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Old Dec 30, 2007, 04:23 PM   #1
g-boac
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Reset HP Printer Ink Levels

I have an HP Photosmart C4280 printer (the one that comes free after rebate) when purchasing a new Mac, and just installed the brand new high-capacity ink cartridges (HP74XL and HP75XL). However, when I go to print, I get a warning from the Mac that the printer is low on ink, and the supply levels show the ink at zero.

Can anybody tell me how to reset the supply levels? And is this something that the Mac OS (Leopard) "actively" assesses from the printer, or is this data that the printer sends to the Mac?

thanks!
Mark
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Old Dec 30, 2007, 04:26 PM   #2
Eidorian
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Before I go digging through HP's website and Google, do you have the manual? Have you read it?
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Old Dec 30, 2007, 05:25 PM   #3
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Originally Posted by Eidorian View Post
Before I go digging through HP's website and Google, do you have the manual? Have you read it?
Absolutely! Thanks for asking - I actually read the manuals before installing h/w. In the case of the HP4200, it's a good thing, because you need to power up the printer and configure it prior to connecting it to the Mac.

The "manual" that comes with it is actually very basic: a trifold quick start guide, and then a 20-page, multi-lingual "basics" guide.

I'm hunting around right now on HP's website for more information as well. . .no luck yet, but appreciate any help you might be able to offer!

I'm actually visiting family in Detroit for Christmas and bought my mom and dad an iMac for Christmas. So I'm trying to get this thing configured and purring like an engine before heading back home and to the rock pile after New Year's!

thanks!!
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Old Dec 30, 2007, 05:35 PM   #4
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I checked the HP's full user guide and there's only one option to reset the printer.

It's sounding more like a Leopard issue.
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Old Dec 31, 2007, 09:31 AM   #5
g-boac
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Originally Posted by Eidorian View Post
I checked the HP's full user guide and there's only one option to reset the printer.

It's sounding more like a Leopard issue.
Are you talking about the step where you unplug the printer power cord, press and hold the cancel and copy button, and then plug it back in and turn it on?

If so, I tried this, no success. However, I did notice that I'm getting a message from the printer (on its built-in LCD screen) reading "used cartridges installed. These are brand-new, literally out-of-the-box, genuine HP cartridges. So, I'm guessing that there may be an error with them.

I know that there is some printed flexible ribbon circuitry on the bottom of the cartridges, and I know that the printer somehow identifies or marks the cartridges, because the manual also states that when you install new cartridges, the printer runs you through some steps to "align" them; however, if you were to remove an aligned cartridge after installation, you would not need to align the cartridge because the printer would "remember" it.

So, I'm guessing that something on one or both of these cartridges is jacked up. They work absolutely fine in terms of printing performance, they are simply giving an alert that they are low on ink to the iMac (or any mac on our network) each time we try printing, and the printer ink status window shows that they are empty. I will call HP and post the resolution on here.

Thanks for your help,

Mark
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Old Dec 31, 2007, 01:03 PM   #6
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I thought this was a known issue with HP printers. I think there's actually a class action getting under way, because someone did a study and found that the errors are coming on when only about 50% of the ink has been used.

They also built in error codes for when you use generic ink.

Not sure if this affects your model or not, I know it was bouncing around the net about 6 months ago.
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Old Dec 31, 2007, 08:02 PM   #7
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Originally Posted by pilotError View Post
I thought this was a known issue with HP printers. I think there's actually a class action getting under way, because someone did a study and found that the errors are coming on when only about 50% of the ink has been used.

They also built in error codes for when you use generic ink.

Not sure if this affects your model or not, I know it was bouncing around the net about 6 months ago.
Thanks, I'll keep an eye out for the class action. In the meantime, remember that good SA and a sterile cockpit during critical flight phases are key to reducing pilot error.

regards,
Mark
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Old Dec 31, 2007, 08:19 PM   #8
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Thanks, I'll keep an eye out for the class action. In the meantime, remember that good SA and a sterile cockpit during critical flight phases are key to reducing pilot error.

regards,
Mark
Sorry for your problem. I can't help, but why not just call HP Tech Support?
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Old Jan 1, 2008, 12:15 AM   #9
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Sorry for your problem. I can't help, but why not just call HP Tech Support?
I've actually got an e-mail in to them on this...good suggestion though.

Generally, I try to attack problems from both angles - either this is a problem that savvy mac users have kicked, or its one that the third party vendor can help me with.

In my experience, Mac users tend to be smarter than the latter!

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Old Jan 9, 2008, 12:55 AM   #10
texan444
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HP C4280 Ink Level Problem

Quote:
Originally Posted by g-boac View Post
I've actually got an e-mail in to them on this...good suggestion though.

Generally, I try to attack problems from both angles - either this is a problem that savvy mac users have kicked, or its one that the third party vendor can help me with.

In my experience, Mac users tend to be smarter than the latter!

Mark

Mark,

I have exactly the same printer and just bought an iMac. I just ordered a couple of the XL cartridges (they haven't arrived yet) and I'm wondering what you found out from HP regarding this issue.

Thanks,

DK
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Old Jan 31, 2008, 03:07 PM   #11
Gruberman
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Same problem with LaserJet 8150

Hi everyone,
I'm having the same "printer supply reset" issue as others here, even though I'm using an HP 8150 LaserJet. I have a QuadCore G5 running OS X 10.4.11, and just found a new Universal Binary version of HP's LaserJet printing software that supercedes what comes in Tiger.

I thought for sure that installing it would solve my problem, but nope — the problem remains. Every time I print, the SUPPLY button is yellow with a warning exclamation point next to it… even though I replaced the printer cartridge last week with a new one. And those suckers are EXPENSIVE at $200 list, let me tell you! But that's another story.

Anyway, I can't find any method of resetting, or telling the Mac a new cart was installed. Or resetting that on the printer. For my Canon iP90, there's a button right in the Printer Utility that let's me do this, but in HP's case the Utility is strictly limited to JetDirect card issues. *sigh*

I hope someone can figure this out. It's not an earth-shattering problem, just an annoying one. I'd like to have an accurate supply level reading!
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Old Jan 31, 2008, 04:13 PM   #12
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Old Jan 31, 2008, 06:49 PM   #13
pilotError
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I have a friend with the same printer. She couldn't print at all until I uninstalled the old drivers and re-installed the new drivers (funny they show up in software update the day after I did it).

Even after the update, a new black cartridge showed up as low also.

Let us know if the update works or not or how this turned out.
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Old Feb 19, 2008, 09:11 PM   #14
MIKEL2
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Reset C4280 Ink Levels

My son purchased a MAC and gave me the free printer. I have also been searching re Resetting ink levels after I came across same problem and found this site very useful;

http://www.misterinkjet.com/hpreset.htm

I am going to try some of the methods suggested on other models as it would appear that the counting is done in the printer itself and is nothing to do with Chip Resetting etc as with other manufacturers. I even un installed and re installed all software but that didn't do the trick after re-filling HP cartridges with own ink so maybe there is a chip in the printer itself which remembers how many pages you have printed. It would be good to know how you reset the machine to base zero without having to go through this malarky. Any way, try the tape solution in link above, who knows it may work!
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Old Feb 20, 2008, 06:33 PM   #15
MIKEL2
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Eureka!

I can confirm that this method does truly work!

A bit of a bind but nevertheless a result!!!!

See link although photo shot is not as exact in a C350 cartridge position of contact is the same.

http://www.misterinkjet.com/hp56reset.htm
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Old Apr 9, 2008, 03:24 PM   #16
matthewjhawkins
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follow up

so did anyone ever get this to work? The earlier post said it worked, but how did in fact did you get the cartridge to reset?

please update with details! Thanks

matt
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Old Aug 16, 2008, 01:54 PM   #17
Bob35
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No Ink Level

Has anyone made any progress finding a solution to the problem of ink levels not registering. I bought a new HP 5940 and the color and black cartridges showed up in the print utility indicator of ink level but the color cartridge level did not register. These are new HP cartridges. HP had no solution so I exchanged the printer for another - same model. This time none of the cartridge levels show up in the printer utility.
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