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Old Jan 5, 2008, 08:10 AM   #1
lazygregg
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iTunes could not connect to the iTunes store

"iTunes could not connect to the iTunes store"
"Make sure your network connection is active and try again"

I get this error about 80% of the time when trying to connect to the iTunes store. This didnt happen on my PC but it does on my new Macbook.

Here's what I have

Macbook
2.0 ghz processor - santa rosa chipset
leopard 10.5
Netgear Wireless Router WR614
Road Runner High Speed Internet
no firewall
All updates installed on Macbook.

Websites and such are fine it's ust iTunes

Last edited by lazygregg; Jan 5, 2008 at 08:25 AM.
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Old Jan 5, 2008, 11:06 AM   #2
JNB
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Which store are you trying to connect to? I had an odd issue a while back where my store was changed to the UK store instead of the US store, and a bunch of stuff I knew I was looking at earlier was "not available in the Store." It's at the bottom of the page in iTunes when you have iTunes Store selected in the sidebar.
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Old Jan 5, 2008, 12:05 PM   #3
lazygregg
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i'm in the usa store....now my internet is messed up too...all the pc's in the house seem to be fine...

photos wont load on websites
website only half load and are really slow

i've even tried plugging my macbook directly into the router and i get the same issues.

im thinking its an issue between my mac and my netgear router


Quote:
Originally Posted by JohnNotBeatle View Post
Which store are you trying to connect to? I had an odd issue a while back where my store was changed to the UK store instead of the US store, and a bunch of stuff I knew I was looking at earlier was "not available in the Store." It's at the bottom of the page in iTunes when you have iTunes Store selected in the sidebar.
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Old Jan 5, 2008, 06:51 PM   #4
lazygregg
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it was my router. i ust bought a linksys wireless g and all problems have been fixed
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Old Jan 7, 2008, 11:21 AM   #5
Stavros
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Location: Los Angeles , CA & Amsterdam, The Netherlands
I have the same issue. I tried a Philips and a Netgear router but I cannot get connected. Strangely enough, I could get connected through my Netgear router a week ago.
Also Quicktime cannot get to the internet. Any thoughts? Is there a chance that there is a malicious software blocking Itunes and Quicktime from accessing the internet.

I have a SR MBP..

UPDATE:
a forgotten automatic proxy setting was causing the connectivity issue. Removed the automatic setting of proxy and now works fine.

Last edited by Stavros; Jan 7, 2008 at 12:59 PM.
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Old Sep 30, 2008, 01:03 PM   #6
ST-PC user
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error 3256 itunes

Hi, I had the same error message when I tried to login to itunes stores. For several day, I struggled with this.
Well, I finally fixed it ......

I remembered changing the network setting on Safari

Open Safari -> Edit -> Preferences ->
Click on the Advanced tab -> click on "Change Settings" button
Go to LAN settings
Untick the "Use a Proxy server for your LAN..."
Click OK
Close Safari
That should do it... Looks like Itunes has some sort of link to Safari in relation to network proxies

Let me know if this works

Cheers
ST
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Old Oct 1, 2008, 01:43 AM   #7
hotshotharry
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Nice work!!! that was my problem too thanks :-)
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Old Nov 30, 2009, 08:06 PM   #8
nenanatalia
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Quote:
Originally Posted by ST-PC user View Post
Hi, I had the same error message when I tried to login to itunes stores. For several day, I struggled with this.
Well, I finally fixed it ......

I remembered changing the network setting on Safari

Open Safari -> Edit -> Preferences ->
Click on the Advanced tab -> click on "Change Settings" button
Go to LAN settings
Untick the "Use a Proxy server for your LAN..."
Click OK
Close Safari
That should do it... Looks like Itunes has some sort of link to Safari in relation to network proxies

Let me know if this works

Cheers
ST
in my iTunes I dont have any (change settings button) can you help me?? i have the same problem
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Old Dec 24, 2009, 10:27 AM   #9
jedivm1
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Quote:
Originally Posted by nenanatalia View Post
in my iTunes I dont have any (change settings button) can you help me?? i have the same problem
Well, on my pc with windows xp , I had also the "itunes could not connect to istore" problem ..

The default browser on my pc, was internet explorer 6, but the browser I usually work with is firefox. For also some time internet explorer had a problem connecting to the internet, but as firefox was working fine, I wasnt to bothered with it.

The change settings button of the apple safari browser, took me in my case to the "internet options" "option" of the internet explorer 6 browser. And indeed, by fixing the internet explorer 6 problem, as explained before, by turning of the "proxy" thing, in the "tools/internet options/connections/lan settings" of the internet explorer browser, not only the internet explorer browser could connect back to the internet, but so could itunes to the itunes store..

Greetz,
Jedi
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Old Jan 9, 2010, 03:18 PM   #10
Avaj
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I'm having this same issue, but I have Windows 7. What do I do??
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Old Jan 10, 2010, 01:45 PM   #11
Avaj
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bump really need help with this
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Old Mar 24, 2010, 01:22 AM   #12
Maximara
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Quote:
Originally Posted by Avaj View Post
bump really need help with this
Don't bump threads it won't get it answered any faster as you have seen. This is a repost of thepossible solution over at Apple discussions; they don't work for me and I am past the 90 days of free phone support and am too far from a Mac Genius (about 300 miles) but they may work for others:

A) Step 1: tick checkbox to disable iTunes Store within iTunes / preferences / parental

Step 2: tick checkbox to allow access to iTunes U (this is just below where you do step 1 in iTunes preferences)

Step 3: quit iTunes then open iTunes

Step 4: undo step 2 and step 1 above (re-enabling iTunes Store within iTunes / preferences / parental)

Step 5: quit iTunes and open iTunes again and then sign into your iTunes account

(provided by Muezh and Millians clarified by Dashford)

B) delete the itune.com preferences (Search for itunes.com in ~/Library/preferences)

C) open Safari and see if it can connect. If it doesn't (but Firefox does) go to advanced preferences and unchecked all proxies (suggested by peterlesser)

D) Open Keychain Access (it's in the utilities folder). Run Keychain First aid and fix any errors. If that doesn't work reset your keychain (don't worry any saved keychians will be preserved)

E) Open Disk Utility and fix disk permissions

F) Check the internet connection path using Network Utility (it is in the utilities folder) and a site called network-tools.com using the tools ping and trace. You will being checking phobos.apple.com, albert.apple.com, gs.apple.com, and itunes.apple.com. Ping them first and any that come back either * * * or Timed out do a trace on. This will help tell you if the problem is with your ISP or between you and Apple (some internet node DNS go flaky and can't relay some sites).

G) If none of this works and you are still within your 90 days or close to a Mac Genius call Apple.

Hope this long winded list helps.
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Old May 9, 2010, 01:50 PM   #13
chng238
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Quote:
Originally Posted by Maximara View Post
Don't bump threads it won't get it answered any faster as you have seen. This is a repost of thepossible solution over at Apple discussions; they don't work for me and I am past the 90 days of free phone support and am too far from a Mac Genius (about 300 miles) but they may work for others:

A) Step 1: tick checkbox to disable iTunes Store within iTunes / preferences / parental

Step 2: tick checkbox to allow access to iTunes U (this is just below where you do step 1 in iTunes preferences)

Step 3: quit iTunes then open iTunes

Step 4: undo step 2 and step 1 above (re-enabling iTunes Store within iTunes / preferences / parental)

Step 5: quit iTunes and open iTunes again and then sign into your iTunes account

(provided by Muezh and Millians clarified by Dashford)

B) delete the itune.com preferences (Search for itunes.com in ~/Library/preferences)

C) open Safari and see if it can connect. If it doesn't (but Firefox does) go to advanced preferences and unchecked all proxies (suggested by peterlesser)

D) Open Keychain Access (it's in the utilities folder). Run Keychain First aid and fix any errors. If that doesn't work reset your keychain (don't worry any saved keychians will be preserved)

E) Open Disk Utility and fix disk permissions

F) Check the internet connection path using Network Utility (it is in the utilities folder) and a site called network-tools.com using the tools ping and trace. You will being checking phobos.apple.com, albert.apple.com, gs.apple.com, and itunes.apple.com. Ping them first and any that come back either * * * or Timed out do a trace on. This will help tell you if the problem is with your ISP or between you and Apple (some internet node DNS go flaky and can't relay some sites).

G) If none of this works and you are still within your 90 days or close to a Mac Genius call Apple.

Hope this long winded list helps.
Thank you sir....

I just follow the step 1 to 5. it done i can connect to itune store...your help are much better than apple hotline....

Thank you again
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Old May 17, 2010, 05:38 PM   #14
Maximara
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Quote:
Originally Posted by chng238 View Post
Thank you sir....

I just follow the step 1 to 5. it done i can connect to itune store...your help are much better than apple hotline....

Thank you again
Glad to have help. I finally solved my problem. It turned out to be caused by a overseas CD (Big O soundtrack) that I had added to my iTunes list. After deleting all the sound files for that CD I was able to connect.
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Old Jun 7, 2010, 05:46 AM   #15
mhtahir
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Still i have problem

Still i have problem ,itunes could not connecting to itune store,
even my mac could not connect to apple update server.

Itune is working on PC(WinXP) on same router.


Please Help
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Old Jun 7, 2010, 08:06 AM   #16
Gregg2
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Quote:
Originally Posted by lazygregg View Post
it was my router. i ust bought a linksys wireless g and all problems have been fixed
Well, except one. Someone else had already taken my name also!
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Old Dec 8, 2011, 08:05 AM   #17
josepcarames
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Quote:
Originally Posted by Maximara View Post
... but they may work for others:

A) Step 1: tick checkbox to disable iTunes Store within iTunes / preferences / parental

Step 2: tick checkbox to allow access to iTunes U (this is just below where you do step 1 in iTunes preferences)

Step 3: quit iTunes then open iTunes

Step 4: undo step 2 and step 1 above (re-enabling iTunes Store within iTunes / preferences / parental)

Step 5: quit iTunes and open iTunes again and then sign into your iTunes account
...
I just registered to say: THANK YOU!! Finally I could fix this problem, thank to your suggestion.

REALLY THANK YOU!
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