Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Archive > Archives of Old Posts > Macintosh Computers

 
 
Thread Tools Search this Thread Display Modes
Old Sep 18, 2003, 08:59 AM   #1
wowoah
macrumors regular
 
Join Date: Jul 2003
Location: Berkeley, CA
Apple Store repair experiences?

Hi all, I'm just wondering if anyone could post their experiences with bringing their PowerBooks to AppleStore's for repair. My PowerBook G4 (Titanium, sadly) has a display issue that the tech told me to bring in, but I use this thing almost regiously for classes. I'm thinking I'll bring it in Thursday morning, so it can get repaired over the weekend. What do you think the chances are I'll get it back by Monday?

Thanks for the input!
wowoah is offline   0
Old Sep 18, 2003, 09:37 AM   #2
MacBoyX
macrumors 6502
 
Join Date: Jan 2003
Location: East Coast, USA
Send a message via AIM to MacBoyX Send a message via Yahoo to MacBoyX
Ok,

Wednesday nite, my iBook's HD started clicking.

Took it to the Apple store in King of Prussia at 3:30PM friday.

It was back at the Apple store by noon on tuesday.


Figure it will ship over night to Apple the day you bring it in. Takes a day to fix
and a day to ship back.

EXPECT a week tho just in case. If the issue is obvious and is defintely repeatble but if it's not, it can take a while for Apple to diagnose it.

This is also the case with my 1G iPod.

Called on Thursday to complain it wouldnt hold a charge...Apple sent me an Airborne Express box that arrived Friday AM. Scheduled a Pick up by AirBorne Express on Sat AM. Wednesday AM i had a new iPod at my door with an Apology letter signed by Steve.

You're gonna lose some time but not that much. They understand you need it back.

MacboyX
__________________
--macboyX
http://www.macboyx.com/
______________________________

MacBook 2.0GHz Black, 1GB RAM, 80GB HD
iMac G5 2.1GHz, 1.5GB RAM 250GB HD
MacBoyX is offline   0
Old Sep 18, 2003, 09:53 AM   #3
SilentPanda
Moderator emeritus
 
SilentPanda's Avatar
 
Join Date: Oct 2002
Location: The Bamboo Forest
My logic board on my flat panel iMac went bad (read, I didn't have it lightning protected and it got hit). I called Apple and told them lightning hit my computer and it wasn't working. They told me to take it to some place about 30 minutes north of me. I took it on a Tuesday night and the repair shop called me Wednesday night to tell me it was fixed. I don't know if they had the part sitting around or what but that was super fast. But it wasn't an apple store... good ol' apple care to the rescue... now I have protection on any given route to my computer...
__________________
My 24 hour web cam! ʕノᴥʔノ ︵ ┻━┻
SilentPanda is offline   0
Old Sep 19, 2003, 05:01 PM   #4
tangerinedream
macrumors newbie
 
Join Date: Aug 2003
Location: Boston
ibook repair

I bought a tangerine ibook on ebay that was all sorts of broken- I brought it into apple in salem NH on monday morning and they called to tell me it was ready on wednesday. There aren't too many companies who provide lickety-split service like that- I was waaaay impressed!
tangerinedream is offline   0
Old Sep 19, 2003, 06:03 PM   #5
CrackedButter
macrumors 68040
 
CrackedButter's Avatar
 
Join Date: Jan 2003
Location: 51st State of America
This one time the time wouldn't keep on my ibook and everytime i turned it off the clock reset itself. Whenever i unplugged it and left the battery out.
I phoned apple and they told me to reset the power management thing while rebooting, anyway it didn't work. I went through some other steps with them and nothing seemed to work.
I had to send it in and it took about 2 weeks to ship it and get it back (i live in the UK).

At the time i had a broken modem connector where the cord was pulled from the machine and took the port out with it. They fixed that and i didn't mention it, the broken peices were tiny as well. So that was good

Anyway it still didn't work (clock reseting itself that is). I phoned them up and had it sent back and then 2 weeks later it was back in my hands.

IT still didn't work. i rang up the 3rd party that were holding my laptop, and I explained TO THEM (not apple this time) what i was doing and why the clock wasn't keeping the time.

Anyway, they mentioned the little known fact about the iBook not having an onboard cmos type battery ... yeah and how you've got to have the power cord plugged in or the battery in the machine...

Thankfully nothing has ever REALLY gone wrong.
__________________
"Absorb what is useful, Discard what is not, Add what is uniquely your own" - Bruce Lee
http://jonathanjk.com
CrackedButter is offline   0
Old Sep 19, 2003, 11:48 PM   #6
Mr. MacPhisto
macrumors 6502
 
Join Date: Jan 2003
My iBook's video acted up and made the computer unusable about a month and a half ago. I brought it to the Apple Store on a Wednesday at about 3PM and they set it up to have it delivered back to me (Apple Store is about 15-20 min drive away from me).

I woke up on Friday morning to a knocking on my door. It was AirBorne Express @ 10AM. My iBook had been to Memphis, TN and back in less than 48 hours and was fixed. Apple replaced the system board, replaced my video connector, and felt my combo-drive wasn't up to snuff (it had been acting up, but I said nothing about it) and they replaced it. Never gotten that kind of service anywhere else.
Mr. MacPhisto is offline   0


 
MacRumors Forums > Archive > Archives of Old Posts > Macintosh Computers

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Lens repair experiences? Westside guy Digital Photography 5 May 6, 2014 09:55 PM
Apple liquid damage repair experiences? sophie anne MacBook Pro 2 Apr 13, 2014 09:30 PM
Apple store replace or repair in-store today? cpthk iPhone 9 Dec 21, 2013 01:16 PM
Early Experiences with Apple Retail Store iBeacon Technology Prove Mixed MacRumors MacRumors.com News Discussion 86 Dec 8, 2013 05:52 PM
Apple Store Experiences Cpt-Waffles Buying Tips and Advice 25 Mar 4, 2013 10:58 PM

Forum Jump

All times are GMT -5. The time now is 02:26 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC