What a poor design feature that lets you lock yourself so easily. I did notice the locked symbol on my screen but hadn't a clue what it meant, so began searching until I got to here.




Quote:
Originally Posted by natefair View Post
Never discount the obvious

The new OS allows you to lock the orientation. If start clicking away like I did, you might lock it. The locking tool is in the multitasking toolbar on the far left.
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Old Aug 4, 2010, 11:59 AM   #19
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Did you check orientation lock?
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Old Aug 4, 2010, 12:54 PM   #20
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dude I was locked and i knew it but did not and now its fixed but its not cause of this 3 yr old thread but I think it was good to bring it back to help the new problem of locking your self and not knowing it so I guess what comes around goes around let history repeat it self again
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Old Aug 6, 2010, 12:46 AM   #21
Maestro-nick
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Power off and on again. Worked for me. Safari just seemed stuck since the rest of the apps worked still.
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Old Aug 8, 2010, 11:24 AM   #22
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Quote:
Originally Posted by natefair View Post
Never discount the obvious

The new OS allows you to lock the orientation. If start clicking away like I did, you might lock it. The locking tool is in the multitasking toolbar on the far left.
I can't find the orientatio lock you mention here. Is it setting for the phone in general or for something in particular?
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Old Aug 8, 2010, 01:31 PM   #23
dave420
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Originally Posted by nalsop View Post
I can't find the orientatio lock you mention here. Is it setting for the phone in general or for something in particular?
I hate to bring this thread back up to the top, but I'll answer this question:
You can double tap the home button to open up the recent program list, then go to the left to access the orientation lock. This method works on iOS 4.
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Old Aug 8, 2010, 02:35 PM   #24
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Not to be rude or anything, but people have bought a 500/$600 phone and not know how to use it? Come on people.
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Old Aug 8, 2010, 03:15 PM   #25
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OP, c'mon man, this and 'left speaker is broken' jokes are getting old really fast.
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