Hoping that some of you here still own or have owned Powerbooks recently... I have a PB G4 1.67ghz that I bought in July 2005. Since then, it's seen the back of the Apple Store several times to replace three logic boards, a screen, and a SuperDrive, with the most recent instance being the third logic board replacement. This has left the future of my laptop in uncertainty, as the warranty expires this July.
In the past, I've owned several Macs for 5 years or more, including my beloved G4 Cube, so I'm no stranger to sticking with my Mac until it's absolutely necessary to upgrade... and financially, I was planning for this computer to last me another 2 years before I had to upgrade.
I feel that with the recent track record of faulty logic boards passing through my system, Apple should be able to offer an extension on my warranty or a full replacement of my system. The repairs would not have occurred if Apple suspected any sort of user neglect on the system.
However, I feel like such requests have fallen onto deaf ears. After asking the Apple Store about this, they said to call AppleCare, who then told me to take the issue back to the guys at the Apple Store. I then promptly e-mailed sjobs@apple.com a few days ago about the issue, but with no response yet by phone or e-mail.
Is there anything else I can do to get this scenario acknowledged? I'm beginning to wonder if Apple considers this to be a non-issue compared to the number of people with failing components within the span of a year. Has anyone with this situation ever reached an acceptable solution?
In the past, I've owned several Macs for 5 years or more, including my beloved G4 Cube, so I'm no stranger to sticking with my Mac until it's absolutely necessary to upgrade... and financially, I was planning for this computer to last me another 2 years before I had to upgrade.
I feel that with the recent track record of faulty logic boards passing through my system, Apple should be able to offer an extension on my warranty or a full replacement of my system. The repairs would not have occurred if Apple suspected any sort of user neglect on the system.
However, I feel like such requests have fallen onto deaf ears. After asking the Apple Store about this, they said to call AppleCare, who then told me to take the issue back to the guys at the Apple Store. I then promptly e-mailed sjobs@apple.com a few days ago about the issue, but with no response yet by phone or e-mail.
Is there anything else I can do to get this scenario acknowledged? I'm beginning to wonder if Apple considers this to be a non-issue compared to the number of people with failing components within the span of a year. Has anyone with this situation ever reached an acceptable solution?