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Old Jan 10, 2008, 02:55 AM   #1
banzaifly
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Unable to open PDFs at all with Leopard

My apologies if this question has been answered, but I searched and couldn't find it.

I am completely unable to open any PDF with my new MacBook Pro, which is running Leopard (OS X 10.5.1). Preview doesn't work, Safari doesn't work, QuickTime doesn't work.

If I must uninstall and clean install, I'd really appreciate any guidance anyone could give about this process. For instance, will I lose everything that's stored in my programs (i.e., all my personal files, preferences, and emails) when I uninstall? And what's the best way to go about backing up my info, uninstalling, and installing?

Thanks in advance for any help you can provide.
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Old Jan 10, 2008, 02:59 AM   #2
richard.mac
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this is a mac here you shouldnt have to reinstall just because you cant open a pdf.

have you tried right clicking the pdf while holding the option key and choosing "always open with -> preview"? by default preview opens saved pdf files and safari opens linked pdf files in the browser.

did you install acrobat reader before you had this issue?

what icon does a pdf file have?
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Old Jan 10, 2008, 10:44 AM   #3
banzaifly
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Thanks for your help.

Yes, Preview is set as the default and I've tried all the control-click options.

The icons look just as they should, showing the Preview logo with the snapshot, magnifier, and the letters PDF. All of the file names are .pdf.

When I try to open, I get the following error message:

Couldn’t open the file. It may be corrupt or a file format that Preview doesn’t recognize.


I've had this problem since day one with my computer. I don't think I have acrobat reader -- I don't see it in my applications spotlight and I haven't downloaded it. Good idea... should I try?
Thanks again

Last edited by Mitthrawnuruodo; Feb 25, 2008 at 05:23 PM. Reason: Merging, PLEASE use EDIT to add to a post...
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Old Jan 11, 2008, 09:01 AM   #4
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send us a screen shot of the pdf file and the error you get when you try to open it so i can try and diagnose the problem.
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Old Feb 15, 2008, 01:10 PM   #5
jplan2008
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Same problem with 10.5.2

I'm having the same problem after updating to 10.5.2. But it only happens with larger pdfs. I see the progress at the bottom of XX kB out of X MB but then it stops after a few hundred kB, and I get a blank (gray) screen (Safari has also slowed down to a crawl with this update). I tried with firefox (with preview as pdf reader), Firefox was even slower than Safari, and I got the same error message the OP mentioned.

These are pdf's on a restricted school website that requires login, so I can't send links/screenshots for you to try the same pdf's.

I tried with some other pdf's that I opened/downloaded with no problem a week ago, and am having the same problem. Any ideas? I haven't tried with Adobe reader since I can't stand it, and love Preview (or did until this week).
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Old Feb 15, 2008, 01:23 PM   #6
clevin
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another reason/vote for adobe, if you haven't try that free adobe reader.
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Old Feb 24, 2008, 11:47 PM   #7
RipIt
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You are using Leopard. Have you tried Quicklook?
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Old Feb 25, 2008, 05:21 PM   #8
polythene pam
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Hi all,

I've been having the same problem ever since I installed Adobe Acrobat. I had to install it twice and I believe that when deleting the first install, I must have messed up and deleted an important part of Safari. When I try to open a pdf online now, nothing happens.
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Old Feb 25, 2008, 11:13 PM   #9
RipIt
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Both Acrobat and Reader have the ability to "repair" the installation.

Under the Help menu. This usually takes care of plugins for browsers among other anomalies.
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Old Feb 27, 2009, 01:32 PM   #10
john.draper55
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I can't see certain PDF's using Preview

I've been having a similar but different problem. I can open most PDF's using Preview but can't open all. The error I'm getting on those I can't open is:

To view the full contents of this document, you need a later version of the PDF viewer. You can upgrade
to the latest version of Adobe Reader from www.adobe.com/products/acrobat/readstep2.html

For further support, go to www.adobe.com/support/products/acrreader.html
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