Apple Internal Knowledgebase Docs

MacRumors · Sep 25, 2003, 05:33 AM

One reader inadvertantly ran across some "internal" Apple Knowledge base documents when doing a routine search for Mac OS X 10.2.8 issues on Apple's knowledge base site.

billyb · Sep 25, 2003, 09:16 AM

glad to see they're working (hopefully) on the clicking speaker issue on iBooks. my fiance has one and it drives her insane, and, by extension, me as well.

cubist · Sep 25, 2003, 09:25 AM

My Cube has the iTunes problem mentioned. I've actually had my first Kernel Panic from this situation. I can't rip any CDs in the Cube; I have to use an old G4 tower with the achingly slow DVD-RAM drive.

Powerbook G5 · Sep 25, 2003, 09:41 AM

Damn, a nice 5 internal issues with the 15" PowerBook (FW800), all of which seem pretty serious. I serious hope I do not have to send my PowerBook back as soon as I receive it! Are these just 10.2.8 problems or actual hardware problems? I mean, since these computers are being sent with 10.2.7 installed, would that mean they wouldn't have these problems?

crees! · Sep 25, 2003, 09:54 AM

Quote:

Originally posted by Powerbook G5
Damn, a nice 5 internal issues with the 15" PowerBook (FW800), all of which seem pretty serious. I serious hope I do not have to send my PowerBook back as soon as I receive it! Are these just 10.2.8 problems or actual hardware problems? I mean, since these computers are being sent with 10.2.7 installed, would that mean they wouldn't have these problems?

So is this an "after we receive and notice any problems to contact apple deal" ? Or is Apple doing this themselves at the plant? I wonder for those who said their PB's have been pushed back in shipment date are ones with these problems?? I should receive my PB today and will make note here of any issues.

clonenode · Sep 25, 2003, 03:02 PM

The "capture" language is Apple internal-speak for "let hardware engineering know about the problem. Don't just treat this as a simple defect. These are new machines and we want to jump on (fix) any engineering defects right away."

Griffindor73 · Sep 25, 2003, 03:25 PM

Quote:

Originally posted by billyb
glad to see they're working (hopefully) on the clicking speaker issue on iBooks. my fiance has one and it drives her insane, and, by extension, me as well.

Thank god its not just me!!! Mine does that too when I am running it on battery. If you run iTunes silently it seems to stop it, but it shouldn't do it in the first place!

bidge · Sep 25, 2003, 04:15 PM

My iPods done that freeze thing a couple of times. So I'm glad that I'm not the only one it happens to.

e2chris · Sep 25, 2003, 04:52 PM

This is funny. All the people who say they wont buy a RevA G5 when they come out and look at all the problems with the new 15''. Lamers.

"If you make it, they will come"

pgfitzgerald · Sep 25, 2003, 05:44 PM

Hmmm...

I went to my local Apple Store last Tuesday and picked up the new 15" PowerBook. I had some strange issues with getting through the initial registration process. It stopped on "disconnecting" but didn't lock up. The bouncing ball animation just kept bouncing for an hour. So I turned it off and back on. It booted up fine after that, but I missed the rest of the questions.

I usually install from scratch anyway, so I did. The only problem I had after that was when I tried to use the restore CD to install iDVD. I couldn't get the restore CD to show up when I put it in the drive. I could eject just fine, but no CD or DVD would show up on the desktop. Rebooting fixed that problem.

Also, the Super Drive makes a funny noise when coming out of sleep, but I think that's normal. Is that normal? Should I worry about any of this? Should I contact Apple?

Paul

brhmac · Sep 25, 2003, 06:09 PM

Quote:

Hot Issue: iPod (with Dock Connector) - Unresponsive, "Stuck", "Frozen", or "Locked Up" Escalate any case of an unresponsive iPod that is stuck at any text view and cannot be reset. Note: This document does not apply to cases in which the iPod is stuck at the Apple logo, but links to those documents are provided below.

This condition has happened to my iPod a couple of times -- when I was nowhere near my dock converter or my PowerBook. Anyone know how to reset an iPod w/o the dock or a PB?

Will a software fix from Apple fix the problem?

Will Apple make a software fix to fix the problem?

BrandonRP0123 · Sep 25, 2003, 09:49 PM

They've got a document on the 12" and 17" feet issue. Yay.

Powerbook G5 · Sep 25, 2003, 10:00 PM

Quote:

Originally posted by BrandonRP0123
They've got a document on the 12" and 17" feet issue. Yay.

That'd be nice...even my old G3 PowerBook is missing feet so this is not a recent issue...it's been years! It's nice to see that they will finally start sending replacement feet without having us pay to replace the entire bottoms of our PowerBooks.

simX · Sep 25, 2003, 10:37 PM

Quote:

Originally posted by brhmac
This condition has happened to my iPod a couple of times -- when I was nowhere near my dock converter or my PowerBook. Anyone know how to reset an iPod w/o the dock or a PB?

Will a software fix from Apple fix the problem?

Will Apple make a software fix to fix the problem?

To reset a stuck iPod, hold down the menu and play buttons simultaneously for 5 seconds. Make sure the hold switch is not activated (the orange line should not be showing). This should restart the iPod, but will not affect any stored data on it.

theipodgod16 · Sep 26, 2003, 01:23 AM

just remember to set the correct time on ur ipod after u reset it, so all of your calenders are correct!

charlesc · Sep 26, 2003, 02:07 AM

Glad to know I'm not alone either on some of this stuff.

My rev.a 12" PB shure as heck wobbles when on a flat surface. I've also had to reset my iPod (30gig) under the same circumstances twice now.

virtualsid · Sep 26, 2003, 08:08 AM

PowerBook G4 (15-inch FW 800) computers are being captured if the display pools or has white spots

What is a 'display pool'? Can anyone enlighten me please?

bcsimac · Sep 26, 2003, 05:10 PM

They are interesting articles that is for sure!

BrandonRP0123 · Sep 28, 2003, 01:40 AM

Quote:

Originally posted by virtualsid

What is a 'display pool'? Can anyone enlighten me please?

Touch the screen with your finger. Pool. If theres stress on and around the frame of the display it could display pools or white spots, thus the notice

Phil Of Mac · Sep 29, 2003, 12:16 AM

Quote:

Originally posted by simX
To reset a stuck iPod, hold down the menu and play buttons simultaneously for 5 seconds. Make sure the hold switch is not activated (the orange line should not be showing). This should restart the iPod, but will not affect any stored data on it.

Toggle the hold button back and forth first.

My iPod freezes sometimes, but my 15" AlBook is flawless. I love it.

Sep 25, 2003, 05:33 AM	#1
MacRumors macrumors bot Join Date: Apr 2001	Apple Internal Knowledgebase Docs One reader inadvertantly ran across some "internal" Apple Knowledge base documents when doing a routine search for Mac OS X 10.2.8 issues on Apple's knowledge base site.

Sep 25, 2003, 09:16 AM	#2
billyb macrumors member Join Date: Apr 2003	clicking speakers glad to see they're working (hopefully) on the clicking speaker issue on iBooks. my fiance has one and it drives her insane, and, by extension, me as well.

Sep 25, 2003, 09:41 AM	#4
Powerbook G5 macrumors 68040 Join Date: Jun 2003 Location: St Augustine, FL	Damn, a nice 5 internal issues with the 15" PowerBook (FW800), all of which seem pretty serious. I serious hope I do not have to send my PowerBook back as soon as I receive it! Are these just 10.2.8 problems or actual hardware problems? I mean, since these computers are being sent with 10.2.7 installed, would that mean they wouldn't have these problems? __________________ iMac, therefore, iAm.

Sep 25, 2003, 03:02 PM	#6
clonenode macrumors regular Join Date: Feb 2002	The "capture" language is Apple internal-speak for "let hardware engineering know about the problem. Don't just treat this as a simple defect. These are new machines and we want to jump on (fix) any engineering defects right away." __________________ c l o n e n o d e o n e o f m a n y

Sep 25, 2003, 09:49 PM	#12
BrandonRP0123 macrumors regular Join Date: Jul 2003 Location: Sunnyvale, CA	They've got a document on the 12" and 17" feet issue. Yay. __________________ 12" PowerBook 867 533Mhz Power Mac G4

Sep 25, 2003, 09:25 AM	#3
cubist macrumors 68000 Join Date: Jul 2002 Location: Muncie, Indiana	My Cube has the iTunes problem mentioned. I've actually had my first Kernel Panic from this situation. I can't rip any CDs in the Cube; I have to use an old G4 tower with the achingly slow DVD-RAM drive.

Sep 25, 2003, 04:15 PM	#8
bidge macrumors 6502 Join Date: Jul 2002 Location: New Zealand	My iPods done that freeze thing a couple of times. So I'm glad that I'm not the only one it happens to.

Sep 25, 2003, 04:52 PM	#9
e2chris Banned Join Date: Jul 2002	This is funny. All the people who say they wont buy a RevA G5 when they come out and look at all the problems with the new 15''. Lamers. "If you make it, they will come"

Sep 25, 2003, 05:44 PM	#10
pgfitzgerald macrumors newbie Join Date: Sep 2003	Hmmm... I went to my local Apple Store last Tuesday and picked up the new 15" PowerBook. I had some strange issues with getting through the initial registration process. It stopped on "disconnecting" but didn't lock up. The bouncing ball animation just kept bouncing for an hour. So I turned it off and back on. It booted up fine after that, but I missed the rest of the questions. I usually install from scratch anyway, so I did. The only problem I had after that was when I tried to use the restore CD to install iDVD. I couldn't get the restore CD to show up when I put it in the drive. I could eject just fine, but no CD or DVD would show up on the desktop. Rebooting fixed that problem. Also, the Super Drive makes a funny noise when coming out of sleep, but I think that's normal. Is that normal? Should I worry about any of this? Should I contact Apple? Paul

Sep 26, 2003, 01:23 AM	#15
theipodgod16 macrumors 6502 Join Date: Aug 2003	just remember to set the correct time on ur ipod after u reset it, so all of your calenders are correct!

Sep 26, 2003, 02:07 AM	#16
charlesc macrumors member Join Date: Aug 2003 Location: San Diego, CA	Re: Apple Internal Knowledgebase Docs Glad to know I'm not alone either on some of this stuff. My rev.a 12" PB shure as heck wobbles when on a flat surface. I've also had to reset my iPod (30gig) under the same circumstances twice now.

Sep 26, 2003, 08:08 AM	#17
virtualsid macrumors newbie Join Date: Aug 2003	PowerBook G4 (15-inch FW 800) computers are being captured if the display pools or has white spots What is a 'display pool'? Can anyone enlighten me please?

Sep 26, 2003, 05:10 PM	#18
bcsimac macrumors 6502 Join Date: Nov 2002 Location: Bolivar, TN	They are interesting articles that is for sure!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode