Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Tips, Help and Troubleshooting

Reply
 
Thread Tools Search this Thread Display Modes
Old Mar 16, 2008, 03:26 PM   #1
Khurram
macrumors 6502
 
Join Date: Aug 2006
Iphone won't play video files (mp4)

I just got the entire first season of "mad men" . I converted it to mp4 and added it to itunes.
I can play the files in itunes but when I try to transfer them to my iphone it says movies cannot be transferred because iphone does not support that video format..

What's wrong with mpeg-4?? Any idea why this is not working? Codec is H.264
Khurram is offline   0 Reply With Quote
Old Jan 25, 2009, 10:08 PM   #2
Getinkedtattoos
macrumors newbie
 
Join Date: Jan 2009
Location: Chicago Il.
Send a message via AIM to Getinkedtattoos Send a message via Yahoo to Getinkedtattoos
I have the EXACT same problem, I literally just download over 250 movies in just the last week (I've had A LOT of time on my hands) anyway when I check them they are ALL MP4's and at least some of the do say H264 video codec or whatever, and NO GO!! Hell, I even tried using itunes built in iPhone converter and while for some reason most of them it wouldn't allow me to convert(????) The ones that it did (3 of them) STILL said they were the wrong format and would not sync to my iPhone?? This makes NO sense to me what so ever?? I Can not believe the amount of problems that not only I keep having but I KEEP reading about online on alot of these forums!! WTF, is apple beginning to slip?? I am a recent apple maniac, I have fallen in love with damn near every apple product I have ever used and I must say that recently I am getting more and more headaches due to their software...MAINLY iTUNES, is iTunes to Apple what Vista is to Microsoft ... Their Problem Child so to speak?? Anyone have any ideas what is going on here?
__________________
PowerMac G4,733MHz,1.25GB RAM,60 GB HD,500 GB Ext HD/iPod mini/iPod Touch 8GB/iPhone 3G
In 2 Weeks=24" Aluminum iMac, 3.06 GHz, 2.0 GB RAM,500 GB HD
Getinkedtattoos is offline   0 Reply With Quote
Old Jan 25, 2009, 11:42 PM   #3
sidewinder
macrumors 68020
 
sidewinder's Avatar
 
Join Date: Dec 2008
Location: Northern California
The files need to have the ".m4v" extension. How are you converting the movies?

S-
__________________
Mac Pro: 8-core 2.8 GHz, 10GB RAM, OS X 10.8.4; iPhone 5 32GB iOS 6.1.2
sidewinder is offline   0 Reply With Quote
Old Jan 26, 2009, 09:22 AM   #4
DPA
macrumors 65816
 
DPA's Avatar
 
Join Date: Dec 2008
Location: trapped as a prisoner of a purple aurora and an aluminum device
The videos need to be made into an iPod/iPhone Version. You can follow these directions to do so:

1) Import the video you want into iTunes by clicking File>Add to Library
2) Select the Video you just Imported in the Movies tab. (If you already have the video in iTunes then you can skip step 1)
3) Click Advanced>Create iPod/iPhone Version. (As seen in screenshot)




David
__________________
iForum Rules Nazi
DPA is offline   0 Reply With Quote
Old Jan 27, 2009, 03:41 PM   #5
ppc750fx
macrumors 65816
 
Join Date: Aug 2008
Also, there's a cap on the bitrate and resolution -- check to make sure that the videos are within the supported ranges published by Apple.
__________________
Host:/ #rm -rf /var/forum/trolls
If only it were that easy...
ppc750fx is offline   0 Reply With Quote
Old Jan 27, 2009, 06:24 PM   #6
DPA
macrumors 65816
 
DPA's Avatar
 
Join Date: Dec 2008
Location: trapped as a prisoner of a purple aurora and an aluminum device
Quote:
Originally Posted by ppc750fx View Post
Also, there's a cap on the bitrate and resolution -- check to make sure that the videos are within the supported ranges published by Apple.
Creating an iPod/iPhone Version takes care of that.

David
__________________
iForum Rules Nazi
DPA is offline   0 Reply With Quote
Old Jan 27, 2009, 10:43 PM   #7
Getinkedtattoos
macrumors newbie
 
Join Date: Jan 2009
Location: Chicago Il.
Send a message via AIM to Getinkedtattoos Send a message via Yahoo to Getinkedtattoos
Quote:
Originally Posted by sidewinder View Post
The files need to have the ".m4v" extension. How are you converting the movies?

S-
I don't believe that they have to be .m4v, where they will play .m4v they also play mp4's as I have many that do work, well actually only like 30 out of the hundreds that I have imported into iTunes.

FCP.GURU.GUY, I have tried that and MANY times all I get is the option to convert will be grayed out and un-clickable (Which I can't understand) and also the few mp4's that it actually let me click the "Convert to iPhone" option after 6 hours FINALLY it finished converting... only to find out that it did not work, I tried to sync the movie again after conversion had finished and got the "By now VERY familiar UNABLE TO PLAY FORMAT UNSUPPORTED or something to that effect. This is becoming VERY frustrating. I have been searching google for hours now and all I KEEP finding is MORE and MORE people with the same problems. I am beginning to think that this may be some kind of bug on Apples part, maybe with iTunes or something. I am beginning to lose my faith here, well in iTunes anyway. I REALLY hope that someone knows what is going on here!!!!
__________________
PowerMac G4,733MHz,1.25GB RAM,60 GB HD,500 GB Ext HD/iPod mini/iPod Touch 8GB/iPhone 3G
In 2 Weeks=24" Aluminum iMac, 3.06 GHz, 2.0 GB RAM,500 GB HD
Getinkedtattoos is offline   0 Reply With Quote
Old Jan 27, 2009, 10:51 PM   #8
DPA
macrumors 65816
 
DPA's Avatar
 
Join Date: Dec 2008
Location: trapped as a prisoner of a purple aurora and an aluminum device
Quote:
Originally Posted by Getinkedtattoos View Post
I don't believe that they have to be .m4v, where they will play .m4v they also play mp4's as I have many that do work, well actually only like 30 out of the hundreds that I have imported into iTunes.

FCP.GURU.GUY, I have tried that and MANY times all I get is the option to convert will be grayed out and un-clickable (Which I can't understand) and also the few mp4's that it actually let me click the "Convert to iPhone" option after 6 hours FINALLY it finished converting... only to find out that it did not work, I tried to sync the movie again after conversion had finished and got the "By now VERY familiar UNABLE TO PLAY FORMAT UNSUPPORTED or something to that effect. This is becoming VERY frustrating. I have been searching google for hours now and all I KEEP finding is MORE and MORE people with the same problems. I am beginning to think that this may be some kind of bug on Apples part, maybe with iTunes or something. I am beginning to lose my faith here, well in iTunes anyway. I REALLY hope that someone knows what is going on here!!!!
This may be a bug in iTunes. However, have you tried converting the file with QuickTime or something else like MPEG Streamclip to a QT Movie file (.mov)? Then imporing it into iTunes and try converting with the new file.

David
__________________
iForum Rules Nazi

Last edited by DPA; Jan 27, 2009 at 11:12 PM. Reason: Grammatical error
DPA is offline   0 Reply With Quote
Old Jan 28, 2009, 08:44 AM   #9
MiKeiPhone
macrumors newbie
 
Join Date: Jan 2009
thanks!

I read this by chance and i solved the same problem! thanks!
MiKeiPhone is offline   0 Reply With Quote
Old Dec 2, 2009, 11:01 AM   #10
fandi
macrumors newbie
 
Join Date: Dec 2009
Audio but no Video

I was having the same problem trying to get the movie from Itunes to my Iphone and then read how to create the movie to an Iphone version which Itunes did do.
I then sync'd the movies to my Iphone but the Video portion of the movie doesn't work but the Audio does.
fandi is offline   0 Reply With Quote
Old May 2, 2010, 12:14 PM   #11
tigertazz
macrumors regular
 
Join Date: May 2009
Quote:
Originally Posted by fandi View Post
I was having the same problem trying to get the movie from Itunes to my Iphone and then read how to create the movie to an Iphone version which Itunes did do.
I then sync'd the movies to my Iphone but the Video portion of the movie doesn't work but the Audio does.

Big ditto

I get a green screen with lovely audio but no vid, the film works on iTunes but not on the phone.
tigertazz is offline   0 Reply With Quote
Old May 15, 2010, 03:53 PM   #12
jeffreybue
macrumors newbie
 
Join Date: May 2010
Quote:
Originally Posted by DPA View Post
The videos need to be made into an iPod/iPhone Version. You can follow these directions to do so:

1) Import the video you want into iTunes by clicking File>Add to Library
2) Select the Video you just Imported in the Movies tab. (If you already have the video in iTunes then you can skip step 1)
3) Click Advanced>Create iPod/iPhone Version. (As seen in screenshot)




David
Thanks a ton dude! That did the trick for me.
jeffreybue is offline   0 Reply With Quote
Old May 29, 2010, 12:23 PM   #13
12hon15
macrumors newbie
 
Join Date: May 2010
Quote:
Originally Posted by tigertazz View Post
Big ditto

I get a green screen with lovely audio but no vid, the film works on iTunes but not on the phone.
Same here. I get a green screen, sometimes a black screen. Audio is fine, but the video doesn't come out. I have the same video files on my itouch with the same version as my iphone and the movies play fine.

I watched youtube on my iphone and its fine. Why can't i play videos?! Please help!
12hon15 is offline   0 Reply With Quote
Old Oct 9, 2010, 09:22 PM   #14
offthe planet
macrumors newbie
 
Join Date: Oct 2010
Unhappy film fun

Hi

Well I have been having fun - Im having to re-format all my films for the iphone 4!!!

I had a heap of mp4's which quite nicely transferred to the 3GS via itunes and played very well thak you and I find NONE of those films will now transfer to the iphone 4!!

WHY is that? Surely the two iphone's have the same requirement for formats?

Am i doing something wrong - though being pretty tech savvy I can't see what?

offthe planet is offline   0 Reply With Quote
Old Nov 19, 2010, 06:44 AM   #15
noonie
macrumors newbie
 
Join Date: Nov 2010
Location: uk
MP4 Files

Just purchased 2010 Apple TV and have joined a growing number of buyers who are experiencing problems in being able to view mp4 movies. I can view movies via itunes in QT and view m4v files on ATV but when I stream or sync mp4 files to ATV, the screen is green and pixalated although audio is good.
The movies work on the older version of ATV! Any suggestions?
noonie is offline   0 Reply With Quote
Old Nov 19, 2010, 02:12 PM   #16
noonie
macrumors newbie
 
Join Date: Nov 2010
Location: uk
Quote:
Originally Posted by 12hon15 View Post
Same here. I get a green screen, sometimes a black screen. Audio is fine, but the video doesn't come out. I have the same video files on my itouch with the same version as my iphone and the movies play fine.

I watched youtube on my iphone and its fine. Why can't i play videos?! Please help!
Did you ever resolve this because I am now experiencing the exact same problem!
noonie is offline   0 Reply With Quote
Old Dec 15, 2010, 05:34 PM   #17
ddd910
macrumors newbie
 
Join Date: Aug 2010
Couldn't upload my mp4 file to my iphone4 so I convert it to iphone version in
iTunes. Im getting a white screen instead of green like most of you have, and again audio is fine.
ddd910 is offline   0 Reply With Quote
Old Dec 18, 2010, 12:40 PM   #18
pj201967
macrumors newbie
 
Join Date: Dec 2010
iphone won't play movies after reformat

I am having same issue as many others i have movies on my mac that i put into itunes.They play in itunes but when i go to sync them to iphone it says not transferred because iphone cannot play video. So i did what others suggested and used advanced tab under movies and converted them to iphone format.It did the conversion but when i went to sync them i still received the same message of will not transfer because i phone won't play video. the original movie is mp4 which the iphone should play anyway.It did transfer the file to the iphone but i get sound but no video just white screen.Any help would be greatly appreciated.
pj201967 is offline   0 Reply With Quote
Old Feb 6, 2011, 03:56 AM   #19
stab.3216
macrumors newbie
 
Join Date: Feb 2011
Same issue

Quote:
Originally Posted by pj201967 View Post
I am having same issue as many others i have movies on my mac that i put into itunes.They play in itunes but when i go to sync them to iphone it says not transferred because iphone cannot play video. So i did what others suggested and used advanced tab under movies and converted them to iphone format.It did the conversion but when i went to sync them i still received the same message of will not transfer because i phone won't play video. the original movie is mp4 which the iphone should play anyway.It did transfer the file to the iphone but i get sound but no video just white screen.Any help would be greatly appreciated.


Its shame that its been about 9 months since this problem was detected and yet apple has not come up with some solution. i have an iphone 3g with IOS 4.1. none of the media players work on IOS 4 update except for avplayer and even that seems to play only audio with white screen
stab.3216 is offline   0 Reply With Quote
Old Aug 3, 2011, 07:41 PM   #20
ijoat38
macrumors newbie
 
Join Date: Aug 2011
Cool Iphone 4 won't play video files, FIXED

Hey everyone, being a long time iPod Touch2 user I found that using the (FREE) app Handbrake can easily convert any movie file to suit your needs. Ironically all of my previous converted movie files worked with my new iPhone4 with no reconversion necessary, albeit with smaller display parameters. You can download the newer Handbrake playlist settings which include the iPhone4 and iPad as well. As a final thought, Handbrake allows full control of your movie file editing, I've used trial and error to come up with the best settings for me, but all options are not compatible with iPod or iPhone-esqe devices.
ijoat38 is offline   0 Reply With Quote
Old Mar 27, 2012, 10:15 PM   #21
jmhobson86
macrumors newbie
 
Join Date: Mar 2012
Where can I download movies for my mac?

Im looking to download movies for my mac then to put on my iphone. Which is a good safe place to download from?
jmhobson86 is offline   0 Reply With Quote
Old Dec 16, 2012, 05:33 AM   #22
Agrice
macrumors newbie
 
Join Date: Dec 2012
Is there a way to view and/or download mp4 videos sent via email on my iPhone 5? Please explain in simple terms as I am not very smart when it comes to technology
Agrice is offline   0 Reply With Quote
Old Jun 24, 2014, 06:37 PM   #23
theaussiecannon
macrumors newbie
 
Join Date: Jun 2014
Solution to the white screen

After a good portion of my day of trial and error trying to sync my mp4 file to my iphone 5 I finally figured it out. I did this so that i can upload videos to instagram.

Instructions:
Download handbrake,
Open handbrake and select the source (file) you want converted,
On output settings click ipod 5g support,
Then click start

Next retrieve the converted file and place it in a new album in Iphoto,
Go to itunes,
Select the iphone device that itunes recognizes,
Go to your photos tab and make sure that your file has been checked (approved) to be synced
Finally, sinc your computer with you iphone.
theaussiecannon is offline   0 Reply With Quote
Old Jun 27, 2014, 06:06 AM   #24
makerleone
macrumors regular
 
Join Date: Apr 2014
Location: USA
Use torrent to downloading movies, its is safe and also awesome.
makerleone is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Tips, Help and Troubleshooting

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
iPhone 4S iOS 5 won't play video!....please help alston89 iPhone Tips, Help and Troubleshooting 0 Jul 7, 2013 09:05 AM
Transfer mp4 files to flash drive, don't play in order ViperDesign MacBook Pro 2 Apr 2, 2013 10:47 AM
How to play .avi video files on iPhone 5? tymaster50 iPhone 56 Dec 7, 2012 05:06 AM
iPhone 5 won't play music - see video... MrT8064 iPhone Tips, Help and Troubleshooting 4 Oct 31, 2012 03:54 AM
video won't play on iphone 4 psywzrd iPhone 6 Jun 20, 2012 12:57 PM

Forum Jump

All times are GMT -5. The time now is 05:12 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC