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Old Feb 28, 2008, 08:06 PM   #1
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iPhone Leads In Corporate Customer Satisfaction



According to a recent ChangeWave Research survey, while Apple's iPhone may only represent 5% of the corporate smartphone market it is top-scoring in customer satisfaction, beating out all other manufacturers with 59% of respondents saying they are "Very Satisfied" with the iPhone.





Blackberry maker Research in Motion (RIM) takes second place, though ChangeWave notes that it saw an 8-point decline from the previous survey.

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Old Feb 28, 2008, 08:13 PM   #2
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this just in... people like the iphone.
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Old Feb 28, 2008, 08:19 PM   #3
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while Apple's iPhone may only represent 5% of the corporate smartphone market
fail. not enough data
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Old Feb 28, 2008, 08:43 PM   #4
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This is great news, Entourage and all those other business programs are not even integrated yet and it already tops out! Imagine, when the SDK is out and the good programs for business come out. This chart could rise to 100%!
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Old Feb 28, 2008, 08:43 PM   #5
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fail. not enough data
Actually, I wouldn't be surprised if the number went up if more customers were surveyed. Regardless of how many users have each phone, if the same number are surveyed the data is still relevant and should stay close to the same as you continued to survey more and more.
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Old Feb 28, 2008, 09:43 PM   #6
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Actually, I wouldn't be surprised if the number went up if more customers were surveyed. Regardless of how many users have each phone, if the same number are surveyed the data is still relevant and should stay close to the same as you continued to survey more and more.
Well yes and no. As always, larger survey groups provide better results, and there is no way they contacted all 5% of business users. My guess is that they surveyed different numbers for each platform.
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Old Feb 28, 2008, 09:44 PM   #7
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Obviously these so called "corporate customers" don't use enterprise level wireless authentication/encryption like 802.1X, WPA Enterprise, PEAP, LEAP, certificates, etc...
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Old Feb 29, 2008, 12:18 AM   #8
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to me apple's numbers are always artificially high. People are way to forgiving of its flaws. On top of that the iPhone is still the new toy so that automaticly is going to bump up those numbers. I have to say for the black berry to hold the number it has being the largest on the market is very impressive.
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Old Feb 29, 2008, 08:07 AM   #9
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to me apple's numbers are always artificially high. People are way to forgiving of its flaws. On top of that the iPhone is still the new toy so that automaticly is going to bump up those numbers. I have to say for the black berry to hold the number it has being the largest on the market is very impressive.
For me though people are very picky about flaws in Apple product and gloss over them in others, so I don't think this is true really.

Also maybe the overall experience helps compensate for any small glitches, whereas this is not the case with other handsets.

Either way this survey is very impressive considering Apple hasn't really played any Enterprise or Business related cards. yet.
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Old Feb 29, 2008, 08:59 AM   #10
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This is great news, Entourage and all those other business programs are not even integrated yet and it already tops out! Imagine, when the SDK is out and the good programs for business come out. This chart could rise to 100%!
Unfortunately, given reports of SDK's possible delay, all we can do is "imagine"..... And sorry to beat the same ol' drum, but the iPhone, great as it is, still misses basic functions most of us feel a supposed smart phone should have.
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Old Feb 29, 2008, 01:12 PM   #11
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Dear Mr. Ballmer:

Please open mouth, insert foot....

http://www.youtube.com/watch?v=C5oGaZIKYvo


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Old Feb 29, 2008, 01:35 PM   #12
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Dear Mr. Ballmer:

Please open mouth, insert foot....

http://www.youtube.com/watch?v=C5oGaZIKYvo


Also funny that the three mobiles who use Win Mobile are trailing in the last three places.
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