mighty mouse broke under warranty? do u get a new replacement

M

matthewcap

macrumors member

Original poster

• Dec 19, 2007

• #1

hello, my mighty mouse broke on my new imac, the scroll bar doesnt scroll down, so i was wondering if i bring it back to the apple store, do i get a new replacement or a refurbished one , thanks, its under applecare warranty

 

Mindflux

macrumors 68000

• Dec 19, 2007

• #2

matthewcap said:

hello, my mighty mouse broke on my new imac, the scroll bar doesnt scroll down, so i was wondering if i bring it back to the apple store, do i get a new replacement or a refurbished one , thanks, its under applecare warranty

Click to expand...

clean your scroll ball for starters.

 

T

termina3

macrumors 65816

• Dec 19, 2007

• #3

If cleaning your scrollball doesn't work… then yes, you can get a new one. Take it in with your applecare information to an Apple Store.

 

montycat

macrumors 6502

• Dec 19, 2007

• #4

I had a problem with my new mouse and it was replaced. I called 4:00 p.m. on a Monday and it was at my front door the next day at 3:00 p.m. I couldn't believe it. You will have to supply a credit card # for return by mail. The box has a prepaid return label on it. Good luck, MC

 

queshy

macrumors 68040

• Dec 19, 2007

• #5

I took mine to the genius bar once when I was at the mall and he just cleaned it with alcohol-wipes...did absolutely nothing. It's really annoying because some days it works and others it doesn't. I called Apple and they agreed to send me a new one, and I send them the current one back in the same box - they took care of all the costs. Very nice 🙂