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Old Jul 13, 2008, 04:28 AM   #1
HelixOmnimedia
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How To Get Mail Working? (BT Provider)

Hey,


I need help in setting up my Touch with my home e-mail account, which is provided by BT.

I've typed the correct information in, but every time is comes back with an error message:

"Cannot Get Mail: The connection to the server 'mail.btinternet.com' failed."

I've been getting this same message since yesterday, have i set it up wrong?

Thanks for any help and advice.
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Old Jul 13, 2008, 05:21 AM   #2
ChazUK
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I just used the Yahoo option in add account and it works fine for me.
my email address is an [username]@btinternet.com which uses BT Yahoo!

Just remember to change it from @yahoo.com to @btinternet.com.
Give it a try!
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Old Jul 13, 2008, 08:19 AM   #3
Jelite
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Theres an option in itunes to sync mail from your computer to the touch, have you tryed that, i did it and just had to put my password in for it to work.
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Old Jul 14, 2008, 08:45 AM   #4
HelixOmnimedia
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Ok...

I deleted the account which I had manually added in the Touch, and then used the Sync Email Account options in iTunes.

The iPod Touch still won't send any e-mail using BT.

It works fine with my MobileMe account, and its getting e-mail from both, but just a problem when sending using my BT Account.

Any idea of what is causing this problem?

Anyone else using BT been able to get sending e-mail workings?
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Old Jul 14, 2008, 12:35 PM   #5
Mixalis
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Quote:
Originally Posted by HelixOmnimedia View Post
Hey,


I've typed the correct information in, but every time is comes back with an error message:

"Cannot Get Mail: The connection to the server 'mail.btinternet.com' failed."
Did you enter your full email address in the "Incoming Mail Server User Name" field or just the bit before the @? This can be a potential problem. It's far more likely that the problem is something to do with the information you've entered rather than with the BT servers. Just a thought, I'm no expert.
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