In May of 2005, I purchased two Power Mac G5 towers. As of today, both of them are inoperable due to a leaking radiator. In each case, the leaking radiator has damaged the logic board and processors - an Apple Store repair estimate is around $2 000.00 per. Both computers are out of warranty.
A search of the web shows that Apple knows about this problem - a leaking radiator issue. I decided that I might as well see about replacing the two computers - but, of course, they use different memory - so all of the money I spent upgrading the memory on the two dead G5's is gone.
I called Apple Care - after a lot of time trying to speak to a human being at the local Apple Store. I described the issue - and the 'product specialist' told me that there is nothing Apple can do. I asked about who I might speak to about the fact that both computers - two and a half years old - are now dead due to a known manufacturer component failure. He said there was nothing Apple could do. I asked who I might speak to or write to at Apple. He told me that he is the highest I can go at Apple in speaking about an issue like this. Does anyone know who I can write to, email or phone at Apple who might be more customer focused?
A search of the web shows that Apple knows about this problem - a leaking radiator issue. I decided that I might as well see about replacing the two computers - but, of course, they use different memory - so all of the money I spent upgrading the memory on the two dead G5's is gone.
I called Apple Care - after a lot of time trying to speak to a human being at the local Apple Store. I described the issue - and the 'product specialist' told me that there is nothing Apple can do. I asked about who I might speak to about the fact that both computers - two and a half years old - are now dead due to a known manufacturer component failure. He said there was nothing Apple could do. I asked who I might speak to or write to at Apple. He told me that he is the highest I can go at Apple in speaking about an issue like this. Does anyone know who I can write to, email or phone at Apple who might be more customer focused?
