Magsafe charger burning/melting!

[bigmac7]

Okay so I was noticing that my charger was not charging my macbook so I started adjusting it then all of a sudden it got extremely hot and I noticed it looked like it was melting or something, and that there was a hole in it.
What should I do? Thanks

[Andrew Henry]

Call Apple..

[Chappers]

This worries me as I've seen this before and I have emigrated recently with my Macbook that is still under warranty but there is limited Apple support here. Email back to UK I guess (if anything happens).

Good luck OP

[bigmac7]

I'm just glad I did not leave it plugged in without noticing, who knows what could have happened. I probably will go by the apple store sometime this weekend.

[Bobjob186]

dude your amped, you're going to get a new mac.

[thecartoonguy]

Originally Posted by Bobjob186

dude your amped, you're going to get a new mac.

Apple will cover this unit. I have replaced may of these units while at the bar. This is a GIANT fire hazard and Apple will be more than happy to replace it. If there is a Apple store in your area, make a Genius appt, and they will be happy to replace it.

[phungy]

Does anyone remember the other magsafe fire thread that went out of control? lulz.

[BigPrince]

Originally Posted by phungy

Does anyone remember the other magsafe fire thread that went out of control? lulz.

ya, but at least this dude has a CLEAR pic of whats going on as opposed to the other dude who refused to post a picture then posted something that looked more confusing then a Picasso painting.

[mosx]

This is what happens when you disconnect the MagSafe by pulling on the CORD rather than disconnecting by the head.

With your next adapter, be sure to disconnect it properly. http://support.apple.com/kb/HT1453?viewlocale=en_US

http://support.apple.com/kb/HT1630

[BigPrince]

Originally Posted by mosx

This is what happens when you disconnect the MagSafe by pulling on the CORD rather than disconnecting by the head.

With your next adapter, be sure to disconnect it properly. http://support.apple.com/kb/HT1453?viewlocale=en_US

http://support.apple.com/kb/HT1630

Whoa, time to change some bad habits. I will also make sure my users know this as well.

[heatmiser]

Like the fracturing case, this is a design flaw, and one Apple has refused to address despite two years of complaints. You can go to their own website and read hundreds of one-star reviews for the Magsafe; it's a crummy product a decent manufacturer would have recalled *and redesigned* years ago.

[bigmac7]

Thanks for the replies, Apple gladly replaced it at the store.

[Tensakun]

Originally Posted by heatmiser

Like the fracturing case, this is a design flaw, and one Apple has refused to address despite two years of complaints. You can go to their own website and read hundreds of one-star reviews for the Magsafe; it's a crummy product a decent manufacturer would have recalled *and redesigned* years ago.

Interesting. Wonder if this item will get an upgrade for the much-rumored MB redesign?

[MacMalv]

i had this happen to me about 1/2 a year ago. i just rang up support and the guy told me to stop using the cable and they would send a replacement immediately. they also wanted me to return the broken one so they could take a look at it.

[SarahX]

I had this problem last week and went to my local apple store but they told me i had to buy a new one and would not do anything about it.

[cMacSW]

Originally Posted by SarahX

I had this problem last week and went to my local apple store but they told me i had to buy a new one and would not do anything about it.

Had mine replaced no questions asked. How old was your laptop?

[LondonGooner]

Kick up a fuss about how it was a fire hazzard and you have every right to sue them. I got a free replacement even though my unit was out of warranty.

Originally Posted by mosx

This is what happens when you disconnect the MagSafe by pulling on the CORD rather than disconnecting by the head.

Its a design flaw all the same, hence why they fixed it in latter models. Don't blame the user for a badly thought out design.

[SarahX]

I have had my laptop 2 years now. Whenever i try to call apple i can never get through.

[SarahX]

I finally got apple to send me a replacement charger but they managed to send me one for a different country.

[LondonGooner]

Originally Posted by SarahX

I finally got apple to send me a replacement charger but they managed to send me one for a different country.

Buy a converter, will cost about $2 from a travel shop & then wait for them to send you the right cable.

[udamangum94]

Originally Posted by SarahX

I have had my laptop 2 years now. Whenever i try to call apple i can never get through.

Try their online chat, that always works for me.

[Skeletal-dæmon]

In reply to SarahX

Yeah the service Apple provides in the United Kingdom is, frankly, appalling. I live in Hexham, England, and my nearest Apple store is Glasgow, Scotland. A nice short trip of only 240 miles-ish. My best advise is to look for a local Apple Authorised Retailer, they're often much friendlier and sympathetic.

As for the MagSafe, I like it. Sure the power block gets hot, and the UK plug attachment for the block (I never use the extension cord, no use for it really) really doesn't fit very snugly at all, but the concept is sound as long as you don't keep pulling it by the cord.