Can't login to MobileMe on the web? Solution inside!

cinder · Jul 15, 2008, 12:35 AM

I've found a solution for those who have created a new MobileMe account and cannot login on the web:

1. go to http://myinfo.apple.com/ and login with: USERNAME@me.com and your chosen password (Your MobileMe account is ALSO an AppleID . . . but Apple didn't tell anyone this!)
2. click AppleID and enter your NEW password twice (Don't use the same one that wasn't functioning before, and don't use the same password as any other AppleID account that you own!)
3. Click Save Changes
4. go to http://www.me.com/ and login with: USERNAME@me.com and your new password

This worked for me.

the "i forgot password" link DOES NOT WORK.
again - ONLY going to http://www.myinfo.apple.com/ and logging in to change your password will work.

I posted this in the Apple Discussion forums and everyone who has followed the directions has been successful:

http://discussions.apple.com/thread....tart=0#7605520

macduke · Jul 15, 2008, 01:37 AM

Quote:

Originally Posted by cinder

I've found a solution for those who have created a new MobileMe account and cannot login on the web:

1. go to http://myinfo.apple.com/ and login with: USERNAME@me.com and your chosen password (Your MobileMe account is ALSO an AppleID . . . but Apple didn't tell anyone this!)
2. click AppleID and enter your NEW password twice (Don't use the same one that wasn't functioning before, and don't use the same password as any other AppleID account that you own!)
3. Click Save Changes
4. go to http://www.me.com/ and login with: USERNAME@me.com and your new password

This worked for me.

the "i forgot password" link DOES NOT WORK.
again - ONLY going to http://www.myinfo.apple.com/ and logging in to change your password will work.

I posted this in the Apple Discussion forums and everyone who has followed the directions has been successful:

http://discussions.apple.com/thread....tart=0#7605520

Ok, so I visited myinfo.apple.com, put my personal USERNAME@me.com into the first box, then my mobileme password--the one that works in the system pref pane--and it gave me this message:

Quote:

Your Apple ID or password was entered incorrectly. Are you sure your Apple ID ends in @me.com? Apple IDs are not always in the form of an email address. For example, the Apple ID "yourname" may exist separately from "yourname@me.com".

So then I tried logging in with my original Apple ID and tried changing it to my new MobileMe account. This is what it said:

Quote:

This change is not allowed. This domain name is reserved for MobileMe accounts. If you do not have a MobileMe account, you can get started with a free trial.

So then I went to me.com and clicked the password retrieval link. I input my USERNAME@me.com and this is what it said:

Quote:

The Apple ID specified does not exist.

Yet it will log in with the system pref pane just fine. I paid a lot for this and its really ticking me off. I guess Apple products don't "just work" anymore. They complicated things too much and it blew up in their faces. All these user accounts, Apple IDs, .macs, MobileMe's, iPhone accounts, iTunes accounts, push servers, syncing, and all the settings and configurations on all the different devices...this really needs to be consolidated somehow. Good thing thats not my job!!

farleysmaster · Jul 15, 2008, 02:13 AM

Quote:

Originally Posted by macduke

Ok, so I visited myinfo.apple.com, put my personal USERNAME@me.com into the first box, then my mobileme password--the one that works in the system pref pane--and it gave me this message:

So then I tried logging in with my original Apple ID and tried changing it to my new MobileMe account. This is what it said:

So then I went to me.com and clicked the password retrieval link. I input my USERNAME@me.com and this is what it said:

Yet it will log in with the system pref pane just fine. I paid a lot for this and its really ticking me off. I guess Apple products don't "just work" anymore. They complicated things too much and it blew up in their faces. All these user accounts, Apple IDs, .macs, MobileMe's, iPhone accounts, iTunes accounts, push servers, syncing, and all the settings and configurations on all the different devices...this really needs to be consolidated somehow. Good thing thats not my job!!

Just changing the password (to something new!) worked for me, but don't use the '@me.com' part of your username. Also make sure you choose to reset a me.com password and not an AppleID password (it gives you two options).

cmellis · Jul 15, 2008, 02:52 AM

It worked! Thanks.

cookieme · Jul 15, 2008, 07:43 AM

I tried what's been written in this thread but I still can't login to MobileMe in sys prefs or access me.com.

farleysmaster · Jul 15, 2008, 08:02 AM

Quote:

Originally Posted by cookieme

I tried what's been written in this thread but I still can't login to MobileMe in sys prefs or access me.com.

Contact MobileME Support? An online support chat is what helped me out of the same problem.

cookieme · Jul 15, 2008, 08:26 AM

Quote:

Originally Posted by farleysmaster

Contact MobileME Support? An online support chat is what helped me out of the same problem.

I've sent them an email from the mobileme support site. How did u get online support chat?

farleysmaster · Jul 15, 2008, 10:06 AM

Well, I found it on the MobileMe support page before, but I can't find it now...

It might have to be during Pacific business hours?

skythefly13 · Jul 25, 2008, 07:19 PM

Thanks a lot, worked after other methods didnt

akbaramaru · Jan 4, 2009, 11:27 PM

Help, I still can't log in through System Preference. HELP, this rotten Apple

is killin me

miamialley · Jan 5, 2009, 03:26 AM

MobileMe is still a mess. I have a trial and haven't been able to access my mail online numerous times in just one week. Ridiculous. I wouldn't get it if it were FREE and they want me to pay for it? I know I know...you get more than just email...but I need that at least to be reliable.

kcg · Apr 14, 2009, 04:15 PM

Thank you so much!!! I stupidly installed mobileme today, a day when i have better things to do than navigate the nonexistence apple support system. After being redirected multiple times over the phone, sent to a nonexistent online chat support, and basically figuring out that nobody at apple knows anything about mobileme, i finally googled my problem. At the time, I was thinking how ridiculous it is that I have to google something like this (I had literally signed up for mobileme just moments before). Anyway, your trick worked, my contacts have returned to my iPhone and I am no longer locked out of my mobileme account. Thanks so much! I've NEVER posted on a forum like this and generally don't ever turn to them when trying to solve an apple riddle -- maybe I should start! And maybe Apple shouldn't sell a product for which it has no support.

HiRez · Jun 18, 2009, 03:32 PM

Figured I'd revive this thread because I am having the same issues. I can log into info.apple.com and have access to my account settings, changing my password, etc., but I cannot log into the MobileMe web page (using Safari 4.0). I've tried resetting my password several times. I've tried leaving off the "@mac.com" part of my AppleID, I've tried using "@me.com", nothing works. I keep getting "Incorrect member name or password" (thanks for the helpful, specific message Apple...which is it?). This is really weird because I've been a MobileMe (and formerly .Mac) member for at least 2-3 years and have never had this problem before.

enricaraviola · Jul 31, 2009, 11:50 AM

very useful, thank you

Quote:

Originally Posted by cinder

I've found a solution for those who have created a new MobileMe account and cannot login on the web:

1. go to http://myinfo.apple.com/ and login with: USERNAME@me.com and your chosen password (Your MobileMe account is ALSO an AppleID . . . but Apple didn't tell anyone this!)
2. click AppleID and enter your NEW password twice (Don't use the same one that wasn't functioning before, and don't use the same password as any other AppleID account that you own!)
3. Click Save Changes
4. go to http://www.me.com/ and login with: USERNAME@me.com and your new password

This worked for me.

the "i forgot password" link DOES NOT WORK.
again - ONLY going to http://www.myinfo.apple.com/ and logging in to change your password will work.

I posted this in the Apple Discussion forums and everyone who has followed the directions has been successful:

http://discussions.apple.com/thread....tart=0#7605520

swissmehdi · Sep 8, 2009, 12:53 PM

Since yesterday I am not able to login to my mobile me account. The password retrieval allows me to reset my password but still I cannot login with the new password.
I tried the suggestion about accessing My Info. I can access my data there successfully, and I can change my password there. But still I cannot login to mobile me. None of my sync operations are working across my iphone and computers.

Is there a server problem?

devvbxx · Dec 31, 2009, 02:51 PM

I've been trying to get in my @mac.com email but i can't!?
its not a @me.com address and when i go to mac.com it re-directs me to me.com and i've been entering my info into the me.com thing. and it always says "Incorrect member name or password." and also it keeps shorting my email to just the screenname example : username@mac.com password
i logg in : username password? please help
Email me @ Castme11@yahoo.com or on here.

Jul 15, 2008, 12:35 AM	#1
cinder macrumors member Join Date: Jun 2004	Can't login to MobileMe on the web? Solution inside! I've found a solution for those who have created a new MobileMe account and cannot login on the web: 1. go to http://myinfo.apple.com/ and login with: USERNAME@me.com and your chosen password (Your MobileMe account is ALSO an AppleID . . . but Apple didn't tell anyone this!) 2. click AppleID and enter your NEW password twice (Don't use the same one that wasn't functioning before, and don't use the same password as any other AppleID account that you own!) 3. Click Save Changes 4. go to http://www.me.com/ and login with: USERNAME@me.com and your new password This worked for me. the "i forgot password" link DOES NOT WORK. again - ONLY going to http://www.myinfo.apple.com/ and logging in to change your password will work. I posted this in the Apple Discussion forums and everyone who has followed the directions has been successful: http://discussions.apple.com/thread....tart=0#7605520

Jul 25, 2008, 07:19 PM	#9
skythefly13 macrumors 6502 Join Date: Mar 2005 Location: Oregon	OP Worked!!! Thanks a lot, worked after other methods didnt __________________ -20" 2.66 iMac, 2GB RAM, 500GB -15" 2.4 Unibody MBP, 2GB RAM, 250 GB -16GB White iPhone 3G

Apr 14, 2009, 04:15 PM	#12
kcg macrumors newbie Join Date: Apr 2009	Thank You!!! Thank you so much!!! I stupidly installed mobileme today, a day when i have better things to do than navigate the nonexistence apple support system. After being redirected multiple times over the phone, sent to a nonexistent online chat support, and basically figuring out that nobody at apple knows anything about mobileme, i finally googled my problem. At the time, I was thinking how ridiculous it is that I have to google something like this (I had literally signed up for mobileme just moments before). Anyway, your trick worked, my contacts have returned to my iPhone and I am no longer locked out of my mobileme account. Thanks so much! I've NEVER posted on a forum like this and generally don't ever turn to them when trying to solve an apple riddle -- maybe I should start! And maybe Apple shouldn't sell a product for which it has no support.

Jun 18, 2009, 03:32 PM	#13
HiRez macrumors 68020 Join Date: Jan 2004 Location: San Francisco, CA	Figured I'd revive this thread because I am having the same issues. I can log into info.apple.com and have access to my account settings, changing my password, etc., but I cannot log into the MobileMe web page (using Safari 4.0). I've tried resetting my password several times. I've tried leaving off the "@mac.com" part of my AppleID, I've tried using "@me.com", nothing works. I keep getting "Incorrect member name or password" (thanks for the helpful, specific message Apple...which is it?). This is really weird because I've been a MobileMe (and formerly .Mac) member for at least 2-3 years and have never had this problem before. __________________ Go outside, the graphics are amazing!

Sep 8, 2009, 12:53 PM	#15
swissmehdi macrumors newbie Join Date: Sep 2009	New problem with mobile me login? Since yesterday I am not able to login to my mobile me account. The password retrieval allows me to reset my password but still I cannot login with the new password. I tried the suggestion about accessing My Info. I can access my data there successfully, and I can change my password there. But still I cannot login to mobile me. None of my sync operations are working across my iphone and computers. Is there a server problem?

Jul 15, 2008, 02:52 AM	#4
cmellis macrumors newbie Join Date: Feb 2008	It worked! Thanks.

Jul 15, 2008, 07:43 AM	#5
cookieme macrumors member Join Date: Aug 2005	I tried what's been written in this thread but I still can't login to MobileMe in sys prefs or access me.com.

Jul 15, 2008, 10:06 AM	#8
farleysmaster macrumors regular Join Date: Feb 2008	Well, I found it on the MobileMe support page before, but I can't find it now... It might have to be during Pacific business hours?

Jan 4, 2009, 11:27 PM	#10
akbaramaru macrumors newbie Join Date: Jan 2009	Help, I still can't log in through System Preference. HELP, this rotten Apple is killin me

Jan 5, 2009, 03:26 AM	#11
miamialley macrumors regular Join Date: Jul 2008 Location: Miami, FL	MobileMe is still a mess. I have a trial and haven't been able to access my mail online numerous times in just one week. Ridiculous. I wouldn't get it if it were FREE and they want me to pay for it? I know I know...you get more than just email...but I need that at least to be reliable.

Dec 31, 2009, 02:51 PM	#16
devvbxx macrumors newbie Join Date: Dec 2009	Does Anyone Know How to get into @mac.com I've been trying to get in my @mac.com email but i can't!? its not a @me.com address and when i go to mac.com it re-directs me to me.com and i've been entering my info into the me.com thing. and it always says "Incorrect member name or password." and also it keeps shorting my email to just the screenname example : username@mac.com password i logg in : username password? please help Email me @ Castme11@yahoo.com or on here.

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