Do not buy the IRISCard!!!
I have the same problem, but in any case DO NOT BUY the IRISCard system: I believe I have never used such a bad software in my life 😡😡!!
It is buggy, completely unclear and the most logical operations are not there: it does not even seem possible to easily scan a load of cards and save them easily to process them afterward. I think I will just throw it away: Useless!!