Hi,
I'm writing on behalf of a friend who purchased a MacBook this summer in the U.S. but lives here in Egypt. The machine won't boot at all, I've tried all I can, and think now there may be a hardware problem. A few questions...
1. A MacBook warranty is international yes? Can anyone show me somewhere on the Apple site that actually confirms this?
2. We have an Apple Authorised Service Provider here in Egypt, but they are refusing to repair it under warranty, saying they are not obliged to accept warranty repairs for machines purchased elsewhere. Can this be true? Instead they quoted him approx. $1300 for a new logic board!
3. If (2) above isn't true, what can he do short of flying back to the U.S.? Is there anything that says they HAVE to accept a warranty repair?
Thanks in advance,
Ben
I'm writing on behalf of a friend who purchased a MacBook this summer in the U.S. but lives here in Egypt. The machine won't boot at all, I've tried all I can, and think now there may be a hardware problem. A few questions...
1. A MacBook warranty is international yes? Can anyone show me somewhere on the Apple site that actually confirms this?
2. We have an Apple Authorised Service Provider here in Egypt, but they are refusing to repair it under warranty, saying they are not obliged to accept warranty repairs for machines purchased elsewhere. Can this be true? Instead they quoted him approx. $1300 for a new logic board!
3. If (2) above isn't true, what can he do short of flying back to the U.S.? Is there anything that says they HAVE to accept a warranty repair?
Thanks in advance,
Ben