Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Apple Systems and Services > Mac Basics and Help

Reply
 
Thread Tools Search this Thread Display Modes
Old Jul 20, 2008, 08:20 PM   #1
dchase3
macrumors newbie
 
Join Date: Feb 2008
Keyboard and Trackpad don't work on my Macbook!

I have had my Macbook for almost a year, and it's worked fine so far. Suddenly, out of nowhere, everything just seems to stop responding. I shut down the laptop and then turned it back on, then realized that the Trackpad wasn't working, and neither were any of the keys. The Caps Lock light doesn't even turn on when I hit it. What happened? How do I fix this? Right when it happened, I was using iTunes and had a couple Safari windows open.
dchase3 is offline   0 Reply With Quote
Old Jul 20, 2008, 08:40 PM   #2
dchase3
Thread Starter
macrumors newbie
 
Join Date: Feb 2008
I've looked around Google for a bit, and I've found out that a lot of people have this problem and that their problems have been fixed by taking it to a repair store and replacing the keyboard and the trackpad and they work again. So, can anyone recommend a good Apple-Approved store that accepts warranties?
dchase3 is offline   0 Reply With Quote
Old Jul 20, 2008, 08:44 PM   #3
dchase3
Thread Starter
macrumors newbie
 
Join Date: Feb 2008
Another problem just came up. When the laptop is hooked up to the charger, the light doesn't go on and it doesn't appear to be charging.
dchase3 is offline   0 Reply With Quote
Old Jul 20, 2008, 08:46 PM   #4
MacDawg
macrumors P6
 
MacDawg's Avatar
 
Join Date: Mar 2004
Location: "Between the Hedges"
Quote:
Originally Posted by dchase3 View Post
So, can anyone recommend a good Apple-Approved store that accepts warranties?
Uh, we don't have any idea where you live

Woof, Woof - Dawg
MacDawg is offline   0 Reply With Quote
Old Jul 20, 2008, 08:48 PM   #5
dchase3
Thread Starter
macrumors newbie
 
Join Date: Feb 2008
Quote:
Originally Posted by MacDawg View Post
Uh, we don't have any idea where you live

Woof, Woof - Dawg
I was hoping for a chain or a brand name or something... but, if it helps, I'm near Atlanta.
dchase3 is offline   0 Reply With Quote
Old Jul 20, 2008, 08:49 PM   #6
MacDawg
macrumors P6
 
MacDawg's Avatar
 
Join Date: Mar 2004
Location: "Between the Hedges"
Quote:
Originally Posted by dchase3 View Post
I was hoping for a chain or a brand name or something... but, if it helps, I'm near Atlanta.
Take it to the Apple Store at Lenox
It is worth it

Edit: You also have Northpoint, Mall of Georgia or Perimeter if they are closer

Woof, Woof - Dawg
MacDawg is offline   0 Reply With Quote
Old Jul 20, 2008, 08:50 PM   #7
Chandler Adaway
macrumors 6502a
 
Join Date: Jun 2008
Location: Beaumont, TX
Send a message via AIM to Chandler Adaway Send a message via MSN to Chandler Adaway
Quote:
Originally Posted by dchase3 View Post
So, can anyone recommend a good Apple-Approved store that accepts warranties?
...The Apple store maybe?

If your talking about something other than that of the Apple store, call up Apple at 1-800-MYA-PPLE.
They just got someone to come to my school office because the nearest Apple store is 100 miles away when I needed a repair done.
But of course, that ended tragically and I got in big trouble for that one.
Nothing that the repair guy did though.
__________________
2.4 Alu Macbook
16gb iPod Touch
Canon
Website
Chandler Adaway is offline   0 Reply With Quote
Old Jul 20, 2008, 08:56 PM   #8
dchase3
Thread Starter
macrumors newbie
 
Join Date: Feb 2008
Yeah, I've heard that Apple stores take forever to replace and fix things, and many people have suggesting using an Apple-Improved store instead.
dchase3 is offline   0 Reply With Quote
Old Jul 20, 2008, 09:09 PM   #9
Watabou
macrumors 68020
 
Watabou's Avatar
 
Join Date: Feb 2008
Location: United States
Quote:
Originally Posted by dchase3 View Post
Yeah, I've heard that Apple stores take forever to replace and fix things, and many people have suggesting using an Apple-Improved store instead.
Huh?

No. The last time I checked, only the Apple store does all the repairing if your product is in warranty.
__________________
Haswell 15" rMBP, 2.3GHz, 16GB, 512GB SSD, 750M :: OS X Yosemite DP 4
iPhone 5
Early 2008 MBP, iPhone 3GS (retired)
Watabou is offline   0 Reply With Quote
Old Jul 20, 2008, 11:12 PM   #10
peapody
macrumors 68030
 
peapody's Avatar
 
Join Date: Oct 2007
Location: baltimore, md
Or call Apple, and ship it in. Is it imperative to have your computer back fast?
__________________
gadgetmac //peapody's references
peapody is offline   0 Reply With Quote
Old Jul 20, 2008, 11:17 PM   #11
mando1246
macrumors newbie
 
Join Date: Jul 2008
App?

call applecare. This is a known issue, if its within the year it's covered if not I hope you have an APP. They will ship you a box, you will get it the next day. It'll take about ten days to get it back.
mando1246 is offline   0 Reply With Quote
Old Jul 20, 2008, 11:43 PM   #12
dchase3
Thread Starter
macrumors newbie
 
Join Date: Feb 2008
Right, well, I kinda need it by Tuesday since I have a Python assignment due, and an exam next week. It is extremely imperative that I have it.
dchase3 is offline   0 Reply With Quote
Old Jul 21, 2008, 12:28 AM   #13
peapody
macrumors 68030
 
peapody's Avatar
 
Join Date: Oct 2007
Location: baltimore, md
I don't know if I missed this:

Did you plug in a mouse or keyboard to test if those work?
__________________
gadgetmac //peapody's references
peapody is offline   0 Reply With Quote
Old Jul 21, 2008, 07:06 AM   #14
dchase3
Thread Starter
macrumors newbie
 
Join Date: Feb 2008
I plugged in a USB keyboard and it popped up with a screen that said "Cannot identify this keyboard, press OK to identify it" or something like that... only my mouse wasn't working, so I couldn't click okay, and I couldn't just hit enter because it didn't recognize it. So I plugged in a USB Mouse and it just plain didn't recognize it at all. I don't think the mouse was Mac compatible.
dchase3 is offline   0 Reply With Quote
Old Jul 21, 2008, 07:07 AM   #15
dchase3
Thread Starter
macrumors newbie
 
Join Date: Feb 2008
Quote:
Originally Posted by MacDawg View Post
Take it to the Apple Store at Lenox
It is worth it

Edit: You also have Northpoint, Mall of Georgia or Perimeter if they are closer

Woof, Woof - Dawg
Thanks, the Perimeter Mall is the closest to where I am.
dchase3 is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Systems and Services > Mac Basics and Help

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Keyboard accents don't work with certain programs estockme OS X Mavericks (10.9) 0 Nov 5, 2013 11:57 AM
Keyboard/trackpad won't work Melismatic Mac Basics and Help 1 May 24, 2013 06:51 AM
Spilled some water on keyboard, now keys don't work? MusicalOwl117 MacBook Air 3 Feb 25, 2013 09:58 AM
Keyboard and Trackpad no longer work, MBP late 06 PracticalMac MacBook Pro 1 Aug 22, 2012 10:54 PM
some keys Apple keyboard don't work cruzer-u3 Mac Peripherals 2 Jul 15, 2012 08:00 AM

Forum Jump

All times are GMT -5. The time now is 09:08 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC