Just bought a Airport Extreme, having some problems

CanadianDonkey · Apr 6, 2008, 01:14 PM

Hello,

My family just purchased an airport extreme for our networking needs, and we have everything hooked up, all our laptops are connected to the network, but the problem we're having is when we try to surf the internet, we get stuck at a customer access page from our service provider. We do some stuff to get access, we re-register our MAC addresses, then we have to restart our computers, at this point, everything works fine, we have internet access, although our printer won't work for our laptops (But thats not the main problem)

After a little while, something seems to screw up, and when we access the internet, we get stuck at that customer access page, and we have to go through the whole process of re-registering our MAC addresses and restarting our computers.

Does anyone know of a simple solution to our problem here? Does the problem lay with our router, or should I give my ISP a call and rip them a new one?

Thanks in advance for your help.

zainjetha · Apr 6, 2008, 01:28 PM

It sounds like the problem lays with ISP, but i am not sure what the MAC address re-registering... try making removing MAC address filtering...

send us a link to the customer access page you are getting

best of luck

dont hesitate to call ISP.. not a big deal.. just call em... ITS THEIR JOB TO HELP

Apr 6, 2008, 01:14 PM	#1
CanadianDonkey macrumors member Join Date: Feb 2008	Just bought a Airport Extreme, having some problems Hello, My family just purchased an airport extreme for our networking needs, and we have everything hooked up, all our laptops are connected to the network, but the problem we're having is when we try to surf the internet, we get stuck at a customer access page from our service provider. We do some stuff to get access, we re-register our MAC addresses, then we have to restart our computers, at this point, everything works fine, we have internet access, although our printer won't work for our laptops (But thats not the main problem) After a little while, something seems to screw up, and when we access the internet, we get stuck at that customer access page, and we have to go through the whole process of re-registering our MAC addresses and restarting our computers. Does anyone know of a simple solution to our problem here? Does the problem lay with our router, or should I give my ISP a call and rip them a new one? Thanks in advance for your help.
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Apr 6, 2008, 01:28 PM	#2
zainjetha macrumors 6502a Join Date: Aug 2007	It sounds like the problem lays with ISP, but i am not sure what the MAC address re-registering... try making removing MAC address filtering... send us a link to the customer access page you are getting best of luck dont hesitate to call ISP.. not a big deal.. just call em... ITS THEIR JOB TO HELP
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