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Old Mar 14, 2008, 06:34 PM   #1
Luis
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Finding my EyeTV activation key

Ok, heres wht happened:

I got my EyeTV Hybrid for christmas and installed on my computer that very day and have been using it ever since. However, I recently gained knowledge of the new software, and would love to try some of the new features, but I want to use the "upgrade" program in which you use your activation key of EyeTV 2.5 to get a discounted price on EyeTV 3.0. The problem is that I have lost my box in which the serial number is printed, and have no written backup of it (I know, stupid), so I wonder if there's any way to retrieve the entered serial from any of my .plist files and such?



Mod note: I am not asking for anyone to send me their serial, since I have legally bought the product and have no intention of starting a piracy related thread.
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Old Mar 14, 2008, 06:45 PM   #2
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Your keycode for hybrid unit should be on a 3*5 plastic card separate from the box...
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Old Mar 14, 2008, 06:57 PM   #3
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Quote:
Originally Posted by iPhil View Post
Your keycode for hybrid unit should be on a 3*5 plastic card separate from the box...
Well yeah, but what I mean is that i lost it...
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Old Mar 14, 2008, 07:17 PM   #4
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Did you register your EyeTV software? If so Elgato could send you another serial key.
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Old Mar 14, 2008, 07:40 PM   #5
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Quote:
Originally Posted by HLdan View Post
Did you register your EyeTV software? If so Elgato could send you another serial key.
I'm not really sure, although I am pretty sure I didn't... How can I check if I registered my software?
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Old Mar 14, 2008, 08:00 PM   #6
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Contact customer support with your order number and other info. They should be able to send you a new serial.
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Old Mar 14, 2008, 08:02 PM   #7
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Quote:
Originally Posted by Benjamindaines View Post
Contact customer support with your order number and other info. They should be able to send you a new serial.
Will this work if I bought the product from a local distributor? Or should I go to the distributor and ask them for the order number?
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Old Mar 14, 2008, 08:03 PM   #8
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Quote:
Originally Posted by Luis View Post
Will this work if I bought the product from a local distributor? Or should I go to the distributor and ask them for the order number?
No idea, but as long as you have a receipt that shows the item on it you should be OK.
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Old Mar 16, 2008, 02:32 PM   #9
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Just an update for those who in the future deal with the same problem:

It seems that if you email Elgato your EyeTV .plist they will be able to recover the serial number and send it back to you! So it seems I solved my problem, thanks for the help.
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Old Mar 16, 2008, 02:43 PM   #10
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Wow, great info! Glad it worked out. Did Elgato ask you to send them the .Plist?
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Old Mar 16, 2008, 03:36 PM   #11
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Quote:
Originally Posted by HLdan View Post
Wow, great info! Glad it worked out. Did Elgato ask you to send them the .Plist?
I was actually looking around the Elgato support site and found the article where it says that (things that you never find but when you actually do, it becomes clear where it was). I'm still waiting for the response (sent the plist an hour ago), but i'm optimistic.
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Old Jan 5, 2013, 06:59 PM   #12
angelino
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Recover EyeTV Activation Code

This worked for me, FINALLY!!

I have EyeTV installed on my laptop, and would rather use the setup on the desktop. The software wasn't registered with Elgato, but it is an official installation.

First, open the software and sign up for the newsletter: >Help>Subscribe to Newsletter

Then visit the Elgato page for Lost Activation Keys: http://my.eyetv.com/lost_keys

enter your email address. It will send you an email with the activation key.

One Million Years of Struggle Resolved!!!
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Old Jan 9, 2014, 09:57 AM   #13
Comodín
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EyeTV in Costa Rica

Hi, Luis, are you able to use EyeTV in Costa Rica? I have been told that they use a different signal and that it wouldn't work there. I am going there soon and would love to watch the world championship soccer on my iPad.
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