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Old Dec 2, 2007, 01:25 PM   #1
sash
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Swollen and bent out battery in MacBook Pro

Hi,

Never thought it would happen to me...

A few weeks ago I've noticed a strange battery / power behaviour: my MBP began to shut off when almost reaching the end of the battery limit, and all the times these shutoffs happened without any notice / warning etc. I was loosing all the work, the machine has not been put in sleep etc., it just shut off with all the consequences. I was thinking about some bugs with power management in Leopard. After a few days, my MPB began to shutoff even sooner, in less than one hour, than in a half an hour...

Today I've noticed, that the battery aluminium closure has been bent, the battery is deformed -- and swelled. The swelling process has not gone too far, that's the reason I haven't noticed it sooner (and the bottom of the MBP is always covered by iLap), but the deformation is obvious.

I guess, the power shutoffs were due to temperature swelling of the battery. While cool, it fitted in its place as it should be. After warming up, the battery swelled out, getting out its position and contacts.

OK, I've found the reason of the problem, what can I do now? Can the swollen battery be replaced by Apple without charge? My series number has not been recalled previously, so I don't know what to think.

Does anybody have a similar experience?

Thank you,
sash
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Old Dec 2, 2007, 04:59 PM   #2
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Take it out, don't use it, and call Apple support to get a replacement, or drop in to see a 'genius'.


If you do a quick search, you'll see there have been issues (but you should confirm your serial matches on the Apple website):


http://forums.macrumors.com/showthre...ighlight=A1189

http://forums.macrumors.com/showthre...ighlight=A1189
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Old Dec 2, 2007, 05:01 PM   #3
sturigdson
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Yeah, I'm with bigandy. Don't hesitate with this one.

A swollen battery is a very bad sign, but almost always of a manufacturing defect [or design issue] in the batt itself. They should replace it for you with very few questions.
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Old Dec 2, 2007, 05:09 PM   #4
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I've experienced it twice so far, and my colleagues have also reported issues. Crap hardware, crap batteries, I dunno...

Anyway, if it's covered under Applecare you should be able to just take it to a Store for exchange, or send it in for replacement.
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Old Dec 2, 2007, 05:36 PM   #5
sash
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Hi,

So I'm not along, that's good.

Quote:
Originally Posted by bigandy View Post
Take it out, don't use it, and call Apple support to get a replacement, or drop in to see a 'genius'.
The problem is, I'm from Belgium, so no 'geniuses' here: I've bought it from the (online) Apple Store...

I'm going to call the Apple Store Monday morning. Curious about their reaction.

Sad, men, sad...

sash

Edited: I've read in one of the posts, that the battery affected had the Serial No 6N620... Mine Serial No is 6N6186...
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Last edited by sash; Dec 2, 2007 at 05:43 PM.
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Old Dec 2, 2007, 06:08 PM   #6
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I think apple will replace it for free without any problems, right away. The last thing they want is the battery to explode on you. Call them up ASAP and tell them about the swelling.
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Old Dec 3, 2007, 07:15 AM   #7
sash
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Quote:
Originally Posted by f1400 View Post
I think apple will replace it for free without any problems, right away. The last thing they want is the battery to explode on you. Call them up ASAP and tell them about the swelling.
Hi,

Yes, you're 100 % right. I've called the Apple Store, and after providing the MBP SN and describing the situation, I've got the replacement. Apparently, all of the MBPro's battery have now 2 years warranty, and not the 1 year as before (because of the scale of the problem). No shipment costs as well, which make the solution just fine for me. I should only wait for app. 3 days, but that's not a big problem...

Thank you all!
sash
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Old Dec 3, 2007, 07:58 AM   #8
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Quote:
Originally Posted by sash View Post
Hi,

Yes, you're 100 % right. I've called the Apple Store, and after providing the MBP SN and describing the situation, I've got the replacement. Apparently, all of the MBPro's battery have now 2 years warranty, and not the 1 year as before (because of the scale of the problem). No shipment costs as well, which make the solution just fine for me. I should only wait for app. 3 days, but that's not a big problem...

Thank you all!
sash
Is it just the MacBook Pro or does it include the MacBook as well?
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Old Dec 3, 2007, 09:14 AM   #9
sash
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Quote:
Originally Posted by kaiwai View Post
Is it just the MacBook Pro or does it include the MacBook as well?
Hi kaiwai,

To be honest, I don't really know. The tech has mentioned only the MacBook Pros. Why? -- maybe just because he was speaking only about the model in question (and in that case MacBooks could have this extended warranty as well), maybe the extended warranty covers only the MacBook Pros...

But as f1400 has mentioned: 'The last thing they want is the battery to explode on you.' That's quite right. I presume, it's much more easy to quietly replace a number of swollen batteries, than to face some collective suit or something like that...

Thanks,
sash
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Old Dec 4, 2007, 10:56 AM   #10
sash
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And that's how the story's ended: in less than 20 hours after contacting the Apple Store, I've got the new battery free of charge. Totally happy ending.

Thanks,
sash
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Old May 10, 2010, 12:09 PM   #11
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I know this is an old topic - but my reply is relevant. At 10:30am my battery started popping out (MacBook Pro). I set up an appointment at the local Apple Store and by 12:30pm I was home with my computer... All's well that ends well..

Quote:
Originally Posted by sash View Post
And that's how the story's ended: in less than 20 hours after contacting the Apple Store, I've got the new battery free of charge. Totally happy ending.

Thanks,
sash
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Old May 20, 2010, 10:41 AM   #12
xxdaix
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Angry Apple will not replace my battery

Hi there
I noticed that my battery had swollen in my MBP, so took it to my local approved repair center, the guy there said he hadn't seen a battery swollen so bad.
(Pic's below)

http://www.flickr.com/photos/5043382...n/photostream/


http://www.flickr.com/photos/5043382...n/photostream/

and I should call apple technical help, which i did when I got home, they've said that as my laptop is 4 years they are not will to swap the battery even though it is a technical fault as to why it has done this.

I am not happy that in the UK Apple are not prepared to help.

Last edited by xxdaix; May 20, 2010 at 10:45 AM. Reason: trying to get photos to show up
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Old May 20, 2010, 10:54 AM   #13
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Originally Posted by sash View Post
I'm from Belgium, so no 'geniuses' here
Don't be so harsh. Have a little respect for your country!


Kidding.
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Old May 20, 2010, 10:55 AM   #14
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Can these swollen batteries occur in a unibody? Does it warp the aluminum case itself?
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Old Aug 27, 2010, 03:06 AM   #15
HB in Tokyo
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Thumbs up Apple makes good on its "Pop Tart" battery

Ok, it just happened to me, too, and it was a bit frightening... like your precious baby just developed a huge nasty wart on her nose!

I live in Japan, where there was a news story a few days ago that an iPod had caught fire on a commuter train. That's the first thing that came to mind.

In my case, I noticed my MacBook Pro was sort of raised and rocking on the stand I use. I figured a pen had gotten underneath it somehow, and so I lifted it up... and was shocked to see that the door of the battery compartment had sprung open, the battery was swollen, and you could see it all bloated up like a Pop Tart in its plastic bag... Freaked me out!

I turned my Mac off and unplugged it, figuring it was ready to explode or burst into flames. I gingerly touched the bottom and felt just the usual bit of warmth.

On my iPad I Googled it up and found that this is pretty common; that some Apple stores will even give you a free battery out of warranty. It does not explode or overheat in that condition, but the common advice is to shut down your laptop when through using it and take it ASAP to your nearest Apple Store.

So we made a Genius appointment and took it to the closest Apple Store (there are two here) and that's exactly what the Genius did -- gave us a free battery in about 15 minutes, plus replaced a key I had lost. That's despite the laptop being long out of warranty. It was a great experience.

Now I understand why, about a month ago, it was hard to press the space bar. The swollen battery was distorting the innards, and bulging upward and that made it so the space bar had no play except at each end. I rapped it with my knuckles a few times thinking that would free it up, and it worked, but apparently only because it sprung open the door on the compartment (which I never noticed until it got really bad). That must have released the pressure and everything went back to normal operation.

I forgot to take a picture of it, but it was like this -- you can see the battery split open at lower right.

http://www.flickr.com/photos/5043382...n/photostream/

The good thing, other than the fast, free service, is that I now have a useable battery. It never did work from the second or third month after I got my MBP. We took it to the Apple Store in San Antonio, and the tech guy there said, "Oh, well, yes... your battery charging parameters have to be reset. Ok, there you go!" I never went back since I flew to Tokyo a few days later. But the battery charge would last barely 10 minutes. So, at least now I finally got it fixed!

Anyway, as with everyone I know with a MacBook Pro, I love it and have been really satisfied for a bit over 4 years now. This might have been a real bummer, but instead it reinforced my satisfaction with both the hardware and the service.

Attaboy, Apple!

Last edited by HB in Tokyo; Aug 27, 2010 at 03:12 AM.
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Old Aug 31, 2010, 02:42 PM   #16
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My battery in my Macbook Pro is also a little bloated. I realized this that the battery got swollen when I was using the laptop on a 4 hour flight. When I opened the hatch of the battery socket it popped out and than came out the battery by itself. Thats how swollen it was then. I thought it was from the change in air pressure due to the plane so I left it in my bag for the duration of the flight. When I got home I unpacked my laptop and the battery and sure enough it got a little less swollen, but it never got back to the normal state. It still has a little bulge that keeps forcing the battery hatch to pop open by itself.

Now I bought the laptop in the U.S.A. but I now live in Europe.
1. Does anyone think that an Apple store in Europe will replace my battery for free? Which I doubt by the way, but humor me anyway.
2. I bought the Macbook Pro in the U.S.A. does that mean that I have to buy/order a replacement battery from the states? Or can I purchase one in Europe?

Let me know
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